Google Workspace Sync for Microsoft Outlook
Sometimes, when you're trying to import data using Google Workspace Sync for Microsoft Outlook (GWSMO) the importing options are dimmed.
Why can't I view the import options?
- You were upgraded from a version of GWSMO before version 2.1.
- Your administrator downloaded GWSMO for you without also making the Google Workspace Migration for Microsoft Outlook (GWMMO) product available.
What do I need to do?
You need to install the separate GWMMO migration product before you can import data.
- Go to the GWMMO download page.
- Click Download GWMMO.
- To install GWMMO, open the installer and follow the instructions. Learn more
- Return to GWSMO and select an option:
- If you’ve already created a Google Workspace profile in Outlook—Import data into your existing profile. For details, go to Import your Outlook data later.
- If you haven't yet created a Google Workspace profile in Outlook—Create a profile so you can import data. For details, go to Recreate or replace your profile.
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