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@kl_support

Official Global Technical Support twitter of . Our support agents respond here on 6AM-18PM UTC 7 days a week in English and Russian.

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  1. 2020 urt. 1

    @RoadRun37032941 Greetings. Please submit a ticket to our Tech Support through this form: . We will do our best to resolve the problem in shortest time.

    29 erantzun 2 bertxio 6 atsegin
    Desegin
  2. 2019 aza. 11

    @RoadRun37032941 Hello! Not quite clear, please, would you be so kind to specify, what is going on?

    3 erantzun 3 atsegin
    Desegin
  3. 2019 aza. 11

    @RoadRun37032941 Should you face any issues or have any further queries, please contact us directly. Relevant contact information can be found at Best regards.

    4 erantzun 4 atsegin
    Desegin
  4. 2019 aza. 10

    @RoadRun37032941 Hi, have you tried updating the license status? Click information about your license/subscription at right-bottom and then 'Update the status'. If it doesn't help, please contact via this link or

    2 erantzun Bertxio 1 4 atsegin
    Desegin
  5. 2019 urr. 30

    @RoadRun37032941 Hello! We will try to decrypt your files. Please follow the instructions at

    Erantzun 1 3 atsegin
    Desegin
  6. 2019 abu. 17

    @RoadRun37032941 Hello! we've just received a reply from our experts. Our product's heuristic analysis detects the following threat as HEUR:Trojan-Downloader.Script.Generic. Virus total showing incorrect information at this point. Have a nice day!

    4 erantzun Bertxio 1 5 atsegin
    Desegin
  7. 2019 uzt. 25

    @RoadRun37032941 we should continue solving via DM. Please, follow us to exchange private

    Erantzun 1 5 atsegin
    Desegin
  8. 2019 mai. 24
    Honi erantzuten:

    Здравствуйте, дальнейшее решение лучше вести через My Kaspersky (), зарегистрируйтесь и отправьте нам запрос по проблеме

    Erantzun 1 4 atsegin
    Desegin
  9. 2019 api. 30
    Honi erantzuten:

    Здравствуйте, , не могли бы вы более подробно описать ситуацию с техподдержкой? Уточните, пожалуйста. номер вашего обращения

    4 atsegin
    Desegin
  10. 2019 api. 25

    Official Kaspersky Lab Support Team wants to warn you about fake "support" services -

    4 erantzun 4 bertxio 12 atsegin
    Desegin
  11. 2019 mar. 12

    Мы создали вам запрос: INC000010258757, пожалуйста, ответьте на него и предоставьте нам необходимые данные.

    6 erantzun 2 atsegin
    Desegin
  12. 2019 ots. 14

    Hello! Please contact us via DM, since we can not provide you with instructions with symbol limit.

    3 erantzun 7 atsegin
    Desegin
  13. 2019 urt. 16

    @russianbuttfighting Good day! If there was an encryption, please create support ticket. 1. Go to 2. Sign in with your My Kaspesky Account 3. Include a brief description of the issue. Thanks!

    2 erantzun 3 atsegin
    Desegin
  14. 2019 urt. 4

    @MigSnafu We are still working on it. Thank you. Stay Tuned.

    Erantzun 1 4 atsegin
    Desegin
  15. 2018 abe. 3

    Уточните, пожалуйста, обращались ли вы с возникшими проблемами в нашу Службу технической поддержки? Если да, пришлите, пожалуйста, номер обращения.

    2 erantzun 5 atsegin
    Desegin
  16. 2018 aza. 19

    Для сброса секретного вопроса, пожалуйста, создайте запрос через личный кабинет: В запросе укажите адрес почты личного кабинета. Спасибо.

    3 erantzun 3 atsegin
    Desegin
  17. 2018 mai. 21

    Good day! Sorry for delay, we can see that your request is under investigation and you just need to wait reply.

    10 erantzun 4 atsegin
    Desegin
  18. 2018 mai. 18

    Hello! We found your incident with the following INC000009196150 ID. Please be informed, that business hours for technical support for business customers from Middle East are Sunday to Thursday, 10:00 – 18:00 (UTC +4). You will receive the answer soon.

    4 erantzun Bertxio 1 3 atsegin
    Desegin
  19. 2018 api. 3

    @Urvis97 Please accept our apologies for the inconvenience. Could we please ask you to follow us so we could continue solving via DM?

    Erantzun 1 Bertxio 1 Atsegin 1
    Desegin
  20. 2018 urt. 25

    @coolprabhakar21 If you have already registered, a Personal Partner ID should have been sent to you via your registered email for your log-in at Kaspersky Lab Partner Portal () Thus, now you can just Sign In at and contact our team.

    5 erantzun 5 atsegin
    Desegin

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