Active Incident
Email client synchronization issuesDegraded Performance

Incident Status

Degraded Performance

Components

E-mail

Locations

email-sub0


September 30, 2021 1:44PM PDT
[Investigating] Our Technical Operations team is currently investigating reports of customers experiencing synchronization issues with mail clients. We will provide updated information as it becomes available.

October 12, 2021 11:50AM PDT
[Identified] Our Technical Operations team have identified the cause of this mail issue and is working on a resolution. We’ll update this post with new information as it becomes available.

October 16, 2021 12:08PM PDT
[Identified] Our infrastructure teams are continuing to make progress towards the resolution of this matter. They have been performing extensive testing on both the client and server-side of the issue and have applied several fixes based on the results. Although we have made considerable progress, we're not quite out of the woods just yet. We will continue to push out fixes system-wide and are conducting further testing to ensure we can bring final resolution to this matter as soon as possible. We'll update this post with new information as it becomes available.

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