TaxJar Reviews & Product Details

I like that the dashboard is ordered by return date so you know which returns need to be filed by when. I also like the filing history so that I can figure out if I've missed any filing periods. Review collected by and hosted on G2.com.

I would like it if it were easy to see historical periods for which you didn't file a return. That way it would be even less likely for a user to miss tax obligations. Review collected by and hosted on G2.com.

Taxjar allows us to sync our WooCommerce orders and calculate sales tax quarterly to be paid to the state. It is easy to setup, you input your company details on the TaxJar website, and the WooCommerce plugin will create tax codes for you automatically based on your determined nexus (which states you operate in or would have a responsibility to collect sales tax). They also offer automatic filing options for a reasonable fee, but I have not tried that feature yet. Review collected by and hosted on G2.com.

Not many complaints about it, maybe the fact that once an order enters the Sync Queue it doesn't sync right away. I believe there must be some type of interval when TaxJar initiates a sync, so I just leave and come back later and the sync is finished. The syncing happens automatically, so it is not usually an issue. Also, on the TaxJar website, their user interface can be difficult to find transactions for prior quarters, and so I have to click around a bit to remember how those are accessed. Review collected by and hosted on G2.com.

State/municipality sales tax compliance; it's an absolute headache to manage tax compliance when running an online business that sells real products. Some marketplaces are finally starting to do the collecting themselves, but I never would have gotten where I am today without TaxJar.

And of course, the sales tax submission! Calculating the rates and monies owed was one thing, but TaxJar files your payments quarterly for you. I never had to think about it. And if something happened, like there was a disconnect between the government tax agency and TaxJar, I received an email notifying me off the need to fix the issue. Review collected by and hosted on G2.com.

There could be more transparency about which marketplaces are collecting for you, eliminating the need to account for it in TaxJar. But this is more about marketing than function. Review collected by and hosted on G2.com.

Super easy to use. Takes the guess work out of doing my taxes. I'm am the least business oriented person ever. I'm not good with math. When I submit my taxes with taxjar I know it's done right. It only takes me a couple minutes to get it done which is key being a mother of 3 young kids. My husband set up quick an easy excel sheet that calculates things for and I just input that info into my taxjar. Review collected by and hosted on G2.com.

No dislikes so far. I was able to figure it out real easy. I'm not a fan of having to pay $20 a month for it when I only use it 4 times a year. I wish I could pay per use. Review collected by and hosted on G2.com.

Using the TaxJar API, we can calculate sales tax for all areas of New York which is tricky since NY sales tax is destination based. If we ultimately need to file taxes for more jurisdictions, it would be easy to expand to collecting for tax multiple states. Auto-filing is painless, no more late returns! Review collected by and hosted on G2.com.

Our initial implementation of TaxJar made too many useless API calls and we got charged a lot of extra money until we noticed and fixed it. Someone from TaxJar actually notified us that we were making many invalid calls and we were able to fix the problem once we were aware of it. I would like it if they added support for collection EU VAT taxes given the changes coming in the summer of 2021 for european VAT collection. Not sure if that is on their radar of not. Review collected by and hosted on G2.com.

Tracking sales tax, registering to file taxes in states is streamlined and simplified. The dashboards and reports are easy to use. The absolute best feature is the Auto-file. Set up the state once and TaxJar takes care of filing the returns on time, regardless if it's monthly, quarterly or annually. Their customer service is top notch - very responsive and friendly - and patient when explaining things to non-tax professionals like me. Review collected by and hosted on G2.com.

Sometimes going through the state auto-file enrollment wizards can be a bit tricky, especially for certain states. Although generally straightforward, there have been a couple where we needed additional information from the state, and had to exit the wizard and then start again later once we had the info. However this is very infrequent, and in the big picture, not that big of a deal. Also, frustrating that TaxJar is not set up to handl auto-filing for Colorado Home Rule Municipalities. Review collected by and hosted on G2.com.

At first it takes a long time to fully understand everything about sales taxes, but taxjar made everything very easy to understand.

I'm really glad that they have a lot of tutorials and website links with information that can help you to fully understand how taxjar can help you to automate every single step of the process.

I use this service for all my walmart, ebay and amazon sales and so far I'm really happy with the results. Review collected by and hosted on G2.com.

The prices for auto files are very high (specially for states for which we have zero sales. Doing an autofile myself for zero sales take sme about 3 min, and paying $25 or more for this service to do it automatically (on top of the membership cost) is very expensive. Review collected by and hosted on G2.com.

Customer support is the best you'll come across. Have any problems? Representatives are super helpful in explaining the nitty gritty complexities of sales tax across the entire country. Review collected by and hosted on G2.com.

Nothing! The best part of TaxJar is you can set it and forget it. Input all your details and a TaxJar rep will file your sales tax for you every month (or quarter or year) in all 50 states automatically. Review collected by and hosted on G2.com.

I love the customer support and assistance to EVERY issue that I have ran into as well as how simple and straightforward it is to handle nexus issues, filings for each and every state, and even for sync issues for our online platform that we use for day to day business. Review collected by and hosted on G2.com.

There is actually nothing I do not enjoy about TaxJar. I'd recommend in a heartbeat. If i were to think of one thing, it would be that they do not file for us on Alabama due to the many area Alabama requires us to file for. Review collected by and hosted on G2.com.

Two fold. First is the obvious handling of our sales tax payments. There's no way we would be able to dedicate the hours needed to remit the tax to every state/county/street. It's just insane it was all setup that way. 2nd, are the nice apps/plugins for our ecommerce sites to calculate the tax rates. Works very well. Review collected by and hosted on G2.com.

Not much that I can think of. Seems to work well. Review collected by and hosted on G2.com.

great interface, and simple to understand. Set up is easy... MUCH easier than avalara. Review collected by and hosted on G2.com.

Occasional issues arise when there are tax changes, sometimes it takes a period of time to be sorted out. ***Some customer support inquiries do not get replied to or resolved in a timely fashion or at all.. we are struggling with this now, tickets we have opened without response for a couple weeks :( REally wish they can have more active support for when there are critical issues.. please help us! Review collected by and hosted on G2.com.

TaxJar seems to always be a step ahead. Their latest best addition to their site is the ability to see in what states you pass the threshold for sales tax liability based on Economic nexus. I also love how quickly their customer service replies back. It definitely is faster than other online companies. Review collected by and hosted on G2.com.

It would be nice to be able to apply for sales tax for each state from the website. I know you can pay to each state but not sign up. I know that would be a huge undertaking project but other than that, we are very happy with TaxJar. Review collected by and hosted on G2.com.

It is a very intuitive and easy to navigate platform. You just link up your accounts and your dashboard will show all the data you need to know about your taxes. If there are any additional steps you need to take for any special circumstances there will be easy straightforward step by step instructions on how to complete it. And if you have any additional questions support is very responsive and eager to help. It can't be any simpler! Review collected by and hosted on G2.com.

Taxes in general. But all kidding aside, Taxjar does make doing taxes less of an activity to dislike. One downside of Taxjar is that is only helps with a business' sales and use tax. They could benefit from expanded services like corporate taxes (ex: California's franchise tax and help provide insight regarding what steps to take.) Review collected by and hosted on G2.com.

Love that Taxjar tells me exactly when my taxes are due so that I can stay on top of everything easily. This is the biggest pain point with e-commerce sales and TaxJar helps to alleviate some of that pain / apprehension related to one day being audited or sent a big tax bill in the mail. Review collected by and hosted on G2.com.

Sometimes the data needs to be validated and I'm never quite sure if everyting is perfectly accurate. I've been using it for less than 1 year so I'm still learning about all things Sales Tax - wish a professional was double checking my work or someone who could consult with me to ensure I was doing everything right. Review collected by and hosted on G2.com.

I like that if I get too busy, Taxjar is a good resource I can use for filing sales and use tax in my home state. It also calculates tax on my Square website. It used to be that I would have to go around to different counties and figure it all out each quarter, but with Taxjar I simply click a button, double check the data, and I'm good to go. I can also look up laws of each state. Review collected by and hosted on G2.com.

I don't like that Taxjar doesn't collect taxes precisely for other states, but that could be because I don't have nexus. As a craft fair artist, taxes are really complicated and I have to call each state's dept. of revenue to find out their system. I wish Taxjar would do this for me, or have an appropriate form for each state. I wish that Taxjar had more ways to charge tax in different states for my website. I wish that it didn't cost as much to use per month, or that filing was free. Review collected by and hosted on G2.com.

The dashboard is very easy to use and visually clear. The economic insights are very helpful, especially if you are newer to the world of eCommerce and want to make sure you are taxing appropriately.

The support staff is willing to answer all of our questions, no matter how small - we were very concerned about the process but felt at ease with their implementation team. Review collected by and hosted on G2.com.

I wish there were a few more troubleshooting guides on the website when you are seeing the estimated sales tax, when there is a slight difference you have to dig a little bit for more information on why that may have happened. I also wish there was a way to maintain your own test transactions instead of having to send an email to the TaxJar team every time. Review collected by and hosted on G2.com.

I like that I can connect the different platforms that I sell on to TaxJar. I sell on Shopify, Amazon, Walmart and I have direct over the phone sales too that I can upload right into the platform so their system can calculate if we meet the economic nexus for any particular state. Once you meet economic nexus in a state you are notified to contact the state to create a sales tax account. From there, once all of the proper documentation is submitted, you can then connect your TaxJar account to the state to properly remit taxes to them. Review collected by and hosted on G2.com.

There is a significant learning curve when setting up. I knew nothing about taxes going into this - other than I need to remit them when necessary. I went through the training and still have significant questions. Thankfully they do have a lot of education pieces to solve problems, but it does take a lot of time to get setup - add states - connect your TaxJar account to that state - and then remit the taxes. Review collected by and hosted on G2.com.

It is a very simple platform, the interface is user friendly, and allows you to get things done fairly fast. They are constantly updating it with new features, and they have easy to follow tutorials when you want to get things down by yourself. The interface is pretty easy to handle without much room for doubt or questions. Review collected by and hosted on G2.com.

It does not allow for customization to the extent needed. Not all businesses are subject to the same sales tax rules in every states. They don't have options to exclude yourself from certain taxes like the B&O tax in WA when using their automatic filing system. Until recently you could not change if shipping was taxable or not based on your particular business situation.

They also don't fully integrate with Shopify, meaning they can take the information from Shopify, but they are not the ones calculating the sales tax at checkout, Shopify does, and Shopify does wrong a lot because they use zip codes instead of addresses. Also, when doing refunds, more often than not tax jar records them wrongly, so I have to download the file, fix it manually, and re upload it. Not very friendly. Also, the refund ID is different than the transaction ID which makes it harder to find the original transaction to then go to Shopify and see how the refund was done.

Their customer service is good but slow, too slow sometimes given that some things are tax sensitive.

They only solve one issue of the problem, calculating taxes right, but the other half, having the filing done correctly, I can´t do it, because their system makes me over pay for taxes due to the lack of customization and exemptions I can apply if I file on my own. Review collected by and hosted on G2.com.

I like that TaxJar automatically tracks my sales on various platforms and then tells me what I owe in sales tax to various states. Review collected by and hosted on G2.com.

I don't like having to renew my credentials with my sales platforms once a year but I don't think there is anything you can do about that. Review collected by and hosted on G2.com.

I like the ability to have our sales tax calculation made much easier and that TaxJar will take care of our tax filings. Review collected by and hosted on G2.com.

I felt the setup process did not go smoothly and could have gone much quicker. Also, there were things I did not feel were explained and lead to misunderstandings on our end. Review collected by and hosted on G2.com.

I love the fact that TaxJar provides countless resources to help me understand taxes. The articles are extremely helpful. I can access tax information on any subject and any state. Their customer support was quick to help resolve an issue that I had. Review collected by and hosted on G2.com.

So far I have had no problems with the software. I can't find anything that I dislike. I don't think there many downsides. Review collected by and hosted on G2.com.

I like that fact that all my platforms are on in one place. I get a total for all instead of figuring them out on my own. I sell on eBay, Amazon and Walmart. In the past it was veery difficult to find all my tax information for these sites. I needed a place where they could all be combined in one place. TaxJar does a great job. Review collected by and hosted on G2.com.

I dont think there many downsides, perhaps it could be easier to find every transaction and filter which ones I received tax for and which ones I didnt (like eBay or Walmart sales). I have to a little but of manual work on my end. Review collected by and hosted on G2.com.

There are a lot of things I like but if I had to choose what I like best about tax jar is that tax jar calculates and submits my taxes easily and without hassle. Most importantly I don't forget to file my taxes. This has made things easier for my accountant. Review collected by and hosted on G2.com.

What I dislike about tax jar is the extra cost of processing instead of just the monthly cost. I'd say it's cheaper than working with someone like my accountant but over all it's not exactly a cheap service since they charge every time an additional fee when having to file my taxes. What else? Maybe I am knit picking but the interface could use a face lift. Overall not much to it so it's a very minor dislike. Mostly I'm most concerned with the price. Review collected by and hosted on G2.com.