Because the Postal Consumer Council® is a Postal Service®-sponsored organization, it maintains a set of policies and practices to help local PCCs® keep things in order. We’ve assembled basic guidelines here, along with some locally submitted best practices.

These policies are based on the PCC® mission, which is to…

• Promote, support, and foster close working relationships between the U.S. Postal Service and business mailers.
• Facilitate information sharing and idea exchange with business mailers about Postal Service products, programs, services, and procedures.
• Help PCC® industry members and their organizations grow and develop professionally through focused educational programs.

All PCC® activities and members’ interests in participating in them should be consistent with this mission.

PCC® membership consists of both Postal Service employees and representatives of the mailing industry. Membership is open to all business mailers who use the services of the Postal Service within the sponsoring Postal Service manager's geographic area.

The terms “business mailers” and “businesses” as used here include commercial mailers, non-profit organizations, service bureaus, and other types of business enterprises that use the mail, including those that may be individuals or sole proprietorships, but the terms are not meant to include residential mailers. A business mailer may be a member of more than one PCC®, but he/she cannot be an officer or Executive Board member of multiple PCCs®. Postal Service employees will join the PCC® membership and participate as determined by the Postal Service and in accordance with the needs of the individual PCC®.

PCC Insider® is your source for news about the U.S. Postal Service®, Postal Customer Council (PCC) activities, and issues that affect the mailing industry. Register today for the PCC Insider e-newsletter ›

The Marketing Toolbox created by the PCCAC Communications and Marketing Committee contains a wide variety of marketing templates designed to help simplify marketing your PCC events and to your PCC members.

These templates are in both PDF and editable word formats making it easy for your PCC to download the information and create customized professional marketing pieces. Please note, many of the templates listed have been shared by PCCs throughout the country.

Please check back periodically for the latest and greatest innovative marketing information.

The Postal Service^® offers training opportunities and assistance to anyone who wants to learn more about how using mail can be a way to achieve cost-effective business growth. Whether you’re a small or large business owner looking for training in direct mail, a mail professional looking for workshops and certification, or you’d like to join the greater community of business mailers, we’re here to help.

Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program. Or learn the tools you need for Mail Design Professional certification. Both USPS^® employees and business customers nationwide can benefit from these courses.

PCC University is postponed due to COVID-19. We will resume at a later date.

The PCC provides business customers with information about postal products and services, tools to help grow their business, as well as improve their mail quality.

The Postal Customer Council Advisory Committee (PCCAC) serves as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC Mission.