Description

WordPress Chat Plugin

Use the WordPress Live Chat Plugin by LiveChat to add live chat support to your WordPress website quickly and effortlessly. Provide instant communication with on-site visitors and customers and enable a prompt resolution to their questions or concerns.

Increase your sales and build stronger customer relationships with a fully functional WordPress live chat plugin.

Feature-Rich WordPress Live Chat Plugin

LiveChat comes with a comprehensive set of features, including proactive chat invitations that allow agents to send personalized messages automatically. Trigger the invitations when a visitor meets predefined criteria, e.g. the number of visited pages or time spent on the website.

Make customer service more efficient. Hold multiple chat sessions at the same time, send canned responses to frequently asked questions, tag your chats, and send files to customers through the chat widget.

LiveChat comes with a built-in ticketing system to provide customer support 24/7. Collect the tickets with messages that customers leave when you’re away and answer them when you’re back online. The ticketing system will also help you manage and track the cases that are more time-consuming to solve and require more than a single chat.

Live Chat for WordPress website

One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress site builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.

In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.

Want to communicate with shoppers while they’re browsing your WordPress store? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.

Easy to Customize and Extend

From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, Freshdesk, HubSpot CRM, Salesforce, Constant Contact, Mailchimp, and social media platforms like Facebook or Twitter.

Live chat benefits

• Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel.

• Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real-time.

• Provide convenient customer support by giving your visitors a direct and free option to ask for help.

• Use live chat to understand the needs of your customers better and increase average order value and sales.

• Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WordPress store.

What is live chat for WordPress

If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.

Usage

Add a live chat widget to every page of your website, including the checkout page. Your agents have to log in to one of our apps to answer incoming chats. Use our web app, macOS, or Windows apps or use our mobile apps for iOS and Android.

Requirements

The WordPress Live Chat Plugin by LiveChat is free, but you need to be a LiveChat customer. LiveChat comes with a free trial, allowing you to test the service for 14 days.

Test the features available in the Team plan by default, including a ticketing system, unlimited chats, chat triggers, and full widget customization.

Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WordPress Live Chat Plugin by LiveChat.

Sign up for our LiveChat

Localization

LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin. You can translate the plugin into any language on translate.wordpress.org.

Notes

You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers.

Check our Partner Program

Live Chat Features

• Chat on multiple websites – connect all of your websites to a single LiveChat account, and keep the chat widget consistent across all the pages.
• Facebook Messenger – keep all your communication in one place and reply to new messages right in the live chat application thanks to the Messenger integration.
• Chat via a direct live chat link – invite customers to chat by sending a link in your emails, social media, or website.
• Canned responses – improve your efficiency and help customers faster thanks to predefined answers to the most common questions.
• Chat widget customization – enrich your chat widget with neatly looking eye-catchers, chat buttons, and more. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget.
• File upload support – send and receive files via the live chat widget to better understand your customers.
• Support and agent ratings – get a better understanding of visitor satisfaction by allowing them to rate a chat during or after the live chat session.
• Visitor tracking – our live chat widget keeps track of your customers’ location and shows what page they are on, where they are from, and more.
• Ticket form – collect the tickets with messages that customers leave when you’re away and answer them when you’re back online.
• Chat surveys – add surveys to the live chat window and gather customer information and insights at the beginning and end of each chat.
• Multi-channel communications – provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
• Chat log and data exporting – browse through comments reflecting customers’ needs and expectations. Store, access, and export messages at any time using our API.
• Mobile apps – chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
• Reports and analytics – optimize the communication with your visitors thanks to the built-in live chat and ticket metrics. Access reports through the API and export gathered data to the CSV format.
• Chat assignment – assign conversations to the available agents automatically. Alternatively, they can go straight to the queue, and it is up to you and your team to decide when to pick them up.
• Tags and keywords – organize and categorize chats to find common issues and questions.
• Chat transcripts – browse the conversations reflecting customers’ needs and expectations anytime, with no expiry date.
• User groups – group teammates by their expertise and assign the most specialized groups to specific pages, e.g., your sales team can handle chats on your pricing page.
• Chat transfer – transfer chats to other agents when necessary. It’s extra handy when you encounter cases that only a particular member of the team can handle.
• Sales integration – use our ecommerce integrations to see which sales were assisted by live chat.

That’s not all. Check out more features that will help you close more sales and increase customer satisfaction.

Multilingual live chat plugin

Adjusting the language of your chat window to the language of your website is a critical step of the customization. We translated LiveChat into 45 languages:

• Arabic / العَرَبِيَّة
• Armenian / Հայերեն
• Azeri / Azərbaycan
• Bulgarian / български
• Catalan / Català
• Simplified Chinese / 简体中文
• Traditional Chinese / 繁體中文
• Croatian / Hrvatski
• Czech / Česky
• Danish / Dansk
• Dutch / Nederlands
• English
• Estonian / Eesti
• Finnish / Suomi
• French / Français
• Georgian / ქართული
• German / Deutsch
• Greek / Ελληνικά
• Hebrew / עברית
• Hungarian / Magyar
• Icelandic / Íslenska
• Indonesian / Bahasa Indonesia
• Italian / Italiano
• Japanese / 日本語
• Kazakh / қазақ
• Korean / 한국어
• Latvian / Latviešu
• Lithuanian / Lietuvių
• Malaysian / Bahasa Malaysia
• Norwegian (bokmål) / Norsk (bokmål)
• Norwegian (nynorsk) / Norsk (nynorsk)
• Polish / Polski
• Portuguese / Português
• Brazilian Portuguese / Português brasileiro
• Romanian / Română
• Russian / Русский
• Serbian / Srpski
• Slovak / Slovenčina
• Slovene / Slovenščina
• Spanish / Español
• Swedish / Svenska
• Thai / ไทย
• Turkish / Türkçe
• Ukrainian / Українська
• Vietnamese / Tiếng Việt

Notes

LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include: Huawei, TED, Adobe, Ikea, PayPal, BBB, Pizza Hut, Acer and Virgin.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option(read more).
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

• For documentation and tutorials go to our help desk article.
• If you have any more questions, start a live chat session with our support on the WordPress integration page.
• For more information about live chat features, FAQs and documentation, check out our website.
• If interested, you can join our community group here.

Also, if you have any questions about this live chat plugin, feel free to post a thread in our WordPress.org forum.

About us

LiveChat is a provider of cloud-based customer service platform with live support, ticketing system, and web analytics capabilities. The main goal of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 29,000 businesses, including the top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat’s ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

Press & Brand Assets

If you are interested in writing about LiveChat, take a look at the LiveChat Press Office. Download our logo, screenshots, and other relevant assets.