Contact Management Software
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Compare the Top Contact Management Software of 2021
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Contact Management Software Guide
What is Contact Management Software?
Contact management software allows organizations to track, sync and manage the storage of contact information to improve communication. Compare the best Contact Management software currently available using the table below.
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Talk to one of our software experts for free. They will help you select the best software for your business.
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1
Freshsales
Freshworks
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill.Starting Price: $15 per user per month -
2
Copper
Copper
Use G Suite? Then You Should Use Copper. Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now.Starting Price: $25 per user per month -
3
Capsule
Zestia
The smart simple online CRM. Build stronger customer relationships, make more sales and save time. Be more organized with your customer information in one place. Easily track conversations, know the history and deliver more personal experiences. Feel in control of your sales as you tailor your pipeline to match your sales process and easily spot the deals in need of attention and those about to land. Make more informed business decisions as you easily spot the activities having the most impact on your sales figures with our insightful reports. Shape Capsule around your teams so they only see the information they need. Focus their activity and report on their progress. Capsule works seamlessly with popular applications such as G Suite, Mailchimp, Xero and many more. With caller ID and a reminder to make a note in your CRM after a call, Capsule Mobile keeps you organized wherever you are. Access all of Capsule on Android and iPhone.Starting Price: $18 per user per month -
4
GoldMine CRM
Ivanti
GoldMine has removed the headaches of many CRM platforms. Because our interface is so common, your employees will feel right at home. Less time training means more time doing. Don’t “rent�? your CRM System when you can OWN it and save BIG. Most companies save up to 70%. With one easy payment, its yours…forever! Take control, save money and have peace of mind you will never get “shut off�?. CRM becomes much more powerful when you combine it with other powerful apps. Our cloud option will give you universal access with one login. Here are some popular Add-On applications. It’s your data and you need to keep it protected. We understand that. That’s why we have partnered with leading hosting providers who back up your data, protect it from intrusion and are compliant with certain data storage practices.Starting Price: $60 per user per month -
5
InfoFlo
InfoFlo Solutions Inc
Infoflo is an easy to use cloud CRM and desktop crm that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. InfoFlo includes FREE Life-Time and is an affordable $99 ONE-TIME cost per userStarting Price: $99.00/one-time/user -
6
Scoro
Scoro
Scoro is an award-winning end-to-end work management software loved by agencies and consultancies around the world. With Scoro, you can manage your entire workflow all in one place, from the first hello to the final invoice. By combining a robust suite of project management, CRM, billing and reporting tools all in one place, Scoro enables you to streamline work, automate routine tasks and ensure a business runs as smoothly and efficiently as possible. Powerful API integrations connect Scoro to dozens of tools you already know and love, from Zapier and Google Calendar to Mailchimp and Xero. With excellent reviews from clients around the world, Scoro has been listed in the Technology Fast 50 list by Deloitte, in the Inc. 5000 list, and has also been selected as one of the top software companies in EMEA by G2.Starting Price: $26.00/month/user -
7
Pipeliner CRM
Pipelinersales Corp.
Pipeliner has revolutionized CRM with our unique visual interface, no-code workflow automation engine, and instant, dynamic insights and reporting. There is no other CRM that provides both salespeople and sales management with so many ways of displaying and analyzing sales data while also delivering intelligent, system-generated insights. Plus, thanks to our automation engine and ease of integration with other systems (such as email, ERP, Marketing), Pipeliner eliminates many of the manual and routine tasks that other systems force on both salespeople and sales managers. The Pipeliner CRM experience is so different from traditional CRM which is why we drive the highest adoption rates, lower Total Cost of Ownership, and rapid Return On Investment. Plus with fast onboarding and how easy it is to learn to use and/or administer the system, there is little to no business interruption when deploying.Starting Price: $25 -
8
Wild Apricot
Personify
Wild Apricot is an all-in-one membership management software designed to fit your organization's needs whether you're an association, non profit, club, or other type of membership-based organization. Serving over 30,000 organizations already, Wild Apricot offers the tools to needed to run a successful organization. With Wild Apricot you can easily manage your contacts, create newsletters and send out emails, use their website builder to create your own site, process payments, register event attendees, and more. With a user friendly interface, you have the freedom to customize every aspect of your membership management system. If you need any assistance, the Wild Apricot support team and community of experts are ready to help guide you and share their best practices.Starting Price: $40.00/month -
9
1CRM
1CRM Systems Corp.
1CRM is the All-in-One CRM solution for your business. Available on the Cloud or On-Premise, you can manage your orders, calendar/email, projects, marketing, customer service and more! Highly customizable to suit the unique needs of your business, 1CRM has got you (and your customers) covered, whether you are in the office, or on-the-go!Starting Price: $13.00/month/user -
10
Less Annoying CRM
Less Annoying CRM
Less Annoying CRM is a basic contact chief developed from the beginning private companies. Deal with your contacts, drives, notes, logbook, to-do's and that's only the tip of the iceberg, all from one straightforward web application. Our item is established on three center standards: straightforwardness, reasonableness, and exceptional client benefit. All clients get a boundless free 30-day trial to thoroughly test each part of the CRM, and client benefit is constantly free through the telephone and email if clients have questions.Starting Price: $15.00/month/user -
11
IXACT Contact
IXACT Contact
IXACT Contact is an easy-to-use real estate CRM that gives you all the tools you need to manage your contact information, keep in touch communications, active business, and online presence. All in a single, easy-to-use solution. With our unique marketing automation and content, IXACT Contact helps you become the real estate professional that past clients never forget and prospects choose to work with. Agents who use IXACT Contact see an average increase in their GCI of 55%.Starting Price: $33/month/user -
12
CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.Starting Price: $75 per month -
13
Lusha
Lusha
Lusha helps business professionals establish a fast and true connection with their leads, contacts, and candidates. B2B engagement is based on trust. Lusha helps you build that trust using simple tools that allow you to enrich and verify business profiles. Today, over 250,000 sales representatives, recruitment managers, and marketers transform the way they engage with their leads, contacts, and candidates by using Lusha on a daily basis. Our customers range from small and medium businesses to enterprises including Google, Amazon, Salesforce, and Apple, to name but a few.Starting Price: $0 -
14
OnePageCRM
OnePageCRM
OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time. Main features: - Next Action sales: action every generated lead - Log calls and notes, add deals, monitor Activity. All you need to close a contact is on one scrollable page - Email integration: send personalized emails in bulk, use custom templates, track email opens, and manage all sales communications from one tab - Build deals and send quotes in seconds - Save time with smart sales automation features - Capture leads in a click from anywhere on the web - Generate and send custom activity reports - Native iOS and Android mobile apps - Integrate with your favorite apps like Gmail & Outlook365, Mailchimp, WhatsApp, Wufoo, Xero, Help Scout, Evernote, Zapier, and more! - World-class support: email, phone & chatStarting Price: $13.50/month/user -
15
VipeCloud
VipeCloud
VipeCloud is an all-in-one sales and marketing customer relationship management (CRM) solution designed to help small to midsize businesses streamline marketing operations and track sales. Key features include lead generation, prioritization, social sharing, multi-channel communication, engagement analytics, and autoresponder. VipeCloud brings with it the support you need to acquire more customers. With email marketing, marketing automation, and a sales CRM all in one easy to use app, you and your team will rapidly accelerate your growth. Empower your sales team to prioritize the hottest leads with workflow automation and lead scoring. Grow your sales with a simple marketing-to-sales hand-off. Rest easy knowing our industry-leading US-based support team has your back every step of the way.Starting Price: $20.00/month/user -
16
LuitBiz
Luit Infotech
LuitBiz is a Business Applications Suite with Document Management (DMS), CRM, HRM, Employee Self Service, Business Process Management (BPM) & Corporate Communications module that helps companies using just 1 software over the cloud. The Document Management module of LuitBiz named "LuitBiz DMS" has built-in version control, workflow management & host of other document-centric capabilities that help companies streamline their entire documentation processes. The CRM module named "LuitBiz CRM" has Sales, Marketing, Support, Contacts & Customer Portal modules that help companies manage the entire lifecycle of customers using just one software. The HRM & ESS modules of LuitBiz help companies streamline their entire employee processes right from recruitment till exit and covers all important employee processes like appraisal, training, payslips, helpdesk, etc. The corporate communication module "LuitBuzz" helps companies streamline their entire internal communication processes.Starting Price: $15.00/month/user -
17
Flowlens
Flowlens
Flowlens is cloud manufacturing CRM and MRP software for Small - medium sized manufacturers and dealers of equipment, machinery, plant and industrial systems. Flowlens gives you: - one place for your business - sales, inventory, purchasing - production, profitability - after sales service and asset history - CRM / Supplier management - tasks, uploads, email tracking - automatic document creation Flowlens links to Xero, Quickbooks Online, Sage 50 and Kashflow accounts packages, enabling data to be seamlessly transferred without manual rekeying. Flowlens customers typically migrate away from manual repetitive processes, spreadsheets and hours of effort, to enjoy savings of a day a week or more per person. Visit our website to watch case studies and view a full demo webinar video. Manufacturers and dealers wishing to learn more can avail of a free trial for 2 weeks, with expert help included. Flowlens also provides expert implementation and training packages.Starting Price: $149 per month -
18
Salesforce
Salesforce
Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.Starting Price: $25.00/month/user -
19
Pipedrive
Pipedrive
Welcome to the simpler way to sell. Pipedrive is CRM software that makes your life easy, for less legwork and more sales. Let us track your sales conversations, eliminate admin tasks, get you more leads and uncover how you win, because your day belongs to you. Join more than 100,000 sales teams around the world that use the CRM rated #1 by SoftwareReviews in 2019. Start your free 14-day trial and get full access – no credit card needed.Starting Price: $12.50/month/user -
20
Airtable
Airtable
Organize your work your way with Airtable. An all-in-one collaboration software, Airtable combines the power of a relational database with the flexibility and ease of use of a spreadsheet. It works across platforms and devices, and syncs data in real-time. Users can choose from different formats to view the tasks at hand, including grid, calendar, Kanban, gallery, and forms.Starting Price: $12.00/month/user -
21
Microsoft Outlook
Microsoft
Connect. Organize. Get things done. Email, calendar, contacts all in one place. Work efficiently with email, calendar, contacts, tasks, and more—together in one place. Office integration lets you share attachments right from OneDrive, access contacts, and view LinkedIn profiles. Book conference rooms and track RSVPs for meetings right from your calendar. Make plans and coordinate schedules by sharing calendars and seeing when your coworkers are available. Get peace of mind with enterprise-grade security trusted by many of the world’s largest organizations. Outlook works around the clock to protect your confidential information, without getting in your way. Outlook anticipates your needs. Travel and bill payments are automatically added to your calendar, and intelligent reminders help keep you on track. Search helps you find information quickly. -
22
Raklet
Raklet
Raklet is an all-in-one membership management software to grow your organization. Build, grow and monetize your audience through memberships, newsletters and other digital tools. Import your contacts easily and create custom fields. Automate your messages through different channels. Collect one-off or recurring payments. Automate reminders & invoices. Be there for your people whenever they need you, wherever they are. With our mobile app for iOS & Android, you can engage your members on the go or let us develop a branded mobile app just for you. Engage with your audience through different channels like events, private messages, newsletters, and much more. Create your own digital membership cards to check in at the door, and help your members feel more engaged. Use our Zoom integration for online events to track attendees. Raklet's membership management tools enable you to run your organization from a single platform.Starting Price: Free -
23
Nimble
Nimble
The Simple, Smart CRM for Office 365 and G Suite Teams. Skip the set-up. Nimble is the only CRM that builds itself for you. Thousands of teams are already working smarter everywhere with Nimble. Nimble gives you everything you need to organize your contacts. Build relationships, find opportunities, and reach your goals. Today Page organizes your pipeline, social signals, appointments, and tasks in one intuitive dashboard. Automatically combine contacts, social media connections, communications, inboxes, and calendar appointments with over 160 apps and CRMs into one unified relationship manager. Easily locate contact information and team's interaction history to access a 360-degree view of your customers and leads. You can also add notes to a record, update deal status, and access social handles.Starting Price: $19 per user per year -
24
TopBuilder
TopBuilder
TopBuilder is the most advanced sales and marketing software for construction companies, home builders, and real estate professionals. As experienced professionals in engineering, construction, and software technology, we have redefined what it means to be a cloud-based CRM. This means we have designed our software to be the most effective at increasing collaboration, time saving, and profitability for you and your company. With our new mobile functionality, you get all these wonderful benefits anywhere at any time. Experience the new industry standard with TopBuilder.Starting Price: $35.00/user/month -
25
Salesflare
Salesflare
Simple yet powerful CRM for small businesses selling B2B. It automates your CRM from existing data to build better relationships and make more sales. A fast, visual and easy-to-use sales machine. Built on happiness with the latest tech, by humans for humans.Starting Price: $30/month/user
Your business is based on building relationships with your contacts, be they customers, clients, or other businesses. Making sure you’re able to manage your clients is essential for building a sustainable business. These contacts are important on all levels; Contact management is important for delivering excellent customer service to your clients by letting representatives quickly receive information about past interactions, for example, and sales and marketing team employees need to be able to keep up with their current leads.
What Is Contact Management Software?
Contact management software is, essentially, a database and interface for inputting and retrieving information about your business contacts. Through these programs, users can pull up contact names, phones numbers, email addresses and physical addresses. You can typically store other information as well, such as social media information. While physical versions of contact management are still in wide use, contact management software offers the advantages of near-instant searching and easy modification.
Instead of dealing with ad hoc text files or searching through emails, your business can instead rely on a one-stop tool. Simple digital address books still have a role to play, but most businesses can benefit from a more dedicated solution.
What Features Do Contact Management Programs Offer?
In addition to providing a robust database for managing basic contact information, you can expect some or all of the following features:
Tags
Basic search tools can help you find the right contact or group of contacts, but tagging features provide significantly more flexibility and features. Do you need to create and access contacts based on specific projects? Does geographical location matter? If so, tagging offers a seamless solution.
Notes
No two clients are exactly the same, and contact management software lets you store information about each contact to aid in future conversation. This information is great for collaboration; if someone at your company agrees to special conditions for a client, for example, note-taking features let you share this information with everyone.
Calendar Features
Keeping your schedule intact is important for businesses, and contact management programs often provide a means of attaching dates to particular clients and events. Use calendar events to remind the sales and marketing team to follow up on a potential lead, or use them to send out renewal invoices in a timely manner. Notification features serve as invaluable reminders.
Sharing Files
From proposals to contracts, files almost certainly play a critical role in your business, and contact management software makes files easy to access and share among teams. Although dedicated file-sharing tools might still play a role for your operations, being able to quickly store, share and retrieve documents can lead to more seamless operations.
To-Do Lists
To-do lists are great for individual use, but they can be even more powerful for teams. Combining your to-do lists with your contact management software lets you assign elements to individual team members, and they make it easy to check off when a task is completed.
How Does Contact Management Differ From Customer Relationship Management?
Contact management software and customer relationship management software might seem similar, and this is for a good reason: Both tools offer similar functionality. In addition, some people use both of these terms interchangeably.
That said, CRM solutions often act as a superset of contact management software and typically contain basic contact management features. Where CRM differentiates itself is through features such as interaction tracking and automation. CRM systems vary significantly, but some are designed to serve as a foundation for field service, customer support or sales and marketing automation.
CRM users often make their decision based on industry-specific capabilities. If you’re looking to revamp or expand your customer service capabilities, for example, you might want to consider the CRM route. Furthermore, if your business is in need of robust automation capabilities, CRM might offer better flexibility.
While these guidelines can help you narrow your search, it’s worth noting that each software suite contains a unique set of features. Even if CRM software might seem more advanced, it might not contain some features found in dedicated contact management systems. Similarly, CRM software might offer the right set of tools for your business needs even if you’re not interested in more advanced capabilities. Make sure to seek out the right tool for the job regardless of which label is used.
How Is The Market Trending?
Contact management isn’t new. However, the software has improved dramatically over the years, and today’s offerings are far more robust than those available just a few years ago. Before settling on a particular tool, it’s worth keeping in mind where the market is heading is where you can expect to see improvements going forward. Here’s some of the areas where the market has changed recently:
Better Integration
Contact management software is incorporating more and more CRM features, and perhaps the area where this is most evident is through integration. The fewer interfaces employees need to use, the better they’ll be able to focus on the task at hand instead of fiddling with software. Today,it’s more common to see fully integrated suites instead of standalone tools.
Improved Interaction Between Departments
Internal departments fill different roles, but they interact regularly. Software vendors are aware of this, and modern tools make it easier to share information and work in cooperative manner. By relying on a shared database, it’s faster to locate information regardless of where it originated.
Omnichannel Features
Business today relies on a number of different communication channels, including email, live chat and telephone. By taking an omnichannel-focused approach, today’s contact management software makes it easy to reach out to contacts in the most effective manner. Contact entries offer all of this information, providing improved flexibility.