FreshBooks Reviews & Product Details

Access over 200 templates in the Microsoft library, so you don't have to create them from scratch. You can customize the template to include your company logo and as many rows and columns as needed to collect the information you want to track. With FreshBooks, your team will have access anytime, anywhere. Whether you have full-time employees or contractors around the world, you can provide each person with their login credentials so that they can log their time from any computer or mobile device with an Internet connection. By creating reports and reviewing them frequently, you can find bugs faster with FreshBooks. There are no complicated formulas to worry about. Time tracking software like FreshBooks will do all the calculations for you! All you have to do is start/stop the timer or manually register the time. You can automatically transfer the time to the invoice and immediately invoice your customer. Review collected by and hosted on G2.com.

I am not happy that I was immediately placed on the top tier of billing and hope Freshbooks finds it worthwhile to update its pricing strategy someday (for example, invoicing customers for the number of invoices they write per month rather than the total number of customers they have). This is really my only complaint and is generally minor :) Review collected by and hosted on G2.com.

That I can track hours real-time and generate an invoice with details easily. My business Achilles Heal is invoicing. I much rather do the work than work on getting paid for it (weird, huh... certainly not a good business practice). Freshbooks allows me to easily track my time AND then I can automate the generation of invoices so I don't forget to send it and then GET PAID. Review collected by and hosted on G2.com.

Wish I could have a few more clients active without a big jump in monthly fee (another tier perhaps?). But I have been able to manage and make it a cost-effective investment for my business. Review collected by and hosted on G2.com.

It's effortless to use and to understand where everything is; you can export the information to adjust in excel if the regular reports are not enough. You can start and stop a clock to define the time you have been working on a specific project Review collected by and hosted on G2.com.

As a contractor I would like to have the option to set my fee for each project, that would make things easier to indicate how much I'm being owed Review collected by and hosted on G2.com.

User friendly interface makes it easy to create invoices and send them to clients. Review collected by and hosted on G2.com.

I find the time tracking too confusing to use. I wasn't able to clearly see a way to stay on having a running number of minutes billed per client. Review collected by and hosted on G2.com.

I liked the ease of use years ago when starting off. Had a clean and simple look to it Review collected by and hosted on G2.com.

It has gotten more complicated to use, annual bill increased by more than 30% past 3 years now. I am getting no support or irrelevant answers to my concerns when I try to contact support despite paying for the plan with a "dedicated account manager. I am also getting charge extra for a second team member, my plan should have 2 included. I was offered lower transaction rates when my price increased last year but still paying the same 2.9% and can not get an answer from them. Freshbooks experiences a lot of interruptions in service and if customers try to pay or you are trying to invoice you have to wait until they go back online. They have been making changes that require re learning and re entering bank accounts, reconnecting stripe or paypal, re entering terms and conditions on contracts, too much to keep up with. Review collected by and hosted on G2.com.

I love Freshbooks ease-of-use and variety of features. I use it for sending estimates/proposals to clients, tracking time on projects, generating invoices and collecting payments. With the connection to my business bank account, I can reconcile all income and expenses and easily run detailed reports on where money is coming from and going to. Once an invoice is generated (usually based on the time tracked against the project/client), it is sent to the client, along with any needed reminder emails. All-in-all, Freshbooks has significantly reduced the amount of time I spend on the "administrative" front, while making it easier for my clients to pay me. Review collected by and hosted on G2.com.

No major dislikes. If I had to nit-pick, I wish there was an option to have invoice reminders sent "indefinitely" every X days until payment was received (rather than only have 3 scheduled reminder emails sent). It took some time for me to get a grasp on how bank reconciliation worked, but I can't be sure if that's a GUI issue, or just lack of experience on my end. A few times I have wished for immediately-available chat support (only phone and email available), but on the plus side, the support I have received has always been top-notch. Review collected by and hosted on G2.com.

They have always had excellent support that is available via a phone call answered by a human. T Review collected by and hosted on G2.com.

I've been a FreshBooks customer since 2008. It was very helpful in launching my consulting business. In 2016 I, along with other "classic" FreshBooks subscribers, received a letter from founder Mike McDerment introducing their new platform. Notably, the email promised the following:

"Your current monthly service charge will be the same on the new product. Over time as we build more capabilities, you may choose to pay more to use some of those new capabilities based on the value they bring. That will be your decision at that time. We are excited to do more for you, more that we hope you will gladly choose to pay for."

and

"We believe in time, everyone will prefer to run their business on the new product, but we recognize that change is hard, and you will need to change on your timeline, not ours."

In 2018 I was contacted by FreshBooks that my fees to continue using their software would be increasing by about 100%. This was not for the new version, this was to keep using the same exact product I already had. That's right, all the same features, now twice as expensive. Given the work it would take to move to another system, I decided it was worth it to just bite the bullet and accept the fee increase.

This year I was informed that I would be forced to move to the new version of their software, and that my fees would be increasing, yet again, by another 25% . I expected this would happen at some point. You can't stop progress, right? As part of the transition I was told I must sever the relationship with my existing credit card processing company, Heartland, and be forced to use WePay, a Chase company, to process all of my payment. I am not a huge fan of Chase as a corporation and really didn't appreciate being forced into a relationship with them. I've had a great working partnership with Heartland and my local sales rep Jeff for over 5 years.

So now onto my review of the NEW version of FreshBooks. If you are reading other reviews you may want to figure out if their review was for FB Classic or the New Freshbooks

Meh.

The Layout/UX is not as efficient as the classic version of FreshBooks. I used to be able to see a lot more content at once, but now there's at least 50% more whitespace. I'm sure it would get top marks in a college UX design class, but I'm not hanging this software on my wall to admire for its aesthetics. I want to see as much useful, relevant data as I can. I want that data to be easily sortable and filterable in ways that make sense. I want to be able to copy and paste things directly from the UI into an email when I need to while keeping the tables intact. I used to have those things in Classic Freshbooks, but no longer. On the flip side I now routinely scroll past the overabundance of white space, unasked for charts and graphs, forced tutorials and totally unhelpful quotes from philosophers while I'm trying to get work done. The previous version was designed by a freelancer who actually had to create a solution to his own problems. This new version feels like a very academic "looks good on paper" approach to solving real-world business problems by people who have no idea what the people who are using their software need to do on a daily basis. I am unimpressed.

I should mention that I also use QuickBooks Online for my accounting, since FreshBooks has never really been a full-service accounting software or at least one that any of my accountants or bookkeepers wanted to deal with. I kept FreshBooks because it handled invoicing in a very efficient way that saved me a ton of time. Unfortunately, with this new version, that is no longer the case. The new version of FreshBooks is about as nimble and innovative as QBO so I have made the decision to transition away from FreshBooks and just use QuickBooks to handle my invoicing as well.

I don't like the payment processing with WePay. I used to get the full amount of my transactions up front and then remitted the processing fees at the end of the month. This made it better for my cashflow and easier from an accounting perspective. WePay deducts their fees in advance so now I have to figure out the math at the end of the month and add a journal entry in order to properly account for my processing fees. This is additional work that I didn't have to do previously.

I used to be very enthusiastic about this product and company, but my experiences in recent years show that they are changing and becoming a lot like the clueless, boring, corporate blobs to which they were once a "Fresh" alternative. (see what I did there?) Review collected by and hosted on G2.com.

Freshbooks is better than QuickBooks because it's much easier to use. It is simple to sell additional projects and bill completed tasks. It makes invoicing an enjoyable process. It's got many great functions. It is another common practice, for example, to give invoices to clients in PDF. To see which invoices remain unpaid, the customer gets an invoice. For start-up businesses, an important characteristic to have is the acumen to make money. Review collected by and hosted on G2.com.

It would be nice to be able to search in the notes and insert words in the boxes instead of doing so manually (anyone who has used these will know what I mean). Review collected by and hosted on G2.com.

Whenever my employees go out for a business tour, I have no worries about the expense management and thanks to FreshBooks that has eradicated the need of paper work. Now I have all the receipts in well-organized form. Also while working on a certain project, I have the clear idea about the amount of time invested in certain project; in this way I can manage the budget and do some future planning for the new rates. Due to this time tracking tool I am at much ease to invest with quality. Review collected by and hosted on G2.com.

Frshbooks is going well and providing reliable services as it keeps well trained and responsive team. I never have any major problem nor did my team face any major issue. I am hopeful that it will keep on providing the its best services and I will accessing all features in smart ways. Review collected by and hosted on G2.com.

It seamlessly integrated with freshdesk, so together, they made an excellent package for a consulting firm. It was trivial to bill for time, and that means better billing and more hours billed. Review collected by and hosted on G2.com.

Constantly on the upgrade treadmill, but we are not seeing any useful new features rather the erosion of features and integrations we do use. Review collected by and hosted on G2.com.

The way it is designed is the best part about the freshbook. It is very easy for anyone to understand its flow. Review collected by and hosted on G2.com.

Freshbooks have one thing that it is sometimes difficult to track the impact of accounting entries because of sometimes chart of accounts don't give a clear frame and linking of the effects. Review collected by and hosted on G2.com.

The best thing I like about Freshbooks, is that it is not QuickBooks. Review collected by and hosted on G2.com.

The invoice layouts are limited and could be better. Review collected by and hosted on G2.com.

Freshbooks has a special place in my everyday workings. This tool is quite helpful for me to manage my daily expense and to have a detailed insight of the entire working process. I feel more confident to coordinate with my team members because I easily discuss the important issues with them and the credit goes to FreshBooks, because it provides me detailed reporting. Now to handle multiple projects at a time is very easy. Review collected by and hosted on G2.com.

The main issue I have found in this tool is that it is limited in its integrations and did not provide any option to add sticky notes especially in the project management feature because every time I cannot call the concerned person in your room, thus I feel that in terms of coordination on small level (employees) its not that much effective. Review collected by and hosted on G2.com.

Your efficiency and speed to execute my works Review collected by and hosted on G2.com.

Well it's hard to say that I don't like something about this product, I think nothing, everything I like Review collected by and hosted on G2.com.

In terms of creating and managing financial reports, Freshbooks offers advantages that other accounting software does not, such as being able to track the time spent working on each account, and being able to compare invoices and taxes. Review collected by and hosted on G2.com.

The only problem with Freshbooks is that it lacks tools to work with payment forecasts, so when you need to create a budget of any kind it's difficult to do the math if sales payments cannot be simulated. Freshbooks does not have a refund manager. Review collected by and hosted on G2.com.

They offer a free trial so that you can try the software before making a financial commitment. The navigation around the interface is easy and dashboard user-friendly. Review collected by and hosted on G2.com.

The mobile app is not fully functional and I can not access reports while on the go Review collected by and hosted on G2.com.

Me encanta cómo el programa está basado en la nube. Esto me da acceso a la información en tiempo real, independientemente de mi ubicación. Otra funcionalidad imprescindible es poder realizar más de un perfil de empresa. Freshbooks implementa una funcionalidad que es intuitiva, lo que permite generar y administrar facturas / clientes de manera más sencilla. Review collected by and hosted on G2.com.

FreshBooks se anuncia como un software de contabilidad en la nube. La descripción no es precisa ya que el sistema carece de algunas características contables importantes. Pero ofrece funciones de facturación y seguimiento de gastos de primer nivel que son una de las mejores del mercad Review collected by and hosted on G2.com.

Not much, new version wiped out all the advantages Review collected by and hosted on G2.com.

A lot: clunky interface, few reporting options, and if you want the system to send you an email when a payment is received, look elsewhere... FreshBooks doesn't! Review collected by and hosted on G2.com.

The account aging feature is excellent, allows you to quickly understand which invoices are overdue and can send follow-up notifications manually or automatically. I have sent thousands of invoices, but I have never had any problems or lost any emails. The user interface is beautiful, very easy to navigate and use. Review collected by and hosted on G2.com.

The mobile application is good, but does not work well for some functions. If you have a lot of customers or want some of your other options, it can get expensive quickly. The billing aspect of the software is not as developed as the billing and time tracking aspects. Review collected by and hosted on G2.com.

These reports are excellent because they can break down your profits and losses and summarize your deductions during the tax period. As a hosting platform, I can easily share the link for my tax service staff to access any number. Integration with other web services such as Gusto makes it easy to deliver payroll tracking. Super intuitive interface and easy operation. Review collected by and hosted on G2.com.

They recently updated the interface, which needs to be updated. But in general, areas that were missing a few years ago have been solved (old XML API, old interfaces, faulty mobile applications), so I don't have many complaints. If you are a person like me and don't want to be an accountant guide, but just want to run your business, then this is a good solution. Review collected by and hosted on G2.com.

I use two separate credit cards for the company. One card is used for non-billable products and the other card is used to issue invoices for my customers. The automatic import makes it easy to add billable items to the invoices. This template allows me to maintain brand consistency and professionalism. You can add a logo and choose a theme color to match your brand. There are two different template designs to choose from. It is easy to create an invoice. This helps me get the invoice faster. For example, if I want to charge customers a digital transfer fee, I can select the item from the drop down menu and even fill in the fees I used in the past. Review collected by and hosted on G2.com.

By automatically importing expenses, when I use a Chase account, Freshbooks often misclassifies items and usually doesn't complete the vendor section. If you don't use all the features of Freshbooks, unless you only have a few customers, the price you get will be a bit expensive. One of my biggest complaints about the new book is that if you change the terms of the invoice, it will change all future invoices. I often have to change my terms depending on the customer and the job. This makes it very difficult to keep everything organized. Review collected by and hosted on G2.com.

They have outstanding customer service which answers on the second ring, if not sooner. I have found that they go to great lengths to create an outstanding customer experience. I also like the fact that their application is neatly organized and clutter-free. Their help desk files are easily accessible, but they are just as happy to speak to you on the phone to resolve your issues. Review collected by and hosted on G2.com.

I wish that they could provide buy links that we could use with our website products. That would be an excellent addition. With more people selling online, it would help if we could bill these things directly into the Freshbooks interface rather than having another app for that (like using paypal buttons) Review collected by and hosted on G2.com.

It is an invoicing software that has all the features required to manage both clients and projects at a go. The software create and send business' invoices and also accept online payments. Review collected by and hosted on G2.com.

Although it has all the required features, it does not allow you to view the reports which are crucial to the business Review collected by and hosted on G2.com.

I love its tracking capability the most. It keeps me update about the amount of time spent in particular project’s planning and its execution. Through this tool we are also carrying out the planning for further enhancement of your product in terms of project management. We love its web based application system that provide us file storage capacity so that each of the team member has data access. Review collected by and hosted on G2.com.

As far as I am concerned I would say it always provides us effective services. There are so many interesting qualities composed and cost controlled features. So I am absolutely a contented user. We appreciate its integration with other software like Shopify that has helped us in managing the accounts of our online stores. Review collected by and hosted on G2.com.