Support » Fixing WordPress » Fatal error

Fatal error

  • palermopizzasrq

    (@palermopizzasrq)


    2 months ago

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website ([ redundant link removed ]) and check for any visible issues. Next, visit the page where the error was caught (/wp-admin/edit.php?post_type=page) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    /wp-login.php?action=enter_recovery_mode&rm_token=YpANVdXXXXXXXXXXXXXXnR&rm_key=XXXXXXXXXXXXXXXXXXXX

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: PizzaHouse (version 1.3.1)
    Current plugin: WooCommerce (version 5.4.2)
    PHP version 7.3.12

    • This topic was modified 2 months ago by Yui. Reason: renamed topic, not informative name

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Joy

    (@joyously)

    2 months ago

    What is the question?

    Thread Starter palermopizzasrq

    (@palermopizzasrq)

    2 months ago

    how do i fix it ????? i cant log on

    Joy

    (@joyously)

    2 months ago

    The link in the email should let you log on, but it expires.
    If that link doesn’t work, use FTP or your host control panel File Manager to rename the plugin or theme folder mentioned in the email and try it again. Basically, you make the failing code “hidden” so it isn’t executed. By changing the folder name, it won’t match what is in the database for the list of active plugins/theme. You can disable all plugins by renaming the plugins folder, but that will definitely affect your visitors. The Recovery link tells WP to “pause” the offending plugin for your user only, so you can log in to fix things.

Viewing 3 replies - 1 through 3 (of 3 total)
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