Audience

Anyone from small startups or one man operations to large scale businesses with main focus on SMB.

About HoduCC

HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.

HoduCC allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Hodusoft helps to growing call center teams to resolve customer issue faster, measure and improve call support operations, and deliver excellent customer experience. With corporate-class call center software execution and consumer-like ease of use, HoduCC comfortably accommodates to the expanding needs of sales and support teams and their end-user.

Pricing

Starting Price:
As per Seat
Pricing Details:
As per Contact Center Seat Pricing may change accordingly
Free Trial:
Free Trial available.

Integrations

API:
Yes, HoduCC offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Hodusoft
Founded: 2015
India
hodusoft.com/contact-center-software/

Videos and Screen Captures

Play Video supervisor portal Agent Portal manage call dashboard

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Product Details

System Requirements

SaaS

Training

Documentation
Live Online
In Person

Support

Business Hours
24/7 Live Support
Online

help_center_black_24dp HoduCC Frequently Asked Questions

Q: What kinds of users and organization types does HoduCC work with?
Q: What languages does HoduCC support in their product?
Q: What kind of support options does HoduCC offer?
Q: What other applications or services does HoduCC integrate with?
Q: Does HoduCC have an API?
Q: What type of training does HoduCC provide?
Q: Does HoduCC offer a free trial?
Q: How much does HoduCC cost?
Q: What pricing for support is available for HoduCC?
Q: What pricing for training is available for HoduCC?

HoduCC Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

On-Demand Recording
Recording Bookmarking
Scheduled Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
Screen Activity Recording
Video Call Recording

Call Tracking

Call Recording
Call Routing
Campaign Management
Conversion Tracking
IVR / Voice Recognition
CRM
Caller Identification
Keyword Tracking

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Content Management
Email Distribution
Interactive Content
Personalization
Print Management
Template Management
Video Content

Customer Satisfaction

Survey Management
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection

Customer Service

Call Center Management
Live Chat
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

Help Desk

Email Integration
Live Chat
Multi-Channel Communication
Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Voice Customization
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Live Chat

Offline Form
Proactive Chat
Third Party Integration
Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Surveys & Feedback
Session Recording
Session Transfer
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