Audience

Customer service teams, ecommerce teams, teams and call centers of any size, working in any industry.

About Channels

Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.

Pricing

Starting Price:
$24 per user per month
Pricing Details:
Plans priced per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Channels
Founded: 2014
United States
www.channels.app

Videos and Screen Captures

CrazyCall-Dashboard

CrazyCall-Dashboard

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Product Details

System Requirements

SaaS
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars

Support

24/7 Live Support
Online

help_center_black_24dp Channels Frequently Asked Questions

Q: What kinds of users and organization types does Channels work with?
Q: What languages does Channels support in their product?
Q: What kind of support options does Channels offer?
Q: What other applications or services does Channels integrate with?
Q: Does Channels have a mobile app?
Q: What type of training does Channels provide?
Q: Does Channels offer a free trial?
Q: How much does Channels cost?

Channels Product Features

Business VoIP

Call Recording
Contact Management
Encryption
Voice Quality Enhancement
Call Parking
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications

Call Center

Blended Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Logging
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Queue Management

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

Call Recording
Call Routing
Caller Identification
Campaign Management
CRM
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Appointment Management
Knowledge Base
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management