Audience

Small, medium and large companies

About vtenext

vtenext – the CRM for Digital Innovation

Transform and Innovate your company with vtenext. It allows you to engage your customers into your business processes using a specific technology. It can also be used to manage processes generated by internal customers.

The most important advantages of adopting vtenext are:
- Improving the Return On Investments (ROI)
- Facilitating internal communication by breaking down internal barriers
- Having a 360° knowledge of the customers
- Designing, automation and digitalization of internal and external processes
- Acquiring a Lean management method
- And many more!

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Company Information

vtenext
Founded: 2006
Italy
www.vtenext.com

Videos and Screen Captures

Product Details

System Requirements

SaaS
Windows
Linux
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars
In Person

Support

Business Hours
24/7 Live Support
Online

help_center_black_24dp vtenext Frequently Asked Questions

Q: What kinds of users and organization types does vtenext work with?
Q: What languages does vtenext support in their product?
Q: What kind of support options does vtenext offer?
Q: What other applications or services does vtenext integrate with?
Q: Does vtenext have a mobile app?
Q: What type of training does vtenext provide?
Q: Does vtenext offer a free trial?

vtenext Product Features

Business Process Management

Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Access Controls / Permissions
Visual Workflow Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Scoring

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Survey Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Call Center Management
Email Management
Live Chat
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Event Management

Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Social Media Promotion
Ticketing
Volunteer Management
Room Block Management
Sponsorship Management
Surveys & Feedback
Weddings / Parties

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
  • Anonymous (Verified)
    CTO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "CRM + BPM is the future!"

    Posted 2020-02-25

    Pros: Simple, powerful. The BPM engine is the real winning feature of this CRM.

    Cons: To make it work well you need to study, but then great satisfaction comes for you.

    Overall: Recommended. It's a top player solution. Good work guys!

    Read More...
    Review Source: SourceForge

    Reply from vtenext

    Posted 2020-02-25
    Thanks a lot for your review! We work a lot with passion for your satisfaction!
  • Allan L.
    IT Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good application "

    Posted 2019-10-28

    Pros: Very Easy to setup
    the application is relatively easy to use

    Cons: Some challenges on the SMTP setup for office365
    because i think it rejects all the email server settings

    Overall: Hello the application is very nice but the email setup is a problem
    please contact me on [email protected] incase you have a solution to IT

    Read More...
    Review Source: SourceForge
  • I saw a customer from the vte, we use another CRM in the company but does not have the functions of vtenext. I propose to migrate to hybrid CRM in my company
    Review Source: SourceForge
  • The process-driven methodology of vtenext offers very interesting ideas. This CRM+BPM is very user- friendly and manages various business areas such as: marketing, sales, after-sales service ... amazing!
    Review Source: SourceForge