Freshsales

Pros: Freshworks handles in a spectacular way a fairly complete and clean sequence of sales in order. When importing contacts and accounts, it presents a quick way to do it. We can also synchronize the calendar and have a better management and order of the planned tasks. Finally, it shows us the facility of the module of offers to be able to place all the pending objectives.

Cons: The learning curve is not suitable for everyone as it requires a minimum learning resource to be able to manipulate Freshworks. Sometimes when we import a file it comes with errors in the main interface and not directly in the email where it is displayed well.

Overall: Freshworks is the best CRM on the market right now. You can easily and quickly configure all the workflow diagrams and at the same time automate it almost immediately, as well as let us also configure the sequences of campaigns via email.

Pros: This software has advanced integration and great organization when it comes to Leads. We have been able to organize the sales department thanks to the intelligent data metrics that Freshworks offers us, forecasting is also essential. We hardly needed any tutorials or training to understand the use of this software, either in the use of the mobile application or in the use of the web version. It has several integrations and the APIs are very easy to manipulate.

Cons: We have already asked support for an update to improve the proposal generator since the functions that this option shows us are quite limited even if we have the Premium version active. We also need a better visual composer for each display board as this allows us to have a list of potential customers in an organized way. We can also improve the CML and CRL contracts option.

Overall: Freshworks is suitable for maintaining an e-commerce, a digital commerce and also a physical services company, which has not been any inconvenience to own these types of businesses. Although it needs improvement, it is a program that we can highly recommend. We were able to improve the area of commercial prospects and the area of relationships, solving in an adequate way several problems of potential customers again from the implementation of adequate information. We were also able to acquire a live database to do strategic data management and strategic leads management in Administration with each customer thus improving sales velocity and customer quality.

Pros: The platform offers an automated chat with artificial intelligence bots which facilitates the communication with our clients in a way that responds to all their doubts and questions immediately, without having to reject any of their queries.

Cons: It does not have a version for servers, only for mobile devices, the email templates at the time of making any of our campaigns is usually stuck on the platform, making us lose some time.

Overall: The platform is great for those people or companies that deal with a large number of customers and accounts, it allows us to automate the process by establishing rules, facilitating productivity and efficiency in sales management. We adopted the Freshworks platform and we obtained a satisfactory experience with our customers in an automated and personalized way. We further improved our customer services, adapting and meeting their specific needs.

Pros: Great with keeping customer relations.
Chat support is very convenient and very helpful.
Very phenomenal with lead management.

Cons: Great and most superb CRM with maintaining good relationship with customers.

Overall: Helps a lot in boosting customer relationship.
Chat support is impressive with their friendly responses.
Great mobile app to use.

Pros: Does all the basics. Captures leads, manages customers and companies, track deals, emails and communications. Relatively simple to use.

Cons: It takes too many clicks to gather call the information needed to get make follow-up calls. Does not do a good job of organizing contact info and information on prior communications in one place. I find myself constantly clicking back and forth btw different slide outs and linked pages to get this info

Overall: I think the experience is satisfactory. It manages what we want to do, but sometimes I feel Freshsales spends more time creating fancy edge features (mobile apps, integrations with 3rd party apps) than optimizing the workflow for the typical user.
For example, you still cannot merge companies, and the sync with Freshdesk is so limited that we turned it off.

Pros: Affordable.
Modern Design.
Manages basic needs (leads, contacts, companies, deals, reporting).
Has some useful features (convert leads to contacts/deals).

Cons: Cannot merge companies.
Many integrations are so limited that they are worthless.
Difficult to switch btw contacts and deals and companies.
Too much information hidden and only accessible via slide outs and when editing.

Overall: We have used for a couple years primarily because its cheap. Initially purchased because of the integration with Freshdesk, but we turned that off because it never worked. The company seems to be more focused on having a slick UX instead of making things easy to use. It's a hassle to navigate between contacts, companies, deals and leads. There is way too much info hidden that can only be accessed by going into edit mode. There are lots of capabilities - such as mobile apps - but I rather have them focused on improving the core functions rather than adding all these new edge features that I will never use.

Pros: Easy to interact with customers.
Live chat and email support options to contact and interact with customers.
Helps to manage sales.

Cons: I never encountered any problem with this tool.

Overall: Freshsales is easy to operate customer relationship management software. The most noticeable advantage of Freshsales CRM is it provides advanced and intelligent lead scoring. It makes it easy and saves time in email marketing.

Pros: Freshsales is best CRM software for our sales team. Highly intuitive user interface. Powerful features. AI based software. Nurture, manage, attract and close the lead. Easily customisable dashboard. Intelligent workflow automation. Both IOS and Android apps are available. User friendly software. It enables call recordings. Allow us to direct contact with just simple click. Reliable and secure app. 21 days free trial available.

Cons: Customer support are very supportive. Easy to use software. No cons.

Overall: Some of its features are email management, event tracking, phone, lead scoring, activity capture, account management, lead management, sales sequences and many more. Real time alerts on email. Progress of the deals can be easily tracked. Clean and simple interface.

Pros: Freshmarketer is an automated marketing platform. It delivers the best customer service. Offers many email marketing customization. You can send a personalized email for specific users makes it best to greet on their birthday.

Cons: Freshmarketer is a great marketing tool. I had no bad experience.

Overall: I used many marketing tools in the past. Freshmarketer is also a great email marketing platform. It offers me very user-friendly automation marketing. My favorite feature is its custom templates and personalized emailing.