Audience
Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
About CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Pricing
Integrations
Company Information
Videos and Screen Captures
Product Details
System Requirements
Training
Support
CallShaper Frequently Asked Questions
CallShaper Product Features
Auto Dialer
Call Center
Call Recording
Call Tracking
Contact Management
Customer Advocacy
Customer Success
Inside Sales
Lead Management
Predictive Dialer
Sales Engagement
Telemarketing
Telephony
Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Performance and compliance pieces that are built in. Comprehensive dashboards and reporting capabilities.
Cons: More "for hire" support to assist with script overhauls, IVRs, enhancements, etc would be very helpful. On the supervisor chat I would like to see an icon pop up or alert sound when someone sends a message to the supervisor. More tools for training would also be helpful.
Overall: Denise has been a phenomenal resource at Callshaper. Her communication, patience and knowledge has been a tremendous help! She is invaluable!
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Thanks for all you have done! -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: We use CallShaper for work and it's very easy to navigate not only for us but for our agents that make phone calls. I really like the fact that there is a help center and you can email, chat, and even call them! They always have the answers to all your questions!
Cons: So far, I like everything about it the platform. Hasn't seen something that I didn't like.
Overall: It's a great platform for call center services. Easy to navigate, not only for us but for our agents that make phone calls. I can keep an eye on the agents that didn't do well or that did well with the reports too which is super helpful to my job.
Read More...Reply from CallShaper
Posted 2020-07-10
Thank you for taking the time to provide a review of CallShaper, we appreciate your feedback! We also love to hear that our support team is providing you with great service! -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates.
Cons: Cannot create reports based on custom data fields for past calls that are not part of a recurring export.
Overall: I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.
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