Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster.
What makes Freshchat unique?
- Convert website visitors into leads with advanced event-targeting messaging
- Automate lead capture, validate responses, and auto-upload leads into the CRM with bots
- Send contextual messages with events timeline, messaging history, user information, and link to social profiles
- Use SmartPlugs to pull data from external tools like order management systems or CRM apps
- Onboard, retain, and re-engage users inside the product with in-app campaigns