Blocks » Measure NPS Block

Use the Measure NPS block to calculate your Net Promoter Score (NPS). The block places a pop-up survey on your page to collect feedback and track customer satisfaction over time. This free block is powered by our Crowdsignal service.

Here is an example of how this block looks:

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Add the Measure NPS Block

To add the block, click on the Block Inserter and search for ‘Measure NPS’. You can also type /measure and select the block when it appears, like this:

Detailed instructions on adding blocks can be found here.

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Block Toolbar

In order to reveal the block toolbar, you can click on the block and the toolbar will display:

The Measure NPS block offers the following options in its toolbar:

• Rating: This shows you the block before the viewer selects a rating from 1 to 10.
• Feedback: This shows the feedback form that appears after the viewer has selected a rating.
• Eye icon: Set the number of times a viewer must visit your page before the NPS survey pop-up appears. It is not recommended to set the number of visits to 1, because a viewer may not be familiar enough with your site to give helpful feedback on the first visit.

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Block Settings

Every block has specific options in the editor sidebar in addition to the options found in the block toolbar. If you do not see the sidebar, click the ‘cog’ icon next to the Publish button.

Results

Block Styling

You can choose the colors of the following elements of your NPS pop-up:

• Background color
• Text color
• Button color
• Button text color

Settings

Under Settings, you can set the Survey Status. The options are:

• Open
• Closed after, allowing you to pick a date in the future when your survey will close
• Closed

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Advanced

The advanced tab lets you add a CSS class to your block, allowing you to write custom CSS and style the block. Learn more.