The Financial Services and Pensions Ombudsman (FSPO) provides a free service to complainants and there is no cost for bringing a complaint to the FSPO. Bringing a complaint to us is straightforward but if you choose to hire a solicitor or any other professional assistance to bring a complaint to the FSPO on your behalf, then any costs incurred for using these services are your responsibility.
You can read more about our services here.
In circumstances where a provider is directed to pay compensation to a complainant, following the formal investigation of a complaint, the compensation cannot be increased to account for the cost of any professional assistance used by a complainant. Complainants should be aware that costs charged as a percentage of any compensation will have the effect of reducing the compensation paid to them by the provider.
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