Thank you for your speedy reply. I updated this plugin to V2.8.0 today and it was after that I noticed it was missing from the Admin menu. However, I do know it was there before the update because I was in there earlier.

I installed the plugin on another site a little while ago and again not showing in the Admin menu.

Is there a way to access that without the CMB2 in the admin menu? I don’t have that information recorded anywhere.

I would be happy to provide login credentials to the site if that would help (if there is a private way to do that).

Thanks.

Ok now I understand what you are asking.

Here is what I followed:

https://www.damiencarbery.com/2020/01/add-tracking-info-to-woocommerce-order/

I created the plugin and installed it on the site making changes in the provider area, and I used the CMB2 plugin to create the metabox in the order. All worked well with several tests and nothing has been changed in this custom plugin since I installed it around Jan 3rd.

As mentioned CMB2 was showing in my admin menu up until sometime today and now it is gone. I hope this helps.

I will create a login to the site and send it through the private link you shared above.

Thanks again.

It is definitely an interesting issue, one I have not seen before. I have had plugins change where their settings go to nest under Tools or Settings, but not completely disappear.

Yes I do still see and can populate the one metabox I created back in January along with the tracking plugin. Which is good because at least it is still working as intended. But as you see I don’t have access to CMB2 to create other metaboxes if I wanted to, or edit the details of this one.

Regarding user, there are 3 on this site and all of us are admins. I am the only one out of the 3 that is actually working on the technical parts of the site and log in regularly. The site owner did log on today but only to check WC stats and logged right back out. I also logged on as her as a test and still do not see this plugin in the admin menu.

Also, as I have mentioned I installed CMB2 on another site today as I wanted to run the same kind of scenario on that site with the tracking information, and on that site as well I can’t see it in the admin menu to set up the metabox.

I am thinking back on my day and I do know that it was in my menu at some point because I was doing a visual review of the admin menu. I updated WP to 5.6.2 and I am pretty sure I updated this plugin today as well, but unsure of what the previous version actually was.

So I was starting to consider it may have something to do with the update to WP 5.6.2 (the second site I talk about above also updated to 5.6.2 today), but now I don’t think that is the case either after running another test this evening. I have a client site that I don’t manage the updates on and she is very behind in updating WP and plugins. I popped on to her site and installed CMB2 V2.8.0 and it is not in the menus anywhere either. WP version 5.5.3.

As for minimizing the menu item for CMB2, I didn’t even know that was possible and if it is still wouldn’t explain why the same problem is showing in 3 different sites.

I was trying to find a previous version of the plugin to try but nothing was coming up in my searches. If you can provide I would be more than happy to install it and see what happens. Maybe there is a bug in the newest version in regards to inserting in the admin menu?

You have been absolutely fantastic in your prompt responses and I do greatly appreciate the assistance in trying to figure this out. I hope the additional information I provided is helpful on your side in targeting the issue.

I will leave the login details provided earlier as is in case you need to go back in to look around.

I want to first thank you both for your time, and moreover patience, as I worked through this strange issue.

I do understand it is just code and that the other plugin that I created and installed works with CMB2 to create the metabox. That was actually very clear to me when I did that setup in January.

However, as I have mentioned at some point I did have ‘CMB2’ listed in my admin menu, how or why it was there remains a mystery to us all, and I think that is where my confusion lies and why I reached out. With it there I expected it to have an interface like other custom fields plugins I have used, to create more metaboxes if I needed, and once it was gone I thought I lost access.

Reviewing everything again I see it is indeed fine and working as it should. I will mark the ticket as resolved. And the plugin show up in my admin menu again, I will take a screenshot and send it on to you.

Again many thanks for setting this straight for me. Much appreciated.

Have an awesome day!!