Support » Fixing WordPress » Website not loading and cannot access dashboard

Website not loading and cannot access dashboard

  • reachcommunity

    (@reachcommunity)


    1 month, 2 weeks ago

    Hi,

    I came to edit and work on the site today, but I am unable to view the dashboard, just a bunch of HTML tags and I am unable to view the site. It is locked on the loading bar.

    website: reachcommunity.ca

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Topher

    (@topher1kenobe)

    1 month, 1 week ago

    Hi there, when I look in the browser console I see MANY errors related to the fact that your site thinks it’s running on https, but your WordPress settings are probably only http. If you have access to your database through your host, you can go into the Options table and find the site url and change it to have https, that’ll probably let you into the admin area.

    Then once you’re in, go to General Settings, make sure both URLs are at https, and save.

    If you DON’T have access to your database, OR don’t want to because that’s horrible, your host support can probably fix it up for you in a jiffy.

    Thread Starter reachcommunity

    (@reachcommunity)

    1 month, 1 week ago

    Hi,

    I have contacted our hosting support and they have secured the site, but I am still encountering the same issue.

    Especially when I access the link: https://reachcommunity.ca/wp-login and reachcommunity.ca

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.

Topic Tags

Views