1.You need to make a complaint to your provider before making a complaint to us.
2. If you are not happy with the response from your provider let us know
3. Once you have completed this step you can submit your complaint to us
FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.
Find out more https://ec.europa.eu/
The Financial Services and Pensions Ombudsman (FSPO) provides a free service to complainants and there is no cost for bringing a complaint to the FSPO. Bringing a complaint to us is straightforward but if you choose to hire a solicitor or any other professional assistance to bring a complaint to the FSPO on your behalf, then any costs incurred for using these services are your responsibility.
You can read more about our services here.
In circumstances where a provider is directed to pay compensation to a complainant, following the formal investigation of a complaint, the compensation cannot be increased to account for the cost of any professional assistance used by a complainant. Complainants should be aware that costs charged as a percentage of any compensation will have the effect of reducing the compensation paid to them by the provider.
You can see previous websites here
Looking for information on your consumer rights or personal finance?
Financial Services Ombudsman
Pensions Ombudsman