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For B2B Sales Leaders leading 20-250 salespeople

About Zendesk Sell

Accelerate sales with Zendesk Sell (formerly Base), a next-generation CRM software for modern sales teams. Zendesk Sell makes it easy for small business, mid-market or enterprise sales teams to enhance their processes, productivity, and pipeline visibility. The platform features an intuitive user interface that enables teams to access, analyze, and collaborate on relevant data, prioritize leads and opportunities, and drive sales actions with data. Make calls, send emails, schedule meetings, and view deal history all from one placeā€”without logging everything by hand. When it comes time to close deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your handā€”even when you're offline. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling.

Pricing

Starting Price:
$19 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 15 User Reviews

Overall 4.6 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.6 / 5

Company Information

Zendesk
Founded: 2008
United States
www.zendesk.com/sell/more/

Videos and Screen Captures

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Product Details

System Requirements

SaaS
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars
In Person

Support

Business Hours
24/7 Live Support
Online

help_center_black_24dp Zendesk Sell Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Sell work with?
Q: What languages does Zendesk Sell support in their product?
Q: What kind of support options does Zendesk Sell offer?
Q: What other applications or services does Zendesk Sell integrate with?
Q: Does Zendesk Sell have a mobile app?
Q: What type of training does Zendesk Sell provide?
Q: Does Zendesk Sell offer a free trial?
Q: How much does Zendesk Sell cost?

Zendesk Sell Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Construction CRM

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Financial CRM

Account Alerts
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management
Asset Management
Expense Tracking
Household Tracking
Influence Tracking

GIS

Color Coding
Geocoding
Internet Mapping
Labeling
Map Creation
Map Sharing
Reverse Geocoding
3D Imagery
Census Data Integration
Image Exporting
Image Management
Interoperability
Near-Matching
Spatial Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Dashboard
Data Management
Lead Capture
Lead Scoring
Performance Management
Campaign Management
Lead Distribution

Sales Analytics

Dashboards
Forecasting Analytics
Lead Analytics
Pipeline Management
Collaboration Tools
Predictive Lead Scoring
Predictive Forecasting
Ideal Customer Profile (ICP)
Sales Intelligence Reporting

Sales Force Automation

Call Management
Contact Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Sales Forecasting
Territory Management
Campaign Management
Channel Management
Commission Management
Contract Management
Proposal Generation
Referral Tracking

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label
  • Suhail A.
    Co-founder
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple yet great CRM"

    Posted 2021-01-01

    Pros: Zendesk Sell is very intuitive to use and provides almost all the necessary functionalities a CRM should provide. I like how easy it is to use and allows users to stay on top of their game.

    Cons: It's expensive compared to other competitors and doesn't provide communication tracking like email opens, clicks, etc.

    Overall: Overall I like the platform apart from the price it offers. Our team has been using the CRM for the past 6 months and we have been pretty comfortable with it as a sales CRM.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Operations and Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Ultimate Sales CRM"

    Edited 2020-11-06

    Pros: Zendesk Sell is an ultimate Sales CRM for small and medium-sized businesses.
    - Increases the visibility of the sales pipeline.
    - Helps to capture every lead.
    - Allows smartly ways to convert the lead into customers.
    - Robust Reports on Sales and Marketing.
    - User-friendly interface, usage-based customizations.

    Cons: Overall it was good but I don't like its lead manager.

    Overall: Zendesk is an absolutely amazing tool for any sized (SMBs) business Sales CRM. It's so robust and easy to adapt to your work ethic. Overall, we loved its power in managing sales and customer relations.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Senior Project Manager
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Impactful CRM "

    Edited 2020-11-04

    Pros: Zendesk sell is a very impactful CRM for managing sales, leads and interaction with customers. It increases the visibility to search and manage every leads we usually lost before. the main home screen is combined with all functions.

    Cons: I would more happy If they add better reporting.

    Overall: Zendesk is a very important and impactful CRM platform. My favorite thing about Zendesk Sell is its "lead tracker" it brings leads from different points. Overall, it's a very important tool in sales and marketing business.

    Read More...
    Review Source: SourceForge
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Motivates Sales Team, Ultimately productivity increases"

    Posted 2020-07-13

    Pros: Zendesk Sell software enhance productivity for sales team. Its tools are specially built for sales team. It helps in analysing deal data. It's very simple to use and understand. Easily drag and drop the dashboard. We can prioritize our customers and prospects using sell software. Ultimately it has improved our sales productivity.

    Cons: It has improved our sales productivity. Highly recommended software.

    Overall: With just few clicks we can schedule meetings, view deal history, send emails and make calls. It works in real time. Tools helps in running things smoothly. Reliable and trustworthy software. Free trial package is available. Keeping track is very easy.

    Read More...
    Review Source: SourceForge
  • Missy R.
    Software Designer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Zendesk"

    Posted 2020-05-29

    Pros: I love how easy Zendesk has made their user interface. It's really self explanatory and fun and easy to use.

    Cons: Zendesk has made it a nightmare to upload .CRV files. It's tedious and time consuming. Avoid this if possible.

    Overall: Overall Zendesk Sell is a great option. Their pricing is fair and most of their features compare great.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Photo Editor
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: Administrator, Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy UI"

    Posted 2020-05-26

    Pros: This is a great tool for keeping clients organized so we can organize our deals better. It also integrates with Zendesk ticketing very easily.

    Cons: The on boarding process is not quite as intuitive as I'd like.

    Overall: Overall, I like how many options this CRM software offers. The user interface is also really easy for me to use.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Engineer
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A very reliable CRM tool for large scale businesses."

    Posted 2020-05-26

    Pros: - Quite complete in the features and tools provided. No need to use other software just for one or two things in the pipeline.
    - Mobile app support for on the go updates is good especially with the friendly UI.
    - Great insights and analytics.

    Cons: - The whole process of dealing with CSV files is tedious and not so user friendly.
    - small businesses and individuals can find the whole thing overwhelming and not worth the price.

    Overall: The entire ecosystem built by Zendesk integrates the entire workflow for large organizations. Despite not being very attractive for small and medium scale units it is a very good CRM platform.

    Read More...
    Review Source: SourceForge
  • Janet H.
    Accountant
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Must-have tool"

    Posted 2020-05-26

    Pros: For someone like me who's not too 'techy', I find it very easy to use! Its interface makes it possible to quickly and effectively organize day-to-day transactions.

    Cons: I didn't quite like the fact that e-mails are delayed. I hope this can be fixed soon.

    Overall: Zendesk Sell is a must-have CRM tool which can make it easy for any business owner to manage and organize transactions on a daily basis. This tool is very innovative, user-friendly, and effective.

    Read More...
    Review Source: SourceForge
  • Punit R.
    Software engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Recommend Sales CRM"

    Posted 2020-05-26

    Pros: - One tap to generate reports.
    - Track sales in sales pipeline.
    - Beautiful user-friendly interface.
    - Very easy to add tasks and reminders.
    - Available on both mobile and desktop operating system.

    Cons: - I'm very much happy with Zendesk Sell but for beginners step up process is complicated I suggest you to check some tutorials.

    Overall: This tool is combination of effective usability and intelligence. It's a complete solution for your business sales. This CRM can easily handle your sale tracking, customer management and fills the gap between clients and organization. Mobile app is very well implemented and had fun to use. It makes business reliable and ease to run. I recommend everyone who searching for CRM too just go for this it's very reliable and effective.

    Read More...
    Review Source: SourceForge
  • Gaurav R.
    Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Efficient and effective"

    Posted 2020-05-25

    Pros: Effective and well integrated tool for your business. Easy to set reminder or appointment. It's automation of roles and tasks are very useful. I get powerful report about things going on organization.

    Cons: To be honest I don't find many cons with Zendesk Sell.

    Overall: It's a very effective most promising CRM tool. I'm using this tool since 2 years and found everything pros. Its VoIP calling facility makes this tool perfect. This tool gives you great AI automation features which helps your business above from other. I highly recommend this tool.

    Read More...
    Review Source: SourceForge
  • Aman S.
    Chartered Accountant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Top-notch CRM tool"

    Posted 2020-05-24

    Pros: 1. Great simple and clean user interface.
    2. Informative sales reporting feature.
    3. Easy way to interact with clients, it helps me to easily track and solve customers issues.
    4. Well optimized mobile app.

    Cons: 1. Not much automation features.
    2. No option to create invoice.

    Overall: Zendesk Sell is complete all in one CRM package where we can easily track out sales and marketing. It give you great simple and clean user interface. If you are running a business it's a must have tool. This tool is very powerful, effective and reliable. You can easily manage your business solutions.

    Read More...
    Review Source: SourceForge
  • Chitwan K.
    Senior Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great management tool"

    Posted 2020-05-24

    Pros: Mobile interface is simple and clean. This tool is very convenient and reliable for any business. It gives you a powerful reports about your business on a single tool. It's very easy to interact with clients.

    Cons: Emails are is not real time. There is some chat freezing issue while interacting with clients.

    Overall: Zendesk Sell is a CRM tool which helps business to run in easily. By the help of this tool you can easily track your goods. It's very easy to learn and use this tool. The user interface is so simple and easy to navigate. It gives lots of important details about your business such as sales, clients contact, management. I would recommend everyone to have this tool for your business.

    Read More...
    Review Source: SourceForge
  • Chahal S.
    Chartered Accountant
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Must have CRM tool for your business"

    Posted 2020-05-24

    Pros: It has a great user-friendly interface. For a successful business you must have good CRM tool which helps your to manage your business and for this Zendesk Sell is the best option. I recommend Zendesk because it gives complete customer record within a page, easy and effective management. In short Zendesk Sell is a tool which gives you everything under the hood.

    Cons: There is some issue on adding profile photo. Email updates are always delayed. Some reports are paid even on professional level. Fixing some issue takes longer than expected.

    Overall: Zendesk is a great tool to integrate with your business. It gives great simple and clean interface. This tool is very mobile friendly. No matter how wide your business is Zendesk easily manages things up. It have wonderful reports feature which gives important information by just one-click. You can easily be in contact with your clients. Zendesk Sell tool is rich in features and well designed to help your business growth.

    Read More...
    Review Source: SourceForge
  • Karthik K.
    User
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "User friendly UI and can be customized to your will."

    Posted 2020-05-23

    Pros: Pros:
    1. It can easily be linked to Microsoft Office suite which allows you to connect it with your emails and calendars
    2. It can be implemented with mobile too and the mobile app is really amazing. It has all the features that the desktop version has.

    Cons: Cons:
    1. Some of the cons Iā€™ve faced are that it takes too long to load compared to other similar software.
    2. It has several features and can be a little overwhelming to a new user.

    Overall: Overall:
    It is simple to use CRM that helps in keeping track and interacting with customers in a simple manner. It is the perfect choice for small businesses in my opinion. I have had a great overall experience with it and would gladly recommend it to others.

    Read More...
    Review Source: SourceForge
  • Nitin C.
    Student
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best sales platform"

    Posted 2020-04-19

    Pros: Its base CRM has the best mobile apps having good integrations with phone calls, mails. Flawless integrations with other web based apps.

    Cons: Google Apps sync is little bad and users all over the world complain about the very poor solution already since 2013.

    Overall: Zendesk Sell is one of the best CRM software that I tested and used it. It has very friendly UI and can be customized to your liking.

    Read More...
    Review Source: SourceForge