Audience

For Enterprise call centers, sales, and customer service teams.

About Ricochet360

Ricochet360 is an all-in-one dialer, CRM, and marketing automation platform for enterprises call centers, and sales and customer service teams. Ricochet360 enables teams to call leads and close deals much faster; manage all prospects, calls, and emails; route and track inbound phone calls; and streamline time-consuming marketing and sales tasks all from one platform. The solution is also highly customizable to fit a team's specific needs and budget.

Pricing

Starting Price:
$100.00/month/user
Pricing Details:
Cloud phone system - $15 per user per month
CRM - $50 per user per month
Cloud phone, dialer and CRM - $100 per user per month
Cloud phone, predictive dialer, and CRM - $140 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews

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Company Information

Speed To Contact
Founded: 2009
United States
www.speedtocontact.com

Videos and Screen Captures

Play Video Ricochet-InboundCallsDashboard Ricochet-MoreProfileInfo Ricochet-Reports

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Product Details

System Requirements

SaaS

Training

Documentation
Webinars
Live Online
In Person

Support

Online
Business Hours

help_center_black_24dp Ricochet360 Frequently Asked Questions

Q: What kinds of users and organization types does Ricochet360 work with?
Q: What languages does Ricochet360 support in their product?
Q: What kind of support options does Ricochet360 offer?
Q: What other applications or services does Ricochet360 integrate with?
Q: What type of training does Ricochet360 provide?
Q: Does Ricochet360 offer a free trial?
Q: How much does Ricochet360 cost?

Ricochet360 Product Features

Automotive CRM

Showroom Management
Inventory Management
Lease Management
Service Department Management
Contact Management
List Management
Territory Management
Product Catalog
Marketing Automation
Customer Support
Quotes / Proposals
Call Logging

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Quotes / Proposals
Territory Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Instant Retrieval
Recording Bookmarking
Event Triggered Recording
File Transfer
On-Demand Recording
Scheduled Recording
Screen Activity Recording
Video Call Recording

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Survey Management

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation
Social Marketing
A/B Testing
Content / Blogging Platform
Landing Pages / Web Forms
Lead Scoring
Search Marketing
Website Visitor Tracking

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Auto-Dialer