Ooma Office

Pros: The biggest advantages of Ooma:
* massive cost savings over traditional telco service
* enhanced capabilities such as checking voicemail online, email call notifications, and having calls ring simultaneously on your mobile device (not forwarded)
* low cost-of entry for home or office setup

Cons: The most immediate drawback I see is my phones are now tied to my internet service: if your internet service goes down, so do your phones (and credit card processing at my business as well as anything else dependent upon phone lines). Fortunately, Ooma offers an internet backup option to provide a cellular-based backup solution that is relatively inexpensive. Overall cost is still significantly less than traditional telco service, with all the benefits of a VoIP solution. It’s also worth noting that the Ooma phone equipment is designed to work in tandem with lines / extensions: in other words, you can’t purchase extra wireless VoIP phone devices and have them ring on an existing line without also adding (and paying for) another line. You can mostly work around this by purchasing a standard multi-handset phone and connecting it to the output of an Ooma hub – if your phone has six handsets, all of them ring just like any other phone. I do wish I could simply purchase from Ooma other wireless VoIP phones to use with my existing lines.

Overall: I’ve used Ooma for home service at my primary secondary residences for years and am completely satisfied with the call quality, customer service, and cost savings. When I set up a new business enterprise, I naturally looked to Ooma as my telco service provider, and have experienced the same benefits in my work environment that I have for years at home. Overall, it’s a great service from a solid company!

Pros: The Ooma Business VOIP setup is a cost-effective entry point in my opinion for a small business owner. It was easy-to-setup and overall it's been easy to navigate the functionality that I need.

Cons: Service ticket times can leave a little to be desired. Also, calls get dropped for random reasons which is annoying.

Overall: Overall, I'm happy with the product as offered and the price to me is competitive. I'll be sticking with Ooma for the time being.

Pros: This is an affordable well working system! The support is amazing and 24 hours a day. I recommend this to any small business looking to watch costs.

Cons: Have not found anything I don't like yet. I do not anticipate it either.

Overall: From start of researching through final implementation the Ooma support was amazing. What a great thing they are offering for a great cost.

Pros: I love that we don't have to answer the phone every time it rings to answer simple questions such as hours of operation or current sales. With Ooma's virtual receptionist, we can now weed out time consuming calls and only answer the calls looking to book an appointment.

Cons: The app caused a few problems with our system and my cell phone however once I removed the app we had no more issues with the system. They could benefit from having a training course on using for the 1st time that would be very helpful.

Overall: The pricing is fantastic compared to other services and it's featured rich. I honestly was hesitant about switching systems but it was definitely a good choice. Once you get it completely set up, it's so simple and easy.

Pros: Love how easy and cost-effective the solution is. It lets small businesses get going with a professional phone system without breaking the bank, and lets you scale up accordingly.

Cons: If you get TOO big you might need some features that are missing, but we've run a team up to 20 people and worked great.

Overall: I would highly recommend Ooma Office to anyone running or starting a small or medium business! Great value.

Pros: Phone application.
Text messages.
Being able to call from my cell phone and use my business number.
Test transcript of voicemail.
Video conference.
Customer service.
How easy it is to transfer call to cell and not transfer call.
Fax that I do not have to pay extra for.

Cons: I can not think of any cons at this time. So far everything has been great.

Overall: I love my Ooma Office. The features are so easy to use and work great with my tax office. The customer service is always polite and helpful. I am so happy a change.

Pros: Cheap phones, easy to setup, great customer service. Easy to migrate phone numbers! Overall great experience so far!

Cons: Haven't really had any cons so far. Pretty sweet experience!

Overall: Overall, I couldn't complain! Sweet service far cheaper than others! The app makes it easy to manage what I need to on the go!

Pros: Ooma has fantastic prices and great customer service. We merged 2 locations together to share the same phone system. The features like call forwarding, recording phones calls, etc are super easy.

Cons: The connection (which has a lot to do with the WIFI carrier) gets scratchy at times.

Overall: I can live with the cons because of the fantastic price we get. It has saved us hundreds every month. It is not necessary for the phone bill to cost so much and now it doesn't.

Pros: Ooma Office is very easy to setup and to use daily. Flexibility to control call flow, device assignment, etc.

Cons: I have nothing bad to say about this product- for the small to medium business space it's great.

Overall: Ooma is an easy company to work with with a strong local team and a strong solution behind them. Great easy VoIP services.

Pros: What I like about this phone company is it really do fit my business and when I’m not available they also offer a virtual assistance which is good it saves time and money and you still can get the messages and or sell leads in order to keep your business growing

Cons: I just had my phone broken because I work from home by my dog and I had to buy a new one they did not offer a deal or anything for me to be a customer which I feel they should start thinking about offering discounts for replacements of phones that are either broken lost or damaged.

Overall: Great it’s perfect for small companies and upcoming businesses that want to save time and money on services.

Pros: It's extremely affordable, it has a mobile app and it easily integrates with our current phone system.

Cons: Sometimes it loses internet connection, and no one can hear you.

Overall: Exceptionally excellent product overall, would definitely recommend as that minor problem fixes itself when you unplug and replug the Ooma air 2.

Pros: - Ooma Office helps tremendously in blocking spam and robotic calls.
- There is a text messaging feature for quick communication with clients.
- The whole interface is organized to save the time of the user.

Cons: - I have been using Ooma Office from past one year and still hasn't found any con.

Overall: Overall, Ooma helps in organizing complex communication issues with streamlined and effective set of features.

Pros: Service provides me total control over menus.
Allow me to create unlimited call groups.
Creation of multiple virtual assistants.
Allowed to add user's cell phone to call menus and either call consecutively or simultaneously.
Easy to port my old numbers.
Only 19.95 per user.

Cons: Haven't found any yet.
I can't complain about pricing, because it's the least expensive of options that work .

Overall: Went through AT&T, then Spectrum, then another VOIP company. OOMA finally provides me with a system that works completely. By being cloud based, if we lose the internet during a storm, our cell phones receive calls.

Pros: Incredibly simple and basic VoIP, which is perfect for our operation. We have low tech literacy on my staff and the ability to no-frills direct people how to use it has been amazing.

Cons: The lack of bells and whistles can be distracting for those with tech experience. It is best for small organizations.

Overall: If you want a low-cost, no frills VoIP, I can't think of many better options on the market. It does exactly what is needed, doesn't make things difficult, and delivers the necessities. If you want to grow options, might be best to shop further.

Pros: I like how easy it was to set up the tool and to manage it.
Ooma Office Pro comes with a desktop app which comes in handy when I respond to customers text messages directly from my computer.

Cons: The long loading screen on the mobile app has been somewhat annoying. When I fire up the Ooma app I want to get straight to business.

I hope that all my meetings will improve to the level where it allows integrating with other apps or solutions in a similar fashion to Zoom.

Overall: Ooma is an outstanding app that anyone can set up and manage - even with little technology experience.
This is by far and large the most affordable (and working!) communications solution for starting and growing businesses with great call quality and customer service.

Pros: - Cost Effective
- Easy to setup and integrate
- Easy to Manage
- Flexible Option
- Virtual Assistant
- Easy to Port

Cons: - Mobile app could be improved
- Dial direct to extension
- Voicemail to SMS

Overall: Ooma Office is a great phone solution for our small business. Not only is it cost effective, it comes with many valuable features that you see in higher end, expensive and complicated VOIP systems. Anyone can easily integrate into their business. We use it to manage our calls and forward to our field service techs.

Pros: Auto attendant feature is getting better all the time. I like the options Ooma has and I also like the tech support staff. I have yet to have a poor experience with the staff from Ooma.

Cons: I don't like the added fees for services. When stating 19.95 per month and then adding on the fees. Make the fees part of the total up front cost for the service.

Overall: So far ease of use and great tech support staff makes me recommend Ooma to my customers. I have yet to have a poor experience with using the Oom voip system.

Pros: You only need to have internet and all things are set automatically with no hassle. The app helps to make calls from your personal cell phone also. Customizable receptionist voice is another good thing.

Cons: Strong internet necessary. The adapters are larger to carry. Would like to have small size usb adapters.

Overall: Overall I am satisfied and hope to upgrade when our small business grows. We use three boxes. Would like to have more cordless options in future.

Pros: Customer service; before and after the sale.
Phones, crystal clear.
Lots of features. Some our standard but they offer more also.
Best pricing for a small business.
Easy setup.
Help is a phone call away.

Cons: I have had Ooma Office Pro for 2 months and have not found any cons yet.

Overall: I was looking for a phone service that could record calls and Ooma was one of the contenders. I was most impressed with Ooma's customer service; before and after the sale. Often times when you call a business these days, the person you speak to has no idea of what is going on and never gets back to you. Everyone I spoke to at Ooma knows everything about their products and were all very willing to take their time to make sure that I had all my questions answered and handled.
I purchased Ooma Office Pro. Their phone products that we purchased are first class with crystal clear sound and there are also lots of features. We love our call recording and on hold music.
I like their service so much, I am changing over my landline service at my home.