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IT Management Software

Compare the Top IT Management Software of 2021

IT Management Software Guide

What is IT Management Software?

IT management software allows businesses and IT departments to manage computer networks, software projects, systems, devices, and applications. Compare the best IT Management software currently available using the table below.

  • 1
    Atera

    Atera

    Atera

    Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
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    Starting Price: $79.00/month/user
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  • 2
    Netreo

    Netreo

    Netreo

    Netreo is the most comprehensive full stack IT infrastructure management and observability platform. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others.
    Starting Price: $5/resource/mo
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  • 3
    NinjaRMM

    NinjaRMM

    NinjaRMM, LLC

    If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting.
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    Starting Price: $3.00 per device
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  • 4
    ConnectWise Manage

    ConnectWise Manage

    ConnectWise

    ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise Manage offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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  • 5
    ConnectWise Control
    ConnectWise Control is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise Control helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
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    Starting Price: $19
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  • 6
    SysAid

    SysAid

    SysAid Technologies

    SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution. - Everything’s cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster. - Built-in service orchestration and service desk automation to slash ticket resolution time. - Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment. - Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets. - Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others). - Out-of-the-box reporting, BI analytics, and configurable dashboard
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  • 7
    Vulcan Enterprise

    Vulcan Enterprise

    Vulcan Cyber

    At Vulcan Cyber we’re changing the way businesses reduce cyber risk through vulnerability remediation orchestration. We help IT security teams go beyond remedial vulnerability management to help them drive vulnerability remediation outcomes. The Vulcan platform consolidates vulnerability and asset data, with threat intelligence and customizable risk parameters to deliver risk-based vulnerability prioritization insights. But we don't stop there. Vulcan remediation intelligence takes the vulnerabilities that matter to your business and attaches the remedies and fixes needed to mitigate the threat. Then Vulcan orchestrates and measures the rest of the remediation process with integrations and inputs into application security, DevSecOps, patch management, configuration management, and cloud security tools, teams and functions. From scan to fix, Vulcan Cyber delivers the unique ability to orchestrate the entire vulnerability remediation process to GET FIX DONE at scale.
    Starting Price: $999 / month
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  • 8
    TSplus Remote Desktop Software
    Try the best value-for-money remote desktop access and cybersecurity software. The TSplus family of products offers Remote Desktop, Application Delivery, Support and Security tools that are easy to deploy and won't break the bank! TSplus Remote Access ✓ Remote desktop access ✓ Application delivery ✓ Secure connection from any device and browser ✓ Customizable web portal ✓ No Terminal Service CALs required TSplus Remote Support ✓ Browser based PC remote control ✓ Simple to install and configure ✓ Perfect for Helpdesk teams! ✓ Self-hosted - no third party servers! TSplus Advanced Security ✓ An absolute must for any remote access environment! ✓ Intelligent ransomware protection ✓ Brute force attack defense ✓ Geography-based IP management TSplus Remote Work ✓ Remote desktop access directly to your office PC ✓ Simple setup and management ✓ Secure web portal ✓ Optional two factor authentication Download a 15 day free trial of any TSplus product today!
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    Starting Price: $50.00
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  • 9
    Perimeter 81

    Perimeter 81

    Perimeter 81

    Perimeter 81 is transforming the world of secure network access and helping businesses of all industries and sizes smoothly transition to the cloud. Unlike hardware-based firewall and traditional VPN technology, Perimeter 81’s cloud-based and user-centric Secure Network as a Service utilizes the Zero Trust approach and SASE model framework to offer greater network visibility, seamless onboarding, and automatic integration with all the major cloud providers. Named a Gartner Cool Vendor, Perimeter 81 is considered by industry leaders to be winning the “SASE space race".
    Starting Price: $8 per user per month
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  • 10
    Thinfinity Remote Desktop
    Deliver secure virtual apps and desktops. Provide secure remote access to employees while cutting IT costs. Thinfinity provides a complete virtual app and desktop solution to meet all your business needs. Give employees the freedom to work from anywhere while cutting IT costs. Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises, or hybrid—within a modern digital workspace. Pure HTML5 access on the end-user side. Your Windows Applications can be published to the Cloud. Clients and users can access your Windows Applications from any device. Thinfinity Remote Desktop allows ISVs to quickly transform Windows applications into Cloud-hosted, Web-based services. Your Software as a service (SaaS), is now possible! Thinfinity®, Remote Desktop Server supports Windows, macOS X, and Android. It also supports Chromebook, iOS, Android, and Android.
    Starting Price: $6.65 per month
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  • 11
    N‑able N‑central
    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business
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  • 12
    N‑able Passportal
    N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.
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    Starting Price: $18.00/month
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  • 13
    ManageEngine Desktop Central
    ManageEngine's Desktop Central is a Unified Endpoint Management Solution, that takes care of enterprise mobility management (including all features of mobile application management and mobile device management), as well as client management for a diversified range of endpoints - mobile devices, laptops, computers, tablets, server machines etc. With ManageEngine Desktop Central, users can automate their regular desktop management routines like distributing software, installing patches, managing IT assets, imaging and deploying OS, and more.
    Starting Price: $795.00/one-time
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  • 14
    GoAnywhere MFT

    GoAnywhere MFT

    HelpSystems

    GoAnywhere MFT provides secure managed file transfer for enterprises. Deployable on-premise, in the cloud, or in hybrid environments, GoAnywhere MFT software enables organizations to exchange data among employees, customers, and trading partners, as well as between systems, securely. GoAnywhere MFT was a recipient of the 2017 Cybersecurity Excellence Award for Secure File Transfer.
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  • 15
    sendQuick Cloud
    Do you still need to manage your systems after migrating to the Cloud? When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working. What do companies in the cloud environment need? > Incident Notification & Avoid Alert Fatigue You need to manage the > Unknown into The Known sendQuick Cloud enables you to: - Active monitoring using Ping, Port and URL Checks - Roster Management & Rule Configuration - User choice of Messengers: SMS, Facebook Messenger, Line, Telegram, MS Teams, Slack etc.
    Starting Price: $6 per user per month
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  • 16
    Zluri

    Zluri

    Zluri

    Zluri is a comprehensive SaaS Operations management platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard. Zluri helps to bring shadow IT to light, proactively monitor and manage SaaS spend, automates end-to-end application renewal management. Zluri is data-driven and helps IT teams simplify, plan, secure, and get the most out of their SaaS apps portfolio
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  • 17
    Globalscape Enhanced File Transfer (EFT)
    Globalscape’s Enhanced File Transfer (EFT) platform is a comprehensive, user-friendly managed file transfer (MFT) software. Thousands of Windows-Centric Organizations trust Globalscape EFT for their mission-critical file transfers. EFT provides security and compliance combined with powerful tools for automation, collaboration, and analysis. It is available in cloud/SaaS (EFT Arcus) and on-premises EFT deployments. Unlike traditional file transfer software, EFT provides enterprise-level data security as well as data transfer automation through integration with back-end systems. Administration is easy, yet detailed enough for complete control of your file transfer system. EFT replaces insecure legacy systems, homegrown servers, manual delivery, expensive leased lines, and VANs with a top-performing, scalable alternative.
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  • 18
    BetterCloud

    BetterCloud

    BetterCloud

    BetterCloud is the first SaaS Operations Management platform, empowering IT to secure user interactions across SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. Common use cases for BetterCloud include: - Automated user onboarding and offboarding - Content scanning and data protection policies - Privileged access management
    Starting Price: $3/user/month
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  • 19
    Canfigure

    Canfigure

    Canfigure

    Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
    Starting Price: $5,000 p/a
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  • 20
    ConnectWise Automate
    Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.
  • 21
    ConnectWise Command
    Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add Continuum Assist, a ConnectWise solution, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
  • 22
    Nlyte DCIM

    Nlyte DCIM

    Nlyte Software

    Nlyte Software helps teams manage their hybrid infrastructure throughout their entire organization– from desktops, networks, servers, to IoT devices – across facilities, data centers, colocation, edge, and the cloud. Using Nlyte’s monitoring, management, inventory, workflow, and analytics capabilities, organizations can automate how they manage their hybrid infrastructure to reduce costs, improve uptime, and ensure compliance with organizational policies.
  • 23
    NMIS

    NMIS

    Opmantek

    NMIS is a complete network management system which provides fault, performance and configuration management, performance graphs and threshold alerts. Business rules allow for highly granular notification policies with many types of notification methods. NMIS consolidates multiple tools into one system, ready for Network Engineers to use. Scalable, flexible, open, simple to implement and maintain, NMIS is the Network Management System that underpins the operations of over one hundred thousand organizations worldwide – making it one of the most widely used open source Network Management Systems in the world today. NMIS monitors the status and performance of an organization’s IT environment, assists in identification and rectification of faults, and provides valuable information for IT departments to plan infrastructure changes and investment. NMIS has been implemented globally in networks from as little as 5 devices to hundreds of thousands of devices.
    Starting Price: $0
  • 24
    Revizto

    Revizto

    Revizto

    Revizto unifies BIM intelligence and makes it immediately accessible and actionable for the entire project team. With Revizto’s advanced Issue Tracker predefined workflows project team members can identify and manage model-based issues in the 3D space and 2D sheets, including addressing clash groups. Revizto provides unified access to a project’s data both for 2D and 3D workflows, so anyone can use it depending on project requirements.
    Starting Price: $600.00/year/user
  • 25
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    Starting Price: $19/agent/month
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The Role of IT Management Software

For companies of a certain size, information technology becomes a necessity. But despite many common perceptions, IT is more than just the people who install the software on your office computers and troubleshoot technical issues. IT is the driving force behind the software that a computer utilizes - researching the best technology to facilitate a company's growth, creating their own in house software, and configuring existing platforms to better suit the needs of the business. In larger companies that rely heavily on technology to get the job done, IT is one of the main drivers for success, and that makes a smart IT management system a critical component for any enterprise level business that wants to stay competitive.

What is IT Management Software?

Choosing the Right IT Management Software For Your Business

If you're on the market for a new IT management platform, you're in luck. There's no lack of quality products on the market. But that also means that properly researching the features available and carefully taking into consideration the long term direction of your company is a critical need. A good IT management platform will stay with you for a long time, and you want something that can grow organically as your business model does.

But you don't have to conduct your search alone. We can help you identify the best IT management platforms on the market and narrow down the results to find those built for your business model. Let this buyer's guide serve as your north star in the search for an IT management solution.

Try Before You Buy

Many companies that deal in IT management software offer free trials, but the wealth of options available mean that trying all of them simply isn't practical. We recommend really taking advantage of the IT management comparison engine above, where you can input all the criteria you are looking for in an IT management solution, and our system will output results and user reviews matching your needs. These are the cream of the crop, and even if they offer more than your company practically needs, they can help you get a hands on understanding of the sort of features and interfaces available to you. Once you've created a short list of the right matches for your company, sign up for the free trial. Between firsthand experience, user feedback, and user reviews, you should be able to get comfortable with their functionality and make an educated decision.

Businesses That Can Benefit From IT Management Software

IT management software isn't practical for every business, but it's almost essential for many businesses. Even if it isn't, it can help many companies get the edge on their competitors. For small businesses and startups, these platforms can help them track down software issues. Moderately sized and growing companies can benefit greatly from the network monitoring tools inherent in these products, while Fortune 500 companies depend on IT management software that's specifically scaled to the needs of enterprise level businesses. Regardless of your needs, there's likely an IT management solution tailored to your needs and feasible for your budget.

IT Management Software Benefits

Enterprise Level IT Management Software

The sheer scope and scale of enterprise level businesses means that most can't function properly without some sort of IT management software. IT development and endpoint security are the key functions here, since they allow companies to create more effective software packages and protect their sensitive data. Solutions could involve a standalone IT management platform or one that's part of a more holistic workplace solution. Also useful is the ability for IT systems to conform to regulatory standards and create better client relationships through the use of computer forensics. Finally, IT management software can serve as something of a fail safe, keeping businesses engaged with consumers in the case of a financial downturn.

Types of IT Management Software

IT management software needs to meet the needs of a variety of different businesses. Fortunately, it's a well served market. Three varieties of software dominate the current landscape.

  • Platform as a Service (PaaS) operates through the internet, eliminating the need to worry about the underlying infrastructure and focusing instead on building the best applications possible. One of the biggest strengths is the collaborative structure that such an open and accessible platform facilitates.

  • Infrastructure as a Service (IaaS) reduces the need for pricey in-house hardware by offering virtualized solutions. These could include IP addresses, bandwidth, network connections, and virtual server space. This is deployed in third party data centers, reducing the need to devote resources for on-site maintenance, and the virtual nature of this platform allows you to easily receive the resources you need. The paid subscription model makes it ideal for scaling services to match a business' growth.

  • Mobile Backend-as-a-Service (mBaaS) is used to synchronize a company's proprietary APIs and cloud storage. The result is an easier way to connect with social media channels and the ability to incorporate push notification and mobile management features into existing software.

Important Features of IT Management Software

While the features you need are going to vary depending on the nature of your business, there are some critical features everyone should look for in their IT management software. These include workplace control, communications management, and the ability to manage software and hardware productivity. Data protection is also a must, as is the capability to manage data storage and archives. A strong platform will always offer consistent data processing, transfer, and storage processes. Also look for an automated approach to data and server management and management of infrastructure security.

Popular Trends in IT Management Software

IT management software is an integral component of most larger businesses, and while that means that shoppers have plenty of options to choose from, it also means that picking a platform that will keep them competitive is crucial. A number of promising trends are worth considering when picking the ideal platform.IT Management Software Features

Cloud services are one of the most important innovations in modern tech, and it's not a trend that shows any sign of fading. Combined with machine learning, a cloud based structure allows for a higher level of automation in IT processes. The obvious impact of automation is that it can reduce staff costs within the IT department significantly, but automated technologies can also boost the speed of service delivery and produce more accurate results with a lower risk of human errors.

This high adoption rate of cloud services is changing how companies do business, and one of the most popular new trends is towards hybrid cloud systems. By combining private and public cloud services, companies can get the best of both worlds. These hybrid models can offer more flexibility and create a more nimble sense of scale, and IT management software developers are rushing to adapt to customer needs.

DevOps is one of the biggest buzzwords around, but it's more than just a fad. That means more and more companies are hiring people proficient in business intelligence software. Machine learning has rapidly facilitated the value of big data, and having the means to properly analyze that data and turn it into an actionable asset will make it one of the most important fronts in the future of IT.

Issues to Consider

As with any form of software, IT management platforms come with their own vulnerabilities. When considering a purchase, it's necessary to consider the downsides and make sure the software you choose is protected against them.

While cloud computing is in many ways a safer method for storing data than local services, that doesn't mean it's immune to vulnerabilities. A data breach can tarnish a company's reputation in irreparable ways, and that means it's critical to choose a provider that's serious about the security of their customers. Making use of a hybrid system that provides you with a private cloud is a tenable solution, but you also have to make sure that your business' hardware and software work correctly in conjunction with the web-based services of your IT platform. While an IT management solution that's not compatible isn't necessarily a bad idea, the process of migrating your existing information to the new cloud can be a costly endeavor. And even if an IT management platform is the right choice for your business, it's beneficial to be prudent with your budget. These solutions can have some costly overhead, and that's not even taking into account the cost of training staff to become accustomed to the new technology.