Best NPS Software

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

SurveyLab is online survey software build for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 40 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.

An Omni-channel Experience Management Platform. Do more than just surveys. Power-up your experience management programs. Deliver an omni-channel experience at all touch points. All data in one place. Customize & share email surveys and get greater open-rates. Customize the subject, body, and share from a custom email address of your choice. White-label your emails and share. Share a scannable QR code for collecting feedback. Generate the code, share it with respondents, and respondents upon scanning can access and take the survey. Generate multiple unique survey links for sharing surveys. You can track these links uniquely and measure survey performance. Use Custom Domain to share surveys in your company’s domain and white-label it. Embed surveys to engage with visitors on your website and customers in your app. Embed the survey as a pop-up card, chatbot for website, or inline embed it. Employ our mobile SDK to quickly create surveys and collect actionable data.

ProProfs is a United States software company that was founded in 2006, and offers a software title called ProProfs Survey Maker. ProProfs Survey Maker offers training via documentation. ProProfs Survey Maker offers a free version and free trial. ProProfs Survey Maker is customer feedback software, and includes features such as custom survey URLs, email marketing, mobile survey, question branching, question library, and supports audio / images / video. With regards to system requirements, ProProfs Survey Maker is available as SaaS software. Costs start at $7.97/month. ProProfs Survey Maker includes business hours support and online support. Some alternative products to ProProfs Survey Maker include SurveySparrow, Guestmeter, and Typeform.

What happens when you combine the best of Customer Experience with the best of Customer Education? Revenue Happens. Retention Happens. Awesome Happens. The Intellum Platform: At the center of our offering is the Intellum platform, which provides all of the tools you need to create, present, manage, track and improve highly-personalized learning experiences for customers, partners and even employees. You can author your own content as quickly as you can write a blog post, and you can create assessments, quizzes and NPS surveys directly inside Intellum. Our unique Open Asset approach allows you to make any file, document, presentation, link or video a trackable, reportable learning activity. Our fully-customizable solution lets you present the right content at the right time to each individual user, with minimal-to-no friction from login or authentication. Utilize engagement tactics like personalization, recommendations, requirements, certifications, mobile access, chat, and more.

Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you deliver training and knowledge directly to your users. No technical expertise needed. The independence and control you need to get things done quickly. Simpo is an easy-to-use tool that sits on top of your software and enables you to create, edit and deliver information in minutes. Push announcements, knowledge, and surveys to users directly inside the software they already use, at the point of need. No more hoping they open emails or retain hours of training. With Simpo, you can reduce the time and money it takes to manually train current and new users by automating the onboarding process and using step-by-step walkthroughs. Simpo lets you run surveys and measure NPS to understand sentiment and gather actionable feedback from users directly from within the software.

Send Net Promoter Score (NPS) surveys to customers and collect feedback with Promoter Ninja for NPS, an NPS email survey platform. Promoter Ninja for NPS enables users to create segmented analysis with just one interaction. Promoter Ninja for NPS enables users to send NPS surveys in multiple languages.

SightMill provides Net Promoter Score (NPS) survey software to help organisations listen to their customers and gather, analyse and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organisations. Take us for a trial run - start gathering feedback now with a free trial.

SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Wootric offers a modern approach to customer feedback management for growth. Our consultative approach helps you develop a rigorous VoC program that will deliver impact fast, and that can expand as your needs evolve. MODERN APPROACH CUSTOMER FEEDBACK Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints. Note: All languages supported. Survey channels include email, web & mobile in-app, in-chat, and SMS. Send data and trigger action in all of your connected systems, like Salesforce, Segment , Intercom and Hubspot. PRIORITIZE ACTION TO IMPROVE CX WITH ADVANCED ANALYTICS AI-driven text & sentiment analytics deliver insight from qualitative responses at scale.Get a holistic view of voice of customer, set alerts and reports for stakeholders.

Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.

Paying customers aren't always happy customers. Our NPS software uses simple one question surveys to show you exactly where your business is headed. Free forever. There's no need to bother your customers with long surveys. Thermostat's NPS surveys are just one question and an optional feedback box. Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize. All the information you need about your customers on one simple screen, with integrated filtering and comparisons. Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System. View your data by custom field, date, and meta information like country. We store your data forever making it easy to watch trends over the years.

Webex Experience Management (formerly CloudCherry) is an astonishing Experience Management platform that is built on the cloud and designed to go mobile, with real-time analytics. The internal application engineering was created to provide users powerful features that help predict and anticipate customer behavior to drive recommendations and profitability. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks: - Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted - Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL - Set up 2-click integrations: Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more - Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference

The most effective way to engage and learn from customers. Capture actionable customer feedback using the Net Promoter System® to proactively reduce churn and drive growth. Our proven, end-to-end solution will guide you through each phase of a best-practice approach to Net Promoter, resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth. Proactively identify and triage customer issues ahead of time. Prevent churn, increase product adoption, reduce the reactive support load and understand how to drive loyalty. Uncover your ideal customer persona to fuel more targeted marketing efforts that produce dramatically better results. Higher conversion rates, more qualified leads and better ROI is just the start. Normalize product feedback and identify key trends in product usage that drive strong customer loyalty. Easily prioritize the product roadmap.

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.

The easiest way to create product walkthroughs. Create interactive product tours in minutes with the most non-technical friendly tool, without coding. Create a smooth experience for your new and existing users. Show how your product works to your new users and guide them to success. Introduce and highlight new features with personalized guides. Engage right segment of your users at the right time and increase conversion. Measure customer satisfaction with NPS surveys to capture important insights. Help your users get instant answers with interactive user manuals.

Lattice has an integrated suite made to track and improve employee performance in real time. The suite is customized to any level in the company hierarchy, permitting managers to track performance and give appraisal to the members of their teams. Lattice also offers peer feedback anytime instead of just annual reviews, set up goals and expectations and check-ins in order to streamline and reduce time spent for feedback and reviews.

Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to customers thereby improving CSAT and NPS.

Keep your customer experience organized in Famepilot. We handle tons of feedback every year for forward-thinking businesses around the world. 85% of customer interactions with your business are now taking place on your Google, Facebook, Twitter, Zomato, Apple, Bing and other location-specific and review pages– but, NOT on your website. Connect with the customers who promote your brand digitally. Famepilot helps automate the customer feedback process to capture your Net Promoter Score®, Sentiments over a period, Testimonials ,Online Reviews and Online Reputation. Famepilot monitors Google, Facebook, Twitter, and 20+ review sites for your business activities. We are increasing this list fast. You can suggest your industry specific site. Reply to all your customers who posted reviews any where online from a single Famepilot platform. Park comments for Employees to respond. Don't leave any customers unanswered.

FanExam is a software company based in Netherlands that was founded in 2014 and offers a software product called FanExam for NPS. Pricing starts at $29.00/month. FanExam for NPS offers training via documentation and live online. FanExam for NPS is customer satisfaction software, and includes features such as analytics and feedback collection. FanExam for NPS offers online support. FanExam for NPS offers a free version and free trial. FanExam for NPS is available as SaaS software. Some alternative products to FanExam for NPS include Webex Experience Management, AskNicely, and Helprace.

YesInsights is a United States software company and offers a software title called YesInsights. YesInsights offers training via documentation, webinars, live online, and in person sessions. YesInsights offers a free trial. YesInsights is customer experience software, and includes features such as analytics, dashboard, feedback management, and survey management. With regards to system requirements, YesInsights is available as SaaS software. Costs start at $20.00/month. YesInsights includes online support and 24/7 live support. Some alternative products to YesInsights include Falcon.io, Webex Experience Management, and AskNicely.

SmartSurvey is a United Kingdom software company that was founded in 2002, and offers a software title called SmartSurvey. SmartSurvey offers training via documentation, webinars, live online, and in person sessions. SmartSurvey offers a free version and free trial. SmartSurvey is survey software, and includes features such as 360 degree feedback, custom survey URLs, data analysis tools, email distribution, embeddable survey, mobile survey, multiple question types, offline response collection, online survey, paper survey, question branching, question library, site intercept survey, skip logic, supports audio / images / video, templates, and email marketing. With regards to system requirements, SmartSurvey is available as SaaS software. Costs start at $25.00/month. SmartSurvey includes online support, business hours support, and 24/7 live support. Some alternative products to SmartSurvey include Startquestion, Novi Survey, and Enalyzer.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

Founded in 2015, LitmusWorld is a software organization based in India that offers a piece of software called LitmusWorld. LitmusWorld offers business hours support. LitmusWorld features training via in person sessions. The LitmusWorld software suite is SaaS, iPhone, iPad, and Android software. LitmusWorld is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, Multi-Channel collection, sentiment analysis, survey management, text analysis, and trend analysis. LitmusWorld offers a free trial. Some competitor software products to LitmusWorld include Qualtrics CustomerXM, Thought Industries, and Zendesk.

Userpilot is a software business formed in 2017 in the United States that publishes a software suite called Userpilot. Userpilot includes training via documentation, webinars, live online, and in person sessions. The Userpilot product is SaaS software. Userpilot offers a free trial. Userpilot includes business hours support. Userpilot is UX software, and includes features such as for websites, usability testing, user journeys, and user research. Product pricing starts at $149.00/month. Alternative competitor software options to Userpilot include Userback, HintEd, and Usersnap.

Our mission is to give the customer a voice so that companies can provide them with a better experience. To be the company that offers the satisfaction survey with the highest volume of responses, using technology and pleasant forms. To be the best satisfaction survey platform for companies, reducing friction in the implementation, eliminating manual processes and facilitating access to the results collected. Commitment to the company, co-workers and customers. Value resources by being simple and without unnecessary luxuries. elf-development of people, especially through education through work, ensuring the organization's survival, growth and perpetuity. Entrepreneurship to generate continuous improvements in product, internal processes and work environment. Focus on results that add value to the organization.

Goodycard is a New Zealand software company that was founded in 2014, and offers a software title called Goody. Goody offers training via webinars, live online, and in person sessions. Goody offers a free trial. Goody is customer loyalty software, and includes features such as CRM, customer activity tracking, loyalty card system, member portal, No-Card loyalty system, and rewards management. With regards to system requirements, Goody is available as SaaS, Android, iPhone, and iPad software. Goody includes online support and business hours support. Some alternative products to Goody include TapMango, RepeatRewards, and SailPlay Loyalty.

Clarabridge is a United States software company that was founded in 2005, and offers a software title called Clarabridge. Clarabridge offers training via documentation, live online, webinars, and in person sessions. Clarabridge is business intelligence software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, knowledge management, Multi-Channel collection, sentiment analysis, survey management, text analysis, and trend analysis. With regards to system requirements, Clarabridge is available as SaaS, iPhone, iPad, and Android software. Clarabridge includes business hours support, 24/7 live support, and online support. Some alternative products to Clarabridge include Cognitive Workbench, PolyAnalyst, and TAS Insight Engine.

Simple, yet powerful NPS solution designed to measure and boost customer happiness. Send customized NPS surveys that mirror your brand identity. Collect invaluable feedback on a daily basis. Survey your customers via in-app, web or email channels. Analyze real-time reports, monitor trends, identify happy customers and at-risk accounts. Utilize live insights and track NPS responses by channels, country, etc. Tag, prioritize product issues, assign to your team and follow-up to resolve the issue. Enrich customer experience, turn detractors into promoters and thank your brand advocates. Create automated workflows to request your satisfied customers to leave you a review on top review platforms, or ask them to join a referral program.

Collect customer feedback and let happy customers spread the word online. With FeedbackLink, you can immediately ask your Net Promoter Score® promoters to share their positive experience online. FeedbackLink lets businesses measure customer experience while getting their happy customers to become online promoters on platforms like Trustpilot, Capterra, Facebook etc.

eNPS is a software company based in the United States and offers a software product called eNPS. eNPS is employee engagement software, and includes features such as pulse surveys. eNPS offers online support. Some alternative products to eNPS include Ving, GreenOrbit, and HighGround.