Audience
Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time.
About TeamSupport
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, computer hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
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Pricing
Integrations
Company Information
Whitepapers
From Discovery to Onboarding and Beyond The Strategic Role of B2B Customer Support Customer Success Story - Jackrabbit Technologies TeamSupport Competitive Comparison Support Transformation - The Guide to Essential Practices and MetricsVideos and Screen Captures
TeamSupport-ChartOfTickets
Product Details
System Requirements
Training
Support
TeamSupport Frequently Asked Questions
TeamSupport Product Features
Complaint Management
Customer Service
Help Desk
Issue Tracking
Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: TeamSupport ensures customers needs are heard and solved immediately.
Again, TeamSupport has a design that is immediate to understand.
The pricing of TeamSupport is attainable and suitable to many users.Cons: However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.
Overall: Communications with our clients is easy because TeamSupport issues an instant support system. Furthermore, TeamSupport increases the product or services awareness to customers.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.
Cons: Never encountered any major or serious problems.
Overall: My support team loved this help desk platform. It offers excellent features to make tickets and support channels effortlessly. We are very happy and will suggest everyone try this solution.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.
Cons: No cons, we are happy with this solution. Great tool.
Overall: My experience has been great with TeamSupport. It's easy to use and provides a great ability to manage help desk solutions. Overall, TeamSupport is a great tool, I highly recommend it.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.
Cons: I liked its omnichannel support system. Great tool.
Overall: TeamSupport is a vital helpdesk solution in my organization. It's an intuitive and feature-rich tool to give its user the best support. The support ticketing was easy to manage and maintain records.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.
Cons: As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.
Overall: Its team collaboration, sharing of folders, complaint management and notifications will be good. Its interface and integrations with third parties for calendar sync & mail sync is very good.
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