Best Automatic Call Distribution (ACD) Software

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

Convoso is the leading innovator of cloud-based omnichannel contact center software. Our call center customers report dramatic increases in contact rates of 30% and more, giving them higher conversions and significantly improved ROI. The Convoso system works best with 10 or more seats, and scales efficiently to over 1000 seats to meet enterprise level requirements. See for yourself with a live demo how Convoso can help to boost the productivity of your call center.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.

XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software. In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities: - IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors; - WebRTC, Windows softphone and Omnichannel unified web GUI for agents. XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.

net2phone Canada is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, net2phone Canada delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms, in-depth call analytics solutions & HD Video Conferencing. Trusted by clients and partners, net2phone Canada prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support & ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with net2phone Canada to provide their end-user customers with a reliable VoIP solution & management platform that can take their communications to the next level. The net2phone Canada Partner Program is open to all MSPs, ITSPs, VARs, & SIs.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

NICE inContact CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE inContact CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE inContact include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.

Founded in 2011, Talkdesk is a software organization based in the United States that offers a piece of software called Talkdesk. Talkdesk features training via documentation, live online, webinars, and in person sessions. The Talkdesk software suite is SaaS software. Talkdesk offers 24/7 live and online support. Talkdesk offers a free trial. Talkdesk is call center software, and includes features such as blended call center, call logging, call recording, escalation management, inbound call center, IVR / voice recognition, manual dialer, outbound call center, queue management, real-time chat, and Reporting/Analytics. Software pricing starts at $45.00/month/user. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall.

Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!

UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe.

The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.�? With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems.

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Hodusoft helps to growing call center teams to resolve customer issue faster, measure and improve call support operations, and deliver excellent customer experience. With corporate-class call center software execution and consumer-like ease of use, HoduCC comfortably accommodates to the expanding needs of sales and support teams and their end-user.

VoiceGuide IVR is a fully featured inbound and outbound interactive voice response (IVR) and automatic call distributor (ACD) created by Katalina Technologies. Highly configurable and easy to deploy, VoiceGuide IVR allows for the creation of rich, omnichannel, and personalized interactive experiences. Available as an on-premise or cloud service, VoiceGuides IVR features a graphical call flow designer that provides an intuitive way for creating and managing callflows, thereby allowing call center executives to easily make process changes. Additional features offered by VoiceGuide IVR include speech recognition, text-to-speech conversion, biometric authentication, and multilingual support.

iNexus by NexInteractive is an innovative cloud contact center. Fast to setup and highly scalable, iNexus offers powerful tools for inbound and oubound contact centers. These include shotgun ACD, call back manager, multi-level voice conferencing, host swap transfer, dynamic scripting, and so much more. iNexus is built on HTML5 and WebRTC standards to deliver greater versatility and amazing audio quality.

Modernize your call center with ChaseData Call Center Software. Robust, affordable and cloud-based, ChaseData Call Center Software offers fast and easy deployment, an intuitive interface, and no-code integrations. The platform offers features for inbound, outbound, and blended contact center management, as well as reporting and analytics tools for measuring agent productivity and satisfaction, campaign metrics, and more.

Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.

Parrot Cloud is a modern and comprehensive cloud call center software solution created by Electronic Voice Services. Scalable and feature-rich, Parrot Cloud includes predictive dialer, automated call distribution (ACD), computer telephony integration (CTI), interactive voice response (IVR), and call center scripting functionalities within a unified platform. With Parrot Cloud's user-friendly and customizable reporting and dashboards, call centers can efficiently track key performance indicators and agent performance in real-time.

VanillaSoft understands better than anyone that - streamlining the lead generation call process, drives more sales. This is why they have created a full-suite cloud-based solution that incorporates everything found in a contact center software and combined it with the tools required by sales teams to route, manage and market prospects. Agents will can use the power of Progressive Dialing or Manually Dial their calls, using the in-app Call Scripting tool and Team Chat function. Meanwhile, team leaders can uptrain callers using tools like Call Recording, Quality & Queue Management, and automated performance reporting.

ReadyMode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, ReadyMode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.

Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.

We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes on demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.

Cloud phone system for remote teams. JustCall is an anytime, anywhere, any device phone system for your sales and support teams. It takes seconds to get phone numbers in 70 countries and start making or receiving calls. Setup your own cloud phone system in minutes. JustCall is the smoothest and fastest solution to manage your phone support. See how companies use JustCall to handle phone calls. Improve agents' sales capabilities and get more conversions. Move past the hassles of manual dialing and logging of data. Increase sales call volumes and productivity by as much as 300%. Deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and many more. Offer a responsive, round the clock support to your clients with SMS Bots and a range of features. Leverage automated integrations across important business tools and apps. Build smooth workflows for sales and support teams with CRM, Helpdesk and various software automation tools.

Connect agents to customers and deliver answers from anywhere in the world. Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible. Follow up with customers and close new business with an outbound dialer and CRM integration that lets you focus on the conversation, not the tools. Connect with your customers across all channels and skip the repetitive questions, we'll keep the conversation and context history nice and tidy. Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls. Voice Intelligence™ helps agents with recommended solutions while simultaneously letting managers monitor sentiment and discover trends the moment they start. Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.

Noda Contact Center is an all-in-one IP solution that caters numerous companies in different industries like Jaguar Landrover, Inter RAO, MTS, and more. Noda Contact Center features and all-in-one solution for inbound ACD, Outbound, Quality management, IVR, Reporting, Agent Scripting, and more. Noda Contact Center can handle a heavy flow of phone calls with a guaranteed fault tolerance of 99.99%.

Implement and maintain personalized IVR with Aspect CXP Pro, a cloud-based interactive voice response platform. Aspect CXP Pro is ideal for large businesses in industries such as manufacturing, government, banking, healthcare, transportation, and retail. Aspect CXP Pro is deployable via on-premise, hybrid, and hosted setups. Aspect CXP Pro provides configurable tools that users can customize to create customer self-service applications. With Aspect CXP Pro, managers and administrators can manage multiple users and clients from a single interface.

The no-hassle VoIP phone service for business. VoIPstudio is an award-winning VoIP phone service that provides your business with everything you need from just US$ 4.99 a month. No contracts, no hassle, no fuss. Our business phone systems are inexpensive, reliable, easy-to-use, offers a full suite of PBX features and is fully integrated for CRMs. VoIPstudio offers businesses of all sizes crystal-clear communication via the internet to other softlines for free, to landlines at reduced rates, as well as chat and audio conferencing for free. Whether you need to reach out to your employees on-the-go or conference a call with attendees from around the world, VoIPstudio is your all-in-one solution. Start with a 30 day free trial and select the call plan that works for you. All our clients get all our features from day one. No upgrades. No premium features. No hassle.

QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

Use Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, voters, and more. Our new streamlined process lets you quickly pick your sender, receiver, and send your message in minutes. Purchase local and toll free numbers from our database to use on advertisements and track the effectiveness of each campaign. Make smarter decisions based on results and get a better understanding of what works for you. Our call tracking service will help you market your business, affordably and effectively. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before.

Twilio Flex, the Programmable Contact Center Undertake a journey to empower your agents while optimizing your customer engagement. It is well-known that all you do to support your agents reflects on your customer's experience. - Simplify agent tasks with relevant content - Speed up contact resolutions - Improve customer satisfaction

RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.

Most companies have contact center needs that must be fulfilled, unfortunately running a call center is a full-time job and a business of its own that can cost thousands of dollars to start and maintain. Luckily the folks at CallTools have built an award-winning all-in-one software, which brings together a collection of features designed to give management and end-user the abilities needed to perform efficiently and effectively. With the ability to go mobile and integrate with popular 3rd-party applications, CallTools can get 5x more calls out using their predictive dialing option, or allow sales reps to prepare their calls with the use of the preview mode. It's also cloud-based, hosted to offer speed and reliability, as well as affordable setup and maintenance costs.

Deliver a better customer experience and improve employee productivity with Aspect Unified IP, a unified, omni-channel customer service platform made for enterprise contact centers. Aspect Unified IP helps contact centers manage customer interactions across multiple channels, including voice, email, chat, SMS, IM and social. The platform also offers multisession contact handling, integration with leading CRM apps, better call routing, simpler deployment, and real-time and historial reporting to drive actionable business intelligence.

Aspect Via is a customer engagement platform that enables organizations to provide exceptional customer service and support. It is a cloud-based call service solutions that includes a wide range of capabilities, including omni-channel, self-service, proactive outreach, service intelligence, agent empowerment, and reporting and analytics. Aspect Via® is a highly scalable and secure cloud contact centre platform with best-of-breed contact management and workforce optimisation applications, designed to give large businesses the flexibility and agility to evolve, expand and continually optimise workforce interactions and all areas of customer engagement as business needs demand, without sacrificing the advanced features and capabilities of an enterprise-class call centre solution. Best of all, our experienced consulting and implementation teams ensure a seamless, successful transition and rollout.

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform.

RingCentral Engage enables companies internationally to manage all their digital customer care channels through one unified platform. Using RingCentral Engage, you can aggregate and distribute customer messages coming from Mobile, Social Media, Messaging apps, Email and many other channels through one unique interface, making it easier and more efficient to manage clients' inquiries. Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.

Call+ Automatic Dialer. Our optimized software makes your life easy. Saves you and your team time. VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, Call Recording Software. Customer Based Digital Solutions for Your Company or Individual All Access. All your work at a single place, Automatic synchronization. Support Desk All queries in real-time. Anytime we are available for you. Data Storage & Privacy. You can access anywhere anytime. End-to-End Encryption. 1-Click App Installation Ready to Use Contact Sync, Quick Notes, Whatsapp Messaging, SMS, Call Details. Call+ is a mobile application software which is used by small business organization. You can make a call easily from everywhere in the world to everyone with custom private numbers. When you call someone then your mobile number will be hidden on the receiver screen on mobile. The Call Plus app is easy to handle just type number or choose from contact list given in Call Plus app

TeleBroad is a software company based in the United States and offers a software product called Telebroad ACD Panel. Telebroad ACD Panel offers training via documentation, live online, and in person sessions. Telebroad ACD Panel is call center software, and includes features such as blended call center, call logging, call recording, campaign management, escalation management, inbound call center, IVR / voice recognition, manual dialer, outbound call center, predictive dialer, Premise-Based call center, progressive dialer, queue manager, virtual call center, Reporting/Analytics, interactive voice response, and real-time chat. Telebroad ACD Panel offers 24/7 live support. Telebroad ACD Panel is available as SaaS and Android software. Some alternative products to Telebroad ACD Panel include Intellicon, PBXMate, and OXON.

Sharpen is a United States software company that was founded in 2007, and offers a software title called Sharpen. Sharpen offers training via documentation, webinars, live online, and in person sessions. Sharpen offers a free trial. Sharpen is call center software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, inbound call center, IVR / voice recognition, live chat, manual dialer, progressive dialer, queue manager, virtual call center, Reporting/Analytics, and real-time chat. With regards to system requirements, Sharpen is available as SaaS software. Costs start at $99.00/month/user. Sharpen includes 24/7 live support. Some alternative products to Sharpen include Castel Detect, InterDialog UCCS, and Intellicon.

Put Noble’s unified contact center platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that today's omnichannel contact centers need most, our outbound and inbound contact center software and solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments. Noble’s agent desktop makes it easy for your agents to access tools and workflows for omnichannel contact handling, increasing efficiency, and productivity. Blended and omnichannel strategies let your customers connect with you the way they prefer, improving customer satisfaction and loyalty. Our award-winning suite omnichannel outbound and inbound contact center software suite can be tailored to meet your unique business needs and help your organization increase productivity, improve efficiency and reduce costs.

Give customers a smart, positive experience every time and you’ll win a lifetime of loyalty. With Avaya Contact Center, we can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven. And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it: in the cloud—public, private, or hybrid—or on your premises.

Vicidial Group is a software company based in the United States that was founded in 2007 and offers a software product called VICIdial. VICIdial offers training via documentation, live online, and in person sessions. VICIdial is call center software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, inbound call center, IVR / voice recognition, manual dialer, outbound call center, predictive dialer, Premise-Based call center, progressive dialer, queue manager, virtual call center, Reporting/Analytics, and real-time chat. VICIdial offers online support, business hours support, and 24/7 live support. VICIdial offers a free version and free trial. VICIdial is available as SaaS and Windows software. Some alternative products to VICIdial include C-Zentrix Contact Center, Noble CC, and iNexus.

CenturionCARES is a software company based in the United States and offers a software product called CenturionCARES. CenturionCARES offers training via live online and in person sessions. CenturionCARES is call center software, and includes features such as call center, call routing, voice customization, and voice mail. CenturionCARES offers business hours support. CenturionCARES is available as SaaS software. Some alternative products to CenturionCARES include RedCloud, Ameyo Engage, and Genesys Cloud.

Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.

Founded in 2004, Connect First is a software organization based in the United States that offers a piece of software called Connect First. Connect First features training via documentation, webinars, live online, and in person sessions. The Connect First software suite is SaaS, Mac, and Windows software. Connect First offers online, business hours, and 24/7 live support. Connect First offers a free trial. Connect First is call center software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, escalation management, inbound call center, IVR / voice recognition, knowledge base, live chat, manual dialer, outbound call center, predictive dialer, Premise-Based call center, progressive dialer, quality management, virtual call center, Reporting/Analytics, real-time chat, and queue management. Some competitor software products to Connect First include Ricochet360, FluentStream, and NICE inContact CXone.

Avaya addresses this growing challenge through the Avaya Aura® Platform, a breakthrough, real time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the Avaya Aura® Platform simultaneously simplifies and creates an evolutionary path from today’s single-purpose, siloed, location-specific communications systems. The net result is an innovative and cost-effective multimedia communications infrastructure that integrates current and emerging investments in voice, video, real time collaboration and more. Avaya developed the Avaya Aura® Platform specifically to address the needs of people-centric collaboration in today’s engaged enterprise. Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.

Simple ACD is a software business that publishes a software suite called SimpleACD. SimpleACD is call center software. Alternative competitor software options to SimpleACD include Dialpad Contact Center, Cisco Webex Contact Center, and Squaretalk.