Best Feedback Management Software

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX

SoGoSurvey is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage SoGoSurvey to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SoGoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SoGoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.

Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.

Document360 is a knowledge base documentation tool specially designed for all SaaS products. It is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). It comes with robust features like uncompromised authoring experience, rich theme, built-in analytics, and enterprise-grade restore, back-up and versioning functionalities. Benefits of Using Document360: - Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles. - Built-in analytics: This feature filters data and provides the report to derive actionable data and insights. - Integrations: Document360 works seamlessly with third-party applications such as Disqus, Intercom, Zendesk, Slack, Olark, Microsoft Teams, Google Analytics, and more. Our prominent customers include Microsoft, Monday.com, Harvard University, Warner Bros, Stackify and more.

Survey Anyplace is a software platform to create your own online assessments questionnaires with auto-generated personalized reports. It helps you turn your expertise into a tool that delivers personalized advice at scale. Discover why companies like Capgemini, Eneco, EDF, and Bare International, and expert advisors, including consultants, coaches, HR professionals, and marketers worldwide use Survey Anyplace to automate the delivery of personalized advice. Whether your goal is to scale your advisory business, generate leads, or simply save time through automation, Survey Anyplace makes it easy. Seeing is believing. Start your 7-day free trial with all functionality enabled to experience how you can automate your advice delivery with Survey Anyplace.

SurveyLab is online survey software build for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 40 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience.

An Omni-channel Experience Management Platform. Do more than just surveys. Power-up your experience management programs. Deliver an omni-channel experience at all touch points. All data in one place. Customize & share email surveys and get greater open-rates. Customize the subject, body, and share from a custom email address of your choice. White-label your emails and share. Share a scannable QR code for collecting feedback. Generate the code, share it with respondents, and respondents upon scanning can access and take the survey. Generate multiple unique survey links for sharing surveys. You can track these links uniquely and measure survey performance. Use Custom Domain to share surveys in your company’s domain and white-label it. Embed surveys to engage with visitors on your website and customers in your app. Embed the survey as a pop-up card, chatbot for website, or inline embed it. Employ our mobile SDK to quickly create surveys and collect actionable data.

Collect customer feedback from multiple channels with Zonka Feedback. Zonka is the most versatile, multi-channel survey app that lets businesses and marketers capture customer feedback, get instant alerts, and gain intelligent insights. Designed for non-technies, Zonka is easy to use and set up.

Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.

ProProfs is a United States software company that was founded in 2006, and offers a software title called ProProfs Survey Maker. ProProfs Survey Maker offers training via documentation. ProProfs Survey Maker offers a free version and free trial. ProProfs Survey Maker is customer feedback software, and includes features such as custom survey URLs, email marketing, mobile survey, question branching, question library, and supports audio / images / video. With regards to system requirements, ProProfs Survey Maker is available as SaaS software. Costs start at $7.97/month. ProProfs Survey Maker includes business hours support and online support. Some alternative products to ProProfs Survey Maker include SurveySparrow, Guestmeter, and Typeform.

Pure Chat is a United States software company that was founded in 2012, and offers a software title called Pure Chat. Pure Chat offers training via documentation. Pure Chat offers a free version and free trial. Pure Chat is live chat software, and includes features such as agent scheduling, offline form, persistent chat, transfers / routing, visitor targeting, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, canned responses, and customizable branding. With regards to system requirements, Pure Chat is available as SaaS, Android, iPhone, and iPad software. Pure Chat includes online support and business hours support. Some alternative products to Pure Chat include Jakweb Live Chat 3, Chataroo, and Watcheezy.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. Innovative forms: Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, and finally push an Action to create engagement. Get more responses: Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion. Empower your data: Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis. A collaborative platform to infuse actions: Assign feedback in your teams, engage your participants, export your data and run

Customer.io is a marketing platform for sending targeted and automated emails, push notifications, and SMS messages to engage and retain an audience. Customer.io is a marketing platform for sending targeted and automated emails, push notifications, and SMS messages to engage and retain an audience. Harnessing real-time behavioral data and advanced segmentation across web and mobile channels, Customer.io empowers marketers to send contextually-relevant communication that creates a great customer experience leading to retention and conversion. Customer.io is transforming marketing for high-growth companies including Ring, Codecademy, Segment and over 1700 others. Founded in 2012, Customer.io is headquartered in Portland, Oregon, with a team in North America, Europe, and Asia.

Chatlio is a software organization based in the United States that offers a piece of software called Chatlio for Slack. Chatlio for Slack offers business hours support. Chatlio for Slack features training via documentation, webinars, and live online. The Chatlio for Slack software suite is SaaS, Mac, Windows, Android, iPhone, and iPad software. Chatlio for Slack is live chat software, and includes features such as canned responses, geo targeting, offline form, proactive chat, third party integration, Transfers/Routing, and website visitor tracking. Software pricing starts at $29.00/month. Some competitor software products to Chatlio for Slack include Mongrov, Vee24, and Surbo.

SightMill provides Net Promoter Score (NPS) survey software to help organisations listen to their customers and gather, analyse and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organisations. Take us for a trial run - start gathering feedback now with a free trial.

Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.

Reviews allow you to see your business through the eyes of future customers. They show where you’re losing local market share, how your business measures against the competition, and what you need to do to create a more authentic connection with your customers. At ReviewTrackers, we’re dedicated to building simple, helpful technology that bridges the gap between the brand and the customer. Our software empowers businesses to understand their customers better, build more trust, and find the insights that move their business forward.

QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, forms, and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. Best of all, our customer support team is available 24X7 to guarantee your project is a success! QuestionPro includes multiple pre-built survey templates and more than 30 question types, which can be used by companies to create questionnaires and personalized surveys. It offers tools to reach respondents through email, integrated pop-ups, and survey posting on social networks including Facebook and Twitter. With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over ten years.

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

Help your employees take action on their personal development with Spidergap. This robust 360 feedback tool features employee-friendly reports, customizable questionnaire, and exceptional customer support. Using Spidergap's best-practice templates, you can easily set up and run your first 360° feedback project in minutes.

zipBoard is a visual review and bug tracking tool that helps teams collaborate better by communicating visually. Features like visual annotation and feedback, bug tracking, Kanban/Spreadsheet, etc; help teams do their best work. Integrations with Slack, Jira, Microsoft Teams, LambdaTest help agile teams to add zipBoard to their workflows seamlessly.

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.

The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.

Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.

Rapidr helps you integrate customer feedback into your product development. Capture, organize and analyze feedback from various sources. Prioritize to see which feedback drives the most business impact. Close the feedback loop by notifying the customers involved, building a Roadmap, or built-in Changelog. Rapidr is a unified customer feedback software that provides you with all the tools necessary to help you listen, analyze and close the feedback loop.

Survio is a modern survey sofware packed with powerful features that help you create beautiful surveys to get the most responses. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security

Kapture CRM is a customer support platform that provides companies the option to transform the way they offer customer service. The best features are the ability to automate support processes and bring together different help desk centres to one point of service. Some of the core features include: • Offer omni-channel support to all customers (call, email, chat and social media) • Keep tabs on tickets on Kapture’s unified dashboard. • Integrate your existing systems with Kapture and work seamlessly with third-party apps as well. Kapture CRM brings with it the ease of handling customer service operations and helps reduce the time taken to give customers the support that they deserve.

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Emojics is an incredibly fast and easy way to engage with your users and learn from them. Allow your users to give you useful feedback in a quick and accessible way with fun reactions. Get more user feedback, effortlessly and faster to analyze your data better. Analyze your users' feelings in real time and see what content or products are liked the most by them. - Get more leads & feedback from your users based on their feelings - Reaction buttons make giving & getting feedback fun for users and easy for companies - Analyze the users’ feelings and see which content or products are more successful among your audience - Get fresh data that will help to improve your content or products & increase your growth

Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.

Instant feedback. Instantly better products. Turn user feedback into actionable product optimizations! Feedback boards with feature voting. Private or Public boards where you can work on user feedback. Share your progress on feedback and show your users what's next! They'll love you! Share your latest launches and updates.

Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.

Gathering, analyzing, and taking action on feedback is a challenge and doing it manually and ad-hoc is an effort each time. Customer feedback flows in through a wide range a customer support channels and then gets lost to the ages as it never gets consolidated into one place. Grabbing feedback from different tools is time consuming. Feedback is structured differently in each platform. Get rid of that ever growing spreadsheet no-one ever reads. Manual tagging is time consuming. Hard to read so no one reads it. Only build what your customers want. Increasing retention by 5% actually increases profits anywhere from 25% to 95%. Pliik integrates with your customer communication tools, then automagically labels, stores and organizes their feedback. Connect with the feedback tools your team loves. Surface the most important topics and share your insights across your team. Stay up to date with your feedback.

Webex Experience Management (formerly CloudCherry) is an astonishing Experience Management platform that is built on the cloud and designed to go mobile, with real-time analytics. The internal application engineering was created to provide users powerful features that help predict and anticipate customer behavior to drive recommendations and profitability. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.

The most effective way to engage and learn from customers. Capture actionable customer feedback using the Net Promoter System® to proactively reduce churn and drive growth. Our proven, end-to-end solution will guide you through each phase of a best-practice approach to Net Promoter, resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth. Proactively identify and triage customer issues ahead of time. Prevent churn, increase product adoption, reduce the reactive support load and understand how to drive loyalty. Uncover your ideal customer persona to fuel more targeted marketing efforts that produce dramatically better results. Higher conversion rates, more qualified leads and better ROI is just the start. Normalize product feedback and identify key trends in product usage that drive strong customer loyalty. Easily prioritize the product roadmap.

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, online scheduling, 2-way texting, automated campaigns, feedback management and site monitoring.

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

Everything you need to build an effective research system. Centralize all your research data, improve collaboration, standardize your research process and share insights easily. Keep your classification system organized. Manage tags, properties and labels easily. Data security and privacy compliance. Trusted by private and public companies all over the world. Analyze your data and build helpful reports. Connect the dots between insights. Find anything in seconds. Hundreds of filters at your fingertips. AI powered search that works. Standardize your research practice by building templates that everybody can use. Empower more people to do better research. Deep integrations that give you real superpowers and access to customer feedback easily and say goodbye to complicated Zapier workflows. Upload files of all sizes and formats with no additional charges. Turn your audio or video recordings into timestamped transcripts. Get instant visibility of who’s engaging with insights.

UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations.

With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

Collect feedback in a central place that your users will love. Easily create and share your roadmap in just a few clicks. Prioritize feedback and communicate your big picture. Nolt works with the tools you already use – such as Jira, Trello, Slack, and more. Stick with the apps that already work for you. You decide whether or not your end-users can vote and contribute to your feedback board without revealing their identity. Reflect your brand and personality by adding your company's logo, using a domain you already own and changing the theme colors. Automatically connect your existing user accounts and know exactly who is contributing to your feedback board. Your feedback board can be public or limited to specific users. Choose the privacy setting that best suits your needs. Build personalized workflows by storing essential data relevant to your unique needs, all in one place. Track anything in Nolt.

One software solution for combining all relevant data and feedback from customers, employees and business. For more than 15 years CYS has been helping companies to improve their customers’ experience and business results. We have set ourselves the audacious goal of developing the best software in the world for collecting, combining and visualizing insights from customers, employees and business data. Automatically collect feedback from customers and employees. Easily create audits, checklists and more... Available on any device. Integrate multiple data sources in one solution and combine and manage data in any way you want. All managed data can be used in Research and Visualization. Create stunning looking insights with customized dashboards and cutting-edge infographics with real time data and available on any device.

Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues

Pendo Feedback (formerly Receptive). Complete demand intelligence for your product. Build what your highest-value customers want most. Capture and prioritize customer feature requests at scale. Get a clear signal about where to optimize your product and user experience for each segment. Quantify revenue opportunities to take the guesswork out of product planning and prioritization. Identify common requests and group feedback by feature, customer type, or user cohort. Share reports to facilitate agreement on priorities and more efficiently allocate developer and designer hours. Align demand to business priorities and resources to demand. Ensure customers know their feedback was heard. Keep them in the loop about which requests were delivered, and which are in-progress or planned.

The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.

eZee Critique is a reputation management software which tracks, maages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get sense of trust.

Keep your customer experience organized in Famepilot. We handle tons of feedback every year for forward-thinking businesses around the world. 85% of customer interactions with your business are now taking place on your Google, Facebook, Twitter, Zomato, Apple, Bing and other location-specific and review pages– but, NOT on your website. Connect with the customers who promote your brand digitally. Famepilot helps automate the customer feedback process to capture your Net Promoter Score®, Sentiments over a period, Testimonials ,Online Reviews and Online Reputation. Famepilot monitors Google, Facebook, Twitter, and 20+ review sites for your business activities. We are increasing this list fast. You can suggest your industry specific site. Reply to all your customers who posted reviews any where online from a single Famepilot platform. Park comments for Employees to respond. Don't leave any customers unanswered.

Collect customer feedback Improve your product. Collect, manage and analyze your customer feedback. You can add Doorbell to your website or app in less than 2 minutes. Tailor all aspects of the feedback form to meet your needs. We are a small team, which allows us to fix issues incredibly quickly, and our customers help shape our roadmap. Doorbell works with 30+ other services and seamlessly fits in your workflow. Receive customer feedback notifications via email or the team chat app of your choice. Work with your team to manage and analyze the feedback you receive.

Explore the treasure trove of customer feedback with one of the best Voice of Customer tools. Tatvam helps you Manage and analyze customer feedback comments from social media, online reviews, surveys, support emails and more in one solution and report on all of your customer feedback in one place with Tatvam, and let your customers tell you what to do to make your customer experiences better.

Wisdom is a software company based in Canada and offers a software product called Wisdom. Pricing starts at $89.00/month. Wisdom offers training via documentation and live online. Wisdom is help desk software, and includes features such as interaction tracking, document storage, network monitoring, service level agreement (SLA) management, Multi-Channel communication, customizable branding, IT asset management, real-time chat, and email integration. Wisdom offers online support and business hours support. Wisdom offers a free version. Wisdom is available as SaaS software. Some alternative products to Wisdom include Helpshift, Vivantio Pro, and iSupport.

Canny is a software company based in the United States that was founded in 2015 and offers a software product called Canny. Pricing starts at $50.00/month. Canny is customer feedback software, and includes features such as feedback collection. Canny offers business hours support and online support. Canny offers a free trial. Canny is available as SaaS software. Some alternative products to Canny include GetFeedback, Simplesat, and GetSatisfaction.

Max Feedback is a software company based in the United States that was founded in 2016 and offers a software product called Max Feedback. Pricing starts at $99.99/month. Max Feedback offers training via live online and in person sessions. Max Feedback is reputation management software, and includes features such as response management, review monitoring, and review generation. Max Feedback offers business hours support. Max Feedback offers a free version. Max Feedback is available as SaaS software. Some alternative products to Max Feedback include eEndorsements.com, WebPunch, and Binary Fountain.

Formilla.com is a software company based in the United States that was founded in 2010 and offers a software product called Formilla.com. Pricing starts at $11.99/month/user. Formilla.com offers training via documentation and live online. Formilla.com is live chat software, and includes features such as agent scheduling, offline form, persistent chat, transfers / routing, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, canned responses, and customizable branding. Formilla.com offers online support and business hours support. Formilla.com offers a free version and free trial. Formilla.com is available as SaaS, Windows, Android, iPhone, and iPad software. Some alternative products to Formilla.com include HappyFox Chat, FocalScope, and ProProfs Chat.

Enalyzer is a Denmark software company that was founded in 2000, and offers a software title called Enalyzer. Enalyzer offers training via webinars, live online, and in person sessions. Enalyzer offers a free version and free trial. Enalyzer is survey software, and includes features such as 360 degree feedback, data analysis tools, email distribution, embeddable survey, mobile survey, multiple question types, offline response collection, online survey, paper survey, phone survey, question branching, question library, site intercept survey, skip logic, supports audio / images / video, templates, and email marketing. With regards to system requirements, Enalyzer is available as SaaS software. Costs start at $31.00/month. Enalyzer includes online support and business hours support. Some alternative products to Enalyzer include Novi Survey, CheckPOS Performance, and Snap Survey Software.

SmartSurvey is a United Kingdom software company that was founded in 2002, and offers a software title called SmartSurvey. SmartSurvey offers training via documentation, webinars, live online, and in person sessions. SmartSurvey offers a free version and free trial. SmartSurvey is survey software, and includes features such as 360 degree feedback, custom survey URLs, data analysis tools, email distribution, embeddable survey, mobile survey, multiple question types, offline response collection, online survey, paper survey, question branching, question library, site intercept survey, skip logic, supports audio / images / video, templates, and email marketing. With regards to system requirements, SmartSurvey is available as SaaS software. Costs start at $25.00/month. SmartSurvey includes online support, business hours support, and 24/7 live support. Some alternative products to SmartSurvey include Novi Survey, Startquestion, and Enalyzer.

Qeryz is a Philippines software company that was founded in 2014, and offers a software title called Qeryz. Qeryz offers training via documentation. Qeryz offers a free version and free trial. Qeryz is survey software, and includes features such as 360 degree feedback, data analysis tools, embeddable survey, mobile survey, online survey, question branching, question library, site intercept survey, skip logic, templates, and email marketing. With regards to system requirements, Qeryz is available as SaaS software. Costs start at $15.00/month/user. Qeryz includes business hours support. Some alternative products to Qeryz include Novi Survey, SmartSurvey, and Startquestion.

Insitez is a Netherlands software company that was founded in 2014, and offers a software title called Informizely. Informizely offers training via documentation and webinars. Informizely offers a free version and free trial. Informizely is customer feedback software, and includes features such as data analysis tools, email marketing, mobile survey, question branching, question library, site intercept survey, skip logic, and supports audio / images / video. With regards to system requirements, Informizely is available as SaaS software. Costs start at $59.00/month. Informizely includes business hours support and online support. Some alternative products to Informizely include GetFeedback, Guestmeter, and Delighted.

CustomerIcare is a Poland software company and offers a software title called CustomerIcare Live Chat. CustomerIcare Live Chat offers training via documentation and live online. CustomerIcare Live Chat offers a free version and free trial. CustomerIcare Live Chat is live chat software, and includes features such as call me option, geo targeting, offline form, persistent chat, transfers / routing, white label branding, third party integration, website visitor tracking, proactive chat, screen sharing, canned responses, and customizable branding. With regards to system requirements, CustomerIcare Live Chat is available as SaaS and Windows software. Costs start at $12.00/month/user. CustomerIcare Live Chat includes online support and business hours support. Some alternative products to CustomerIcare Live Chat include Nice.Chat, Teckst, and Jakweb Live Chat 3.

Vetter is a Taiwan software company that was founded in 2011, and offers a software title called Vetter Online Suggestion Box. Vetter Online Suggestion Box offers training via documentation and live online. Vetter Online Suggestion Box offers a free trial. Vetter Online Suggestion Box is idea management software, and includes features such as activity dashboard, collaboration, creator tracking, and idea ranking. With regards to system requirements, Vetter Online Suggestion Box is available as SaaS software. Costs start at $99.00/month. Vetter Online Suggestion Box includes business hours support and 24/7 live support. Some alternative products to Vetter Online Suggestion Box include edison365ideas, Innolytics, and Induct.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

Tyrocircle is a software business formed in 2017 in the United Kingdom that publishes a software suite called Savah App. The Savah App product is Android, iPhone, and iPad software. Savah App includes online support. Savah App is collaboration software, and includes features such as contact management, project management, and task management. Product pricing starts at $8.00/month. Alternative competitor software options to Savah App include SeaTable, Smartsheet, and Glasscubes.

Sparq is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction. Progressive profiling delivers customer insights that can’t be obtained anywhere else. Sparq offers customers the best source of continuously updated insights about customer preferences, priorities, and buying behaviors, obtained with consent. Each Vision Critical customer is assigned a Customer Success Manager who provides guidance on best practices for recruitment and engagement developed over almost 20 years in the customer insights business.

Founded in 2010, AudienceProject is a software organization based in Denmark that offers a piece of software called UserReport. UserReport offers a free version and free trial. UserReport offers business hours and online support. The UserReport software suite is SaaS software. UserReport is customer feedback software, and includes features such as 360 degree feedback, analytics, complaint monitoring, feedback collection, and survey management. UserReport features training via documentation and webinars. Some competitor software products to UserReport include Delighted, Qualtrics CustomerXM, and Podium.

Measure customer experience at every step of the journey, and link improvements to business outcomes. You want a proven approach to making CX decisions that will have an impact on revenue, brand loyalty, and market share. The ForeSee CX Suite is a complete and integrated CX intelligence platform that helps companies prioritize CX decisions and profit from customer feedback. Consolidate tools. Capture the full voice of customer. Measure the entire journey, with accuracy and efficiency. Know where to focus first and how to fix it. Make CX decisions based on a proven methodology and 250M benchmarks. Enable CX intelligence for everyone in the organization – from analysts to front-line managers and executives. Gain an extension of your insights team. ForeSee’s CX specialists deliver expert strategy and analysis.

Quickly organize and connect customer feedback. Connect Unbird to 9+ sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time.

Lumoa is a software company based in Finland that was founded in 2016 and offers a software product called Lumoa. Lumoa offers training via documentation, live online, and in person sessions. Lumoa is customer experience software, and includes features such as analytics, dashboard, Multi-Channel collection, sentiment analysis, text analysis, and trend analysis. Lumoa offers online support and business hours support. Lumoa offers a free trial. Lumoa is available as SaaS software. Some alternative products to Lumoa include GetFeedback, Ameyo Engage, and Reputology.

Fancy Support is a Australia software company that was founded in 2015, and offers a software title called Fancy Support. Fancy Support offers training via documentation. Fancy Support is customer experience software, and includes features such as customer segmentation, dashboard, and feedback management. With regards to system requirements, Fancy Support is available as SaaS software. Costs start at $25.00/month. Fancy Support includes online support. Some alternative products to Fancy Support include GetFeedback, Bolstra, and Ameyo Engage.

Surveypal is a United States software company that was founded in 2007, and offers a software title called Surveypal. Surveypal offers training via documentation, live online, and in person sessions. Surveypal offers a free trial. Surveypal is customer experience software, and includes features such as custom survey URLs, data analysis tools, email distribution, embeddable survey, kiosk survey, mobile survey, multiple question types, phone survey, question branching, question library, site intercept survey, skip logic, supports audio / images / video, templates, and email marketing. With regards to system requirements, Surveypal is available as SaaS, Android, iPhone, and iPad software. Surveypal includes online support and business hours support. Some alternative products to Surveypal include Tabsurvey, Voxco Online, and SurveyLab.

Founded in 2014, VoiceSifter is a software organization based in the United States that offers a piece of software called VoiceSifter. VoiceSifter offers online and business hours support. VoiceSifter features training via documentation, live online, and in person sessions. The VoiceSifter software suite is SaaS software. VoiceSifter is CRM software, and includes features such as Calendar/Reminder system and mobile access. VoiceSifter offers a free trial. Some competitor software products to VoiceSifter include Smarty, Azurepath, and Logicbox.

Founded in 2013, Thirty Six Labs is a software organization based in India that offers a piece of software called OPINIA Census. OPINIA Census offers online and business hours support. OPINIA Census features training via documentation and in person sessions. The OPINIA Census software suite is SaaS, Android, iPhone, and iPad software. OPINIA Census is survey software, and includes features such as custom survey URLs, data analysis tools, email marketing, mobile survey, offline response collection, question branching, question library, and skip logic. OPINIA Census offers a free version. Some competitor software products to OPINIA Census include Novi Survey, Alchemer, and QuestionPro.

Trusfi technologies is a software business formed in 2018 in India that publishes a software suite called Brandelp.com. Brandelp.com includes training via documentation, webinars, live online, and in person sessions. The Brandelp.com product is SaaS software. Brandelp.com includes business hours support. Brandelp.com is customer experience software, and includes features such as analytics, customer segmentation, dashboard, feedback management, knowledge management, survey management, and trend analysis. Product pricing starts at $10.00/month. Alternative competitor software options to Brandelp.com include Metaphor Engage, Emolytics, and Evaluat.

Prevue HR Systems is a Canada software company and offers a software title called Prevue Assessments. Prevue Assessments offers training via documentation, webinars, live online, and in person sessions. Prevue Assessments is pre-employment testing software, and includes features such as aptitude testing, candidate comparison, candidate management, online testing, personality testing, real time reporting, skill testing, test authoring, workflow management, and pre-made test library. With regards to system requirements, Prevue Assessments is available as SaaS software. Prevue Assessments includes online support and business hours support. Some alternative products to Prevue Assessments include Recrumatic, TestGorilla, and Jointl.

Hashtag Loyalty is a software business formed in 2015 in India that publishes a software suite called Hashtag Loyalty. Hashtag Loyalty includes training via documentation, webinars, and live online. The Hashtag Loyalty product is SaaS, Mac, Windows, Android, iPhone, and iPad software. Hashtag Loyalty includes online and business hours support. Hashtag Loyalty is customer engagement software, and includes features such as analytics, churn management, communication management, feedback collection, and gamification. Alternative competitor software options to Hashtag Loyalty include Airship, White Label Loyalty, and Kangaroo Rewards.

Confirmit is a software organization based in Norway that offers a piece of software called Confirmit. Confirmit features training via documentation. Confirmit offers online support. Confirmit is customer experience software, and includes features such as panel management, Paper-Based, Phone-Based, and survey management. Some competitor software products to Confirmit include CheckMarket, SurveyLab, and SurveyOL.

Create an account in minutes and start collecting feedback with feedback boards. Everything works blazing fast and you get things done in seconds. Upload your logos, change brand color, add some emojis to make Hellonext your own that first your brand. Everything is crafted with you in the center. This is the most exciting part. The part where you share your new feedback board with your customers to start gathering feedback. Explore our integrations directory for prebuilt integrations to popular platforms, plugins, and API. Setup your own feedback boards and use it as your product's suggestion box, bug reporting tool, and so much more. Simple enough to use, powerful enough to manage. Show your customers what you are working on visually. Help your business leads understand why they should go with you. And customize Roadmap to be your sales driving tool.

Enough Pepper is a software company and offers a software title called Survs. Survs is survey software, and includes features such as email marketing. Some alternative products to Survs include LamaPoll, OPINIA Census, and FourEyes.

Reputation.com is a software organization that offers a piece of software called Reputation.com. Reputation.com is reputation management software, and includes features such as review monitoring and review generation. Some competitor software products to Reputation.com include Zonmaster, Review Refer, and Rectangled.