User Research Software

Userback is a visual feedback solution and is the fastest way to collect feedback on your website, web app and creative projects. With Userback it’s easy to collect high-quality feedback directly from your website with video recordings and annotated screenshots. Perfect for website feedback, bug reporting, software testing, visual design feedback, and more. Loved by over 20,000 teams, Userback will help you build better websites and ultimately improve the experience for your customers. Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Trello, and many more.

Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudgesâ„¢. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.

Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.

Netigate is a Sweden software company that was founded in 2005, and offers a software title called Netigate. Netigate offers training via documentation, live online, webinars, and in person sessions. Netigate offers a free trial. Netigate is user research software, and includes features such as custom survey URLs, data analysis tools, email marketing, mobile survey, offline response collection, paper survey, question branching, question library, site intercept survey, skip logic, and supports audio / images / video. With regards to system requirements, Netigate is available as SaaS, Windows, Mac, iPhone, and iPad software. Netigate includes business hours support and online support. Some alternative products to Netigate include Qualaroo, Odoo, and Qualtrics CoreXM.

Founded in 2015, User Interviews is a software organization based in the United States that offers a piece of software called User Interviews. User Interviews offers online support. User Interviews features training via documentation, live online, and webinars. The User Interviews software suite is SaaS software. User Interviews is user research software, and includes features such as for mobile, for websites, prototyping, usability testing, user journeys, and user research. Software pricing starts at $20.00/one-time. User Interviews offers a free version and free trial. Some competitor software products to User Interviews include PlaybookUX, Userlytics, and UserTesting.

See, hear and talk to your customers as they engage with your products, apps and messaging. Make better decisions. Build more customer-centric experiences.

Iterate your design based on usability evaluations and automated recruitment of matching test participants. In-depth interviews with live conversations and note taking to generate detailed Insights remotely. Design your information architecture, menus and navigation flows. Evaluate the menu labels and categories in your product design. Having difficulties finding the right Participants? Save time by recruiting from UXArmy Panel. Gathering insights for product roadmap or evaluating usability? Conduct In-depth interviews on moderated or go unmoderated. Finalizing information architecture or navigation hierarchies? Use card sorting, and tree testing.

Set up your own diary study project in no time and invite your users to participate. Get customer insights, speed up your innovation process, find the perfect fit and deliver increased value to your customers. Contextmapp is an innovative research tool with an app for participants and a state-of-the-art dashboard for researchers. Collect feedback, qualitative insights, photos, videos, quotes and scores. High response rates with different invitation options. No monthly fees, only pay for credits per participating participant. Want to know what your users think & do – right in the moment? Contextmapp allows you to discover what people think and feel about your products, services, locations and brand, in real time. You use a dashboard, they use the Contextmapp app, available in Playstore and Appstore. Customer research has never been easier and more powerful – be a research master, share your insights, boost collaboration in your organization and aim for the best insights.

Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.

CMNTY Platform is a highly intuitive online research platform used by marketers and insights professionals for project-based and continuous insights communities. CMNTY's platform and services include panel recruitment, qual and quant research activities, video focus groups, moderation, AI-powered data analysis and reporting. CMNTY Platform offers a variety of qualitative and quantitative research methods including digital journals, discussion boards, surveys and virtual focus groups combined into a single software platform. CMNTY supports short-term projects and continuous insights communities. Launch your project within a day, and get actionable insights within just a few days or weeks. Get a 360 degree view and continuous in-depth understanding of your target audience. Provide your client or business department with actionable insights that helps them make better informed decisions.

Userbrain shows you what’s working for your product — and what’s not. A simple tool that lets you create a user test in minutes and get results in just a few hours. Whether you’re a UX designer, researcher, or manager, with Userbrain you’re bound to build products people love to use. Watch real people with different personalities, locations, and device types interact with your product in their normal surroundings.

Userlytics is a state of the art user testing platform that allows you to quickly run user experience tests on any digital asset (sites, apps, prototypes, competitor assets, or more) and any device! Userlytics is the only testing platform that records the webcam, audio, and screen of the participants device while also allowing an unlimited number of annotations, highlight reels, users/admins, testers per session and number of concurrent studies. Additionally, Userlytics offers card sorting, tree testing, full audio transcriptions, branching logic, qual/quant metrics, dedicated account managers and a quality assurance team to make sure ever result is a good one. Want to give Userlytics a try? Then create a free test with a free participant in minutes with code ONEFREE and have the results in mere hours.

Userfeel is the user testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Test any site in any language. Our panel consists of more than 130,000 testers speaking 40 languages. You can even have testers provide comments in your language while testing a website that is in a language you don't understand. Test on desktop, mobile, or tablet. Testing with both our app and an external camera allows us to test websites or applications on Android, iPhone, or iPad. Get your results in less than 24 hours. Use our vast network of testers throughout the world. See how real users interact with your website or app early on in your design/decision-making process and anytime you need to get the user's point of view.

Online qualitative research software. Recollective software and services power innovative online research projects and long term communities, enabling over 500 organizations around the world to quickly unlock insights and drive success. Recollective includes a full suite of capabilities. From qual to quant tasks, asynchronous activities to live chat. Your research, your design–simple, customizable and all-inclusive. Choose from a growing number of included tasks types such as image and video markup, card sorting, screen capture and photo/video uploads. Launch studies of any size and duration within hours. Recollective is scalable, reliable and meets modern security standards. Spot trends and identify themes faster. Probe, filter responses, excerpt verbatims, code, report, transcribe and export. Optimized for use on any mobile device without compromise and supports extensive branding customization.

A feedback button for your website. Fix urgent bugs, improve your user experience and surface great customer ideas. All with a simple feedback button you can add to any web page. Screenshot functionality included. Simplify your feedback process with a visual feedback tool that works direct on your website. Hear directly from your users, without endless email chains and overloaded ticketing systems. Users can show you exactly what they think with screenshots as well as text. They can quickly contact you without leaving the page they are on. Get the exact feedback you need with customizable feedback forms. Your customers are usually the first to encounter bugs and UX problems. Make it easy for them to give you direct visual feedback as soon as they spot a problem. Details such as their operating system, browser name and version and any Javascript errors are automatically included, to save you time.

We're four friends working on FeedBaxley to help businesses learn from their customers instead of flying blind. Meet FeedBaxley, start gathering feedback from your users in seconds. Add one line of code and instantly gather useful data. One line of code adds a dynamic form to start gathering valuable user research within your app. Product teams make better decisions with user research. No coding knowledge is needed to edit your surveys to match your brand. View feedback immediately within your Slack workspace. Integrating FeedBaxley is just a matter of clicking a button. Install from the Integrations page after signing up. The first thing you'll want to do after signing up is to create a new widget. One of the coolest things you can configure about your widget is the "display type". By default, it's a link. But you can also choose to display it as a "Tab", which means it'll stick to the side of the page and look like, well, a tab.

Focus groups made easy, the easy, fast and free way to run focus groups. Get your free focus group started today in 15 minutes. Get your focus group started in 15 minutes (or less) by creating it and posting a few questions for participants to answer. Share your secure group link to your social networks, customer lists and website, or add it to the end of any online survey. Participants can respond to you and each other. Run your groups as long as you want - a few hours, days, weeks or even months! FocusGroupIt is an easy, fast and low cost (free) way to gather qualitative feedback online. In order to make the best decisions possible, organizations should be using both quantitative (surveys) and qualitative (focus group) methods. There are many great choices available for capturing quantitative data using do-it-yourself survey platforms like SurveyMonkey, but almost no choices available for gathering qualitative feedback. Hence, FocusGroupIt was born.

Qualitative makes it super easy to invite, schedule, and conduct user research sessions. Self-service to send email invitations to research participants. Calendar events with video conferencing and dial-in are created as you schedule participants. Sending incentives to participants anywhere in the world is as easy as clicking a button. Qualitative is a user research platform that makes it super easy to conduct user interviews. Recruit from your website using our pop-up, email invitations to your users through our self-service emailer, share a screener link yourself, invite previous research participants through our CRM, or have us create a custom pool of user research participants for you. Create your own screener to filter user research participants. Set your recurring availability for user research participants to request interview slots. Qualitative automatically creates interview calendar events with video conferencing and dial-in for you and your research participants.

Test your website with real Australian users. TestMate leverages insights from real Australians to assess your site or application’s usability. We believe that user experience design with actual users in mind is the key to creating great digital products. We can help you uncover potential issues or bugs, improve your website's conversion rates and discover new ideas to improve UX! TestMate has developed a website testing process that provides you with a comprehensive analysis of how Australian customers experience your online services. We are a User Testing agency in Melbourne, rated one of the best website testing company because we use real users when testing websites to ensure you receive top quality analysis and results! Tell us about your project and the questions you need answered, so we can tailor our User Testing service for you, unlike other testing websites and companies! Get perceptive feedback from local users that meet your test website demographic. Watch your videos!

methinks connects you with target customers so that you can ask important questions and learn. Use methinks yourself, or work with us to achieve your research goals, quickly and cost-effectively. methinks is an online research platform allowing product developers, researchers, project managers, and companies the ability to interview and gather valuable insights from real consumers, on-demand. Our platform provides features to video chat, mobile/desktop screen share, video transcription, video bookmarking, note-taking, audience targeting and much more. With methinks you can obtain accurate data and in-depth insights, which dramatically improve R&D efforts, save time, cost, and resources. methinks turns what was an expensive and time-consuming process into one that is five-times cheaper and 10-times faster. Make key decisions based on customer insights gathered in face-to-face video chats. Test and validate new product and marketing ideas quickly, lift revenues and grow faster.

The text-based online focus group module is the most popular part of Collabito. It provides an easy way how to conduct a live chat session with a moderator and respondents. Collabito is a cloud software, you do not need to install anything, you and other participants need only a browser. The moderator leads the discussion with respondents based on the text chat. He writes questions and comments to all participants or send messages to a specific person only. There are many tools to make the online focus group session more engaging and get more insights: a whiteboard for media presentation, moderator’s guide, silent mode and whispering options or drawing on pictures. You can assign one or more moderators to your projects. He can discuss with all other participants, mute or kick out anybody and has some administration privileges. Collabito provides an easy way how to add and administer all respondents in the project.

Validate and improve your website or prototypes using video feedback from your customers. Tell your users what to do by using prompts in the form of text bubbles. No coding skills required! Send a special link to your testers. We’ll detect who they are and record their video feedback so you can play it back in our app. Improve conversion rates, user retention and customer satisfaction by implementing changes based on user feedback. Watch & hear feedback from customers as they use your product. You'll be able to see where they get stuck and hear their thoughts on your product. Get the insights you’re looking for without breaking a sweat. You can guide your customers as they leave feedback using pre-defined prompts in the form of text bubbles. Access any of your videos for a quick replay, skip to the tasks you’re interested in and share the data with your team. It's all about getting the feedback you need to make informed product and marketing decisions.

Next-gen software quality management platform brings together automated and manual testing. Level up your product quality control and boost your QA and development team productivity by setting your TestOps. We appreciate the development and QA teams use numerous processes, frameworks, and tools to enable software delivery. That’s why we came up with Allure TestOps – a quality management platform solution that seamlessly integrates with any of your frameworks and keeps all your testing data transparent and centralised. Allure TestOps links both manual and automated testing empowering your team’s productivity. Reinforce and speed up your CI/CD pipeline and get instant insights into your test coverage. Allow Allure TestOps to update your test documentation based on test run results tracking and analysis and get no more excuses for outdated test cases.