Audience

Sales Teams, Compliance Teams, Customer Service Teams, Call Centers

About Balto

Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software.

1. Live Call Guidance
Balto is the first real-time call guidance software.

Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto.

2. Dashboard Suite
Balto, tracks 100% of your calls.

Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize.

Included with Balto is an easy to use data studio that allows for deeper insights into call strategy.

3. Always Optimizing
Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals.

Pricing

Pricing Details:
Pricing varies due to number of users. Contact us today to learn more about pricing.

Integrations

See Integrations

Ratings/Reviews

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Company Information

Balto
Founded: 2017
United States
baltosoftware.com

Videos and Screen Captures

Product Details

System Requirements

Windows
Mac

Training

Documentation
Live Online
In Person

Support

Business Hours
24/7 Live Support

help_center_black_24dp Balto Frequently Asked Questions

Q: What kinds of users and organization types does Balto work with?
Q: What languages does Balto support in their product?
Q: What kind of support options does Balto offer?
Q: What other applications or services does Balto integrate with?
Q: What type of training does Balto provide?

Balto Product Features

Call Center

Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Outbound Call Center
Reporting/Analytics
Blended Call Center
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Customer Service

Alerts / Escalation
Knowledge Base
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Sales Coaching

Assessments
Call Recording
Gamification
Goal Setting / Tracking
Onboarding
Performance Metrics
Audio / Video Conferencing
Built-In Course Authoring
Learning Plans

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Workforce Management
eLearning
Surveying
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