Conversation Intelligence Software

Allego’s learning and enablement platform elevates performance for sales and other teams by combining learning, content, and collaboration into one app, designed for the flow of work. With Allego, teams onboard faster, confidently deliver the right messaging and collateral, rapidly adopt content and best practices, coach and practice more frequently, and collaborate more effectively with peers and the home office.

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and auto dialer functionality.

Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. 1. Live Call Guidance Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. 2. Dashboard Suite Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. 3. Always Optimizing Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals.

Get notified the moment a lead opens your email, track every interaction automatically, and organize all your activities in one place with HubSpot's sales software. Start for free, and upgrade as you grow. HubSpot's sales tools save time at every stage of the funnel. Queue up a sequence of personalized follow-up emails and reminders that get delivered automatically at the right time. Turn repetitive emails into templates, measure their performance, and share the best ones with your entire team. Get notified the instant prospects open an email, click a link, or open an attachment for timely, relevant follow-up with the hottest leads. Connect with prospects through live chat on your website, and eliminate back and forth emails and missed calls by sending a link that lets leads pick a meeting time that works for both of you. Eliminate manual entry as every lead’s contact info, email opens, and clicks get logged automatically. Automate time-consuming tasks like lead rotation.

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers get to better outcomes.

Record, transcribe. search your meetings & voice conversations. Instantly record meetings across any web-conferencing platform. It's easy to invite Fireflies to your meetings to record and share conversations. Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts while listening to the audio afterwards. Add comments or mark specific parts of calls to quickly collaborate with teammates on important moments from your conversations. Review an hour long call in less than 5 minutes. Search across action items and other important highlights. Integrate with 10+ web-conferencing platforms: Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + more 12+ App Integrations: Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + more

Know exactly what drives your team’s success. From lead to opportunity, cross-sell to renewal, see how 10,000+ companies have reduced risk, unlocked upside and accelerated revenue growth. Automatically sync deal activity and engagement levels so you can truly analyze your sales process. Activity data is the number one indicator of sales outcomes. So we automate, connect and write-the full team’s activities back to your CRM. Discover exactly what activities your sales team has completed, the steps they missed, and how prospects responded, so you can drive more consistent, predictable results. Understanding what your top reps do differently has never been easier. Record, transcribe and analyze every customer call across the entire sales journey. Capture transcripts, keywords, trends, and talk time. Then combine conversation data with full-lifecycle activity capture and robust machine learning, to enrich every element of your business – forecasts, reporting, product roadmaps, and more.

Revenue leaders trust Mindtickle’s Sales Readiness Platform to identify and drive winning rep behaviors. Shorten ramp time with an amazing onboarding experience that enables reps to succeed. Develop personalized skills and capabilities based on each rep’s knowledge and skill gaps. Drive high adoption through engaging field communications, gamification, and mobile experiences. Impact measurable revenue outcomes like rep productivity, time to first deal, and win rates. Set the true north in sales performance through skill benchmarks every rep should work toward. Track skill gaps across the organization and build a culture of accountability. Motivate and engage teams for measurable revenue outcomes. Track and address skill gaps at the team and individual levels through coaching. Create better deal outcomes by reviewing call recordings and helping reps through early deal stages. Partner with enablement to create custom training and content based on each rep’s needs.

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace™ by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more information visit salesloft.com.

Jiminny Sidekick is the scalable solution that plugs into your browser, records meetings and feeds data directly to your CRM, saving your reps 90 minutes each week. Complete visibility into every aspect of meetings. Watch as Jiminny extracts key themes that drive deals forward, track as they progress, interact as they happen and much more. Improve discovery, remove the guesswork and learn faster with Jiminny to gain a competitive edge in conversations. Close deals faster as reps develop based on real customer interactions. Built for sales reps to thrive. Create a culture of winning together with Jiminny. Share winning behaviors and replicate your sales champions. Winning more deals starts with building a better sales team. Get smarter insights into customer conversations that empower your sales reps to grow and win together with Jiminny: the CRM-integrated sales tool that records, transcribes and analyses your team's successes and learnings so that they can collaborate, coach and grow.

Increase the success of your sales teams with Chorus.ai, a conversation intelligence platform. Chorus.ai provides sales teams the ability to capture, summarize, and analyze their customer meetings to identify opportunities and customer interests and improve meeting performance. Chorus.ai also enables easy collaboration and integrates with Salesforce Enterprise and leading online meeting and sales engagement platforms. Capture and share your sales team's best talk tracks to create more quota-crushing "A" players. Unlock hidden insights from customer conversations that close deals.

Brined in 2020, Pickle set out to build a platform that helps companies of any size understand their customer conversations and strengthen their relationships. Pickle transcribes any audio format into text with high fidelity, provides a search database to quickly find any call, then the conversation is analyzed and summarized for easy comprehension. Optimize sales performance and customer experiences with your best conversations. Powered by artificial intelligence, Pickle helps refine your sales process by uncovering blind spots and transforming conversations into actionable insights. We tell you how to duplicate your best reps to create an army of superhuman sales and customer experience pros. To learn more about Pickle, please visit www.pickleai.com

Get powerful visibility into your customer interactions with revenue intelligence. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your best reps do. Transform your team into quota-shattering super sellers. Stop deals from stalling. Keep every deal on a path to close. Solidify next steps every time. Hear the unfiltered voice of your market. Guarantee success when rolling out new initiatives. Clone your most successful sellers. Pull back the curtain on what separates your best reps from the rest, according to data. Turn your average sellers into stars.

The Better Way To Manage Your (Remote) Revenue Team and Process. Your remote teams' conversations have gone digital, creating more data on customer engagement than ever before. Now you can capture and convert that data into consistent execution, with Revenue Process Automationâ„¢. Managing revenue has always been an extremely manual process. Built on anecdotes and spreadsheets, sales teams can't get the coverage they want in deal review, coaching and forecasting, which means real revenue slips through the cracks. With Revenue Process Automation, you can continuously analyze your activity/oppt data against your sales process, to ensure every deal is followed up on appropriately. All natively in the world's leading CRM (Salesforce).

Transform Your Sales Team Into a High-Performing Revenue Engine. ringDNA delivers AI-powered guidance, insights and tools for sellers, managers and revenue leaders. Eliminate busywork and increase engagement with your most qualified buyers. Unlock greatness with in-the-moment guidance based on real-time buyer behavior and best practices learned from billions of sales interactions. Keep your team on the shortest path to revenue with curated performance insights that scale coaching, management and strategic planning. Focus reps on the right accounts, leads, opportunities and just the right messaging. Surface AI-powered recommendations to ensure your team is on the shortest path to revenue. Empower remote teams to maximize productivity. Elevate team performance with AI-powered next best actions. Enable new reps to sell like experts.

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best.

Marchex is a leading conversation intelligence company that enables sales and marketing teams to deliver the buying experiences that today’s customers expect. We deliver AI-driven insights and solutions to help companies find, engage, and nurture their most valuable customers across voice and text-based communication channels. Our award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that win more business.

Get insights, get intelligence, get revenue. Wingman empowers sales teams with conversation intelligence, actionable insights on successful playbooks, and delivers real-time coaching. With Wingman, sales coaching is real-time, actionable, always on and contextual. Get powerful insights into what’s going right and wrong on every sales call, without listening to a single call. Wingman AI analyses every sales call and emails, identifies trends, so you understand the voice of customers at scale. Coach better in less time. You won't miss being in the office to share or receive feedback on the sales calls. Review an hour-long call in less than 10 mins.

The first productivity multiplier for mobile calls that helps you recall details, win deals, and work 10x faster. Productive helps you remember, organize, and utilize details from your calls to take your work to the next level. Set custom recording options for personal, CRM, and new contacts. Log the details of every single call, so your CRM is never out-dated. Don’t feel guilty missing a call, with live real-time voicemail transcriptions. See your personal or CRM notes the moment your phone rings so you can be ready to greet callers with confidence and perfect recall. Your CRM contacts will be connected through Productive, giving you CRM Caller ID, call-logging, automated note-taking, recordings, and more. Be prepared for every call using screen pop, a feature which provides you caller information, notes, and call history for your contacts or CRM. See notes from the history of your last call, to their favorite sports team.

MeetRecord lets you securely save, manage, and search all your video content including video calls so teams collaborate faster and work just gets better. Get more actionable and timely feedback for deals to increase win-rate and grow pipeline. Identify best practices. Reduced onboarding time with actual examples and use-cases. MeetRecord provides a simple, scalable solution to record and analyze all online meetings to create visibility, drive process and behavior changes, and deliver bottom line impact. Quickly identify what top performers do differently so you can replicate winning behaviors across the entire team. Give every part of your organization direct access to your customer's voice to drive data-driven thinking. Easily share insights and questions with product, marketing, and the C-Suite to get to your desired outcomes faster.

Sales activity predicts success. The Gryphon ONE Platform combines: 1) ACCESS FOR REPS: Outbound calling & tracking from any device, connection, or application 2) CONTROL FOR COMPANIES: Real-time rules enforcement for company control and compliance 3) VISIBILITY FOR LEADERS: Performance dashboards for insights into individual and team effectiveness Conduct sales & service calls through the Gryphon platform using any phone, tablet, PC or application. Empower & protect your org with real-time screening & collection of call data automatically. Get unsurpassed, accurate visibility into sales & service rep activity & performance on-demand.

Real-time Intelligence on your important conversations. Extend your communications workflow with easy-to-use APIs. Marsview is an all-in-one platform for real-time conversation intelligence. With Marsview Notes, you can record, transcribe and automatically generate insights from video, voice and text based communications at scale. Learn how developers use Marsview APIs for Conferencing, Customer Care, Remote Learning, Sales Enablement, Gaming and Telehealth to deliver the best end user experience. Record voice calls and video meetings from phone or web app or integrate with Zoom. Get clean, punctuated transcripts with assigned speakers sent to your inbox within minutes. Edit or Download transcript and notes to collaborate and share with others. Marsview is an AI-powered meeting assistant that helps you automatically schedule, record, transcribe and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships.

Meetings and calls are backbone of how you work. But ineffective conversations are holding you back. Transform how you work with Avoma’s Conversation Management platform. Learn topic trends, winning talk-patterns, critical coaching insights, and deal risks. Search for any word, share key moments, and comment to provide feedback. Automate note-taking and data entry to focus on conversations. Learn critical insights from team’s conversations to coach them faster. Collaborate with cross-functional teams for better alignment. Get automatic video recording, high-quality Transcripts, and AI-generated Notes for key topics. Don’t let action items fall through the crack and forget to follow up. �?Search in transcript and playback the recording with time-stamped Notes to remember the details.

Every sales mistake and missed opportunity is now behind closed doors. At a time when every conversation just got more critical. Refract analyzes every call and demo, profiling the revenue defining moments, revealing what leads to successful outcomes for your team today. Profile where revenue is won and lost in every interaction with conversation intelligence. Identify the most valuable conversations and key moments to review, coach, and share. Learn the DNA of your conversations that lead to successful outcomes. Capture actionable insight from every call, meeting and demo. Help your team develop faster through reflection, replicating top-performing peers and delivering ‘conversation triggered’ learning & resources.