Salesforce

Pros: There's a good reason SalesForce is the #1 selling CRM: they do everything the best. Calling, integrations, pipeline management, everything.

Cons: I haven't seen any cons to using this software as of yet.

Overall: You pay for what you get with Salesforce, and they are the top dog. Best CRM on the market hands down.

Pros: Salesforce operates like a social media application and is fully customizable to do whatever you need to be done.

Cons: Personalization can be difficult to set up initially.

Overall: It is a great tool that can be used by various disciplines in one organization. It can also integrate with various other software.

Pros: - The interface can be customized as per user's requirement
- This tool can be used for tagging on all communication platforms e.g Call (Inbound + Outbound), Email, Chat & Social Media.
- This tool has a provision to develop and deploy templates that can be triggered manually or automatically in person and in bulk based on preset parameters.
-This tool provides you with an option of customized reports which can be created as per users perview.

Cons: - As the tool is enriched in features hence you might have to invest some time to adopt for its optimum utilization.

Overall: Great business solution for customer support as provides glance over historic resolutions while assisting the customers and predefined templates delivers uniformity and add to productivity.

You can even schedule emails and SMS. You also set call back reminders which will help your customer support representatives to be prompt and punctual.

Pros: We can monitor all the activity that exists between our sales people and prospects in real time, to determine how effectively our marketing processes are being managed. With SalesForce we can customize the activities that are performed with our customers or we can adapt them to the needs of the organization, we perform a target segmentation with our customers to try to streamline sales processes. The SalesForce algorithm is intuitive and predictive, with continuous use of the program by any operator within four hours, allows the application to adapt to staff and streamline processes and pop-ups.

Cons: When requesting certain basic reports the SalesForce application has some limitations, for example, it is very complicated to generate reports where data from regular customers and potential customers are unified in a single procedure. When you close an SF and want to open it the next day, the program generates an overwhelming amount of tabs that cause the application to partially collapse and you must proceed to close one by one. Sometimes, when applying customer acquisition actions by email, when sending a default message SalesForce generates a very annoying error window that is impossible to decipher the problem since it is ineligible what it says.

Overall: SalesForce has allowed us to make our way with the use of CRM, among the most important functions are the registration of emails, collection of potential customers, in addition to tracking all customer interaction to increase our sales and overall opportunities. Thanks to its e-mail messaging system, we generate a business assistance option via e-mail, when a customer needs advice or assistance in any business or has a problem, we proceed with incident actions. With SalesForce and its functions for capturing and tracking potential customers, we can also audit sales operators to determine how well they are doing their job.

Pros: We use a salesforce CRM to meet various milestones across various customers. Task alerts can be set with ease, extremely streamlined and updates quicker than instant noodles!

Cons: Nothing to add here. Overall a great service and uses the cloud effectively.

Overall: A great cloud based CRM solution to manage customers and their associated tasks. Fully recommend to anyone still fumbling with multiple spreadsheets or ERPs.

Pros: I love that I can have a single system of record to keep all of my data from leads, contacts, different accounts, sales, everything. I use it every day and it keeps me from losing valuable information and drowning in unorganized customer data.

Cons: From what I understand, implementation can be brutal, but I haven’t experienced that first hand.

Overall: Overall, I highly recommend salesforce to any and all organizations. It can help you scale your business and keep your data organized.

Pros: Very user friendly and organized. It's also very easy to navigate and has features that allow you to set reminders for any follow ups or appointments you may set which is very helpful to stay organized.

Cons: Sometimes duplicate tasks will be created if a person that calls doesn't have a profile in the system already which can be a little tedious.

Overall: Overall I would recommend Salesforce to any employer if they want an efficient and organized way for their employees to navigate their information and accounts. It is very easy to learn to use and very effective for keeping consumers information organized and safe.

Pros: The pros are that Salesforce has more data than any other CRM and as such can offer a suite of products and services that no other CRM can achieve.

Cons: This could be long, but I will keep it simple. Salesforce is too cumbersome and too expensive to ever make sense for 80% of organizations and 97%+ for start-ups or mid-sized businesses. You need experts and each user will have to learn on their own or you have to hire more salesforce admins! $$$$

Overall: My experience with them for my current company was terrible. I realized our sub 10k monthly spend did not get as much attention as my previous M+ spend (to be expected), but the level of support was pitiful, so we plan to cancel. NOT start-up friendly. Would not recommend to anyone Fortune 10 to 10 dollars in revenue!

Pros: In Salesforce there is a generally high level of automation quality, thanks to the implementation of self-service tools, so that our own users can feel comfortable exercising their own activities. With Salesforce we can add plug-ins from its own extension store, the results of which are excellent for adding content to reports or sales.

Cons: When it comes to workflows, Salesforce is completely useless: it does not allow us to add them from the cloud even if they are already created, and it does not allow us to manage them using some kind of integration. This is a recurring problem in the services provided by Salesforce, but in the case of Salesforce it is worse as it does not allow us to include our sales data in these workflows.

Overall: Salesforce's design makes it a great platform for working with sales intelligence, since adapting it to other Salesforce services to deal with CRM functions is easy to achieve, and adequate in handling all the issues that may arise during the work. We recommend it for its ease of use in streamlining sales data storage.

Pros: Lead and contact management, account management, dashboards and reporting, integrations and sync, flexibility and customization.

Cons: Can't complain about browser experience, but the mobile app is terrible. Also, the Outlook plugin oftentimes had troubles working and updates never came on time.

Overall: We use Salesforce to capture lead information, store opportunities and existing accounts information. It is used both by sales and professional services teams. We have some custom developed solutions on top as well as a few integrations with other vendors. Overall, a very robust tool for businesses with endless capabilities.

Pros: Salesforce is a fantastic tool for sales teams. I love how customizable it is! If you can afford it, definitely recommend.

Cons: It is pretty expensive, so start-ups may need to look elsewhere for something a little more affordable.

Overall: Overall, I can't recommend Salesforce enough. Great tool for your team and there are so many ways it can be used!

Pros: Salesforce does not make us deal with very difficult communication methods with customers, making contact with them as easy as possible. In this sense, we have noticed that customers feel much more involved in the product sales process than they did before, due to the greater agility in communicating with them.

Cons: Our company's landing pages are not well managed from Salesforce in a way that allows us to acquire more information about the visiting audience, so the processes for converting page visitors to customers can be limited in terms of information. You can't count on mass marketing from Salesforce.

Overall: The most notable feedback on Salesforce from our sales team is that profits have increased tremendously since we started using it to develop our customer management. It is much more convenient to communicate through Salesforce than any other software.

Pros: The peak of our online marketing operations has been possible only by using Salesforce's capabilities to organize customers into interactive lists, whose information we can seamlessly access whenever we need to include it in sales reports, or to better segment it.

Cons: Salesforce does not sync well with email back-office services, so it is impossible to run direct email campaigns involving all the leads we work with, forcing us to communicate with them individually in order to meet our quota.

Overall: Salesforce can become an indispensable option to improve sales, and therefore, profits. Our experience has been satisfactory in being able to get a head start in managing sales data, and personalized communication with customers. This seems to be one of the most efficient online CRM services we have tried to work with.

Pros: Salesforce allows us to easily collaborate with our team to securely share information and effectively connect with our employees. We create custom reports so we can analyze all the information from within our organization. Salesforce provides excellent analytics and reporting capabilities. This is a great tool to increase our overall productivity. We like to use this software for data tracking and I like that it provides accurate reports so we can make better decisions based on the reports obtained. Most organizations use it.

Cons: The navigation interface for simple tasks can get complicated. Online video based training is more available.

Overall: Salesforce is used throughout the organization. It reduces cost of sales, increases customer retention, improves customer service, builds more sustainable relationships, increases employee productivity, is secure and well protected, and is free to use for laptops, smartphones and Mobile access to company data from mobile devices such as tablets, as well as flexibility to increase overall efficiency and quickly meet business needs.

Pros: The security of Salesforce allows us to ensure that there are no problems with the size of business we are running, as the adaptability of the service allows us to focus on both large and small businesses. The price of the bae version, at $25, is extremely affordable as opposed to many current CRMs.

Cons: If we need to include contact information in external records involving funnels, this cannot be achieved through Salesforce. The platform does not get very deep into the area of mass advertising, not even through emails, which leads to not being able to do marketing from it

Overall: As a service for reviewing customer databases, and communicating with them directly from them, Salesforce has everything you need to emerge as one of the easiest to use. By using the essentials plan we were able to support up to 5 people within our work session, and everyone can include their own customer data.

Pros: One of the qualities of Salesforce is the organization of records of all kinds, we can have everything well organized and at the time of generating a report we do not have any loss of time. At the same time, it allows us to keep all kinds of notes organized and allows us to keep track of tasks. The scheduling of hearings is excellent.

Cons: To be able to manipulate documents we had to integrate certain tools, otherwise it did not allow us to do anything. We need to somehow also integrate Five9 for documentation purposes, but they don't have that integration added either. You have to update the real-time update of tables, if you make a change you have to wait at least two minutes for it to appear.

Overall: We recommend Salesforce as a use for organization and management of notes and files, which has been great for those uses. The dashboard has made it easy for us to know everything about our reports in great detail. We were able to create a tracking pattern for the issues so we can follow the cases from start to finish without any hassle. We have all the records organized so we know which department they belong to.

Pros: Among the facilities that Salesforce provides is a contact manager to which you can import documents with contact databases in different formats. Integrating Salesforce with automated marketing services is good for more powerful campaigns.

Cons: In view of how much it has improved our customer management through the web, we would like to invite everyone to start using Salesforce for work. There are no negative comments on Salesforce within this review, as it has proven to be a good quality software.

Overall: Salesforce meets all the requirements in the self-service area, and its intelligence is intuitive enough so that no problems occur when managing sales, especially if customers are in charge of coordinating the process themselves. We recommend working with Salesforce, as it is the best for keeping the entire sales team properly coordinated and all performance reports or job tracking in perfect order. Salesforce CRM is the best way to work in sales.

Pros: Salesforce CRM has allowed us to manage the relationship with our customers through the Internet or the cloud in such a way that we record all the information efficiently thus fulfilling all their needs, as it allows us to have a report and a follow-up perfectly improving the sales processes within the company.

Cons: The cost of the platform is considered relatively high which can be somewhat distressing for small businesses, they should consider the price or have a simpler version, but in turn free, we have had problems with customer service because it is difficult for us to contact them.

Overall: Salesforce CRM annexes all aspects of our customers, from phone calls, emails, meetings and social media. It allows us to manage the different levels of interest from our customers, scheduling meetings and distribution of new leads. Salesforce CRM is customizable, it manages sales teams, which helped us improve productivity and reduce internal costs, when our company started using this tool to create a sales workflow, it gave us an accurate sales forecast. Salesforce CRM also provided us with tools to facilitate and manage email campaigns that generated sales results at the lowest possible cost.

Pros: We have been able to implement in our sales department the management of mapping and customer profiles, which has allowed us to maintain an organized way all the reports generated with each one of them. Salesforce has one of the best CRM designs on the market and has a wide range of design customization that we can easily adapt to what our buffet accommodates. By this we only mean that it has a basic simplicity according to the user interface that we show both in our sales department and to each customer in general.

Cons: With the next updates we would like you to implement a mass emailing as it is too tedious and cumbersome to be sending each client the progress of their case. Sometimes we generate an automatic response that we can easily forward to more than 15 or 20 clients, but in this case we can only do it individually. Although we can see it as a great feature the fact that Salesforce has too many features and options could overwhelm us in a simple way and not know what kind of option to use in each report.

Overall: Salesforce is an excellent CRM for use by any company in the market whether large or small. You don't need to be very knowledgeable to use it, even though it has quite a few features it can be overwhelming Salesforce can be used by anyone considering using it. It helps us in an easy way to plan the exploration and visits of each client which makes the information arrive quickly, reliably and concisely. We were able to address at the beginning the management of user support through the control of your account to be able to provide help in each case comma optimizing each task and each objective in order to develop the client's project. We were also able to manage a call order with this software, we were able to track each visit of each representative call rate and a variety of indicators needed for each one.

Pros: Was able to connect to just about anything! Able to connect to our contact center to complete a lot of automation.

Cons: There really isn't any cons with Salesforce, its the top of its breed. It can do pretty much everything plus more.

Overall: Overall my experience with Salesforce has been amazing! I enjoy working on the platform every day and getting to help my co-workers make their lives easier with it as well.