Audience
NICE InContact is suitable for both small businesses and large enterprises and across a variety of vertical markets.
About NICE inContact CXone
NICE inContact CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE inContact CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE inContact include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.
Integrations
Company Information
Videos and Screen Captures
Other Useful Business Software
Product Details
System Requirements
Training
Support
NICE inContact CXone Frequently Asked Questions
NICE inContact CXone Product Features
Auto Dialer
Call Center
Call Recording
Customer Service
Help Desk
IVR
Predictive Dialer
Telephony
Workforce Management
Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Reporting has been very easy to use and always accurate. The reports also offer really nice graphical interfaces to make it easy for the user. The dashboards are really easy to configure.
Cons: The auto reports it generates are really not so easy to digest. I think the auto-generated reports can use some work to look like their other data charts. Spreadsheets are boring and some color and graphs will add some excitement.
Overall: Overall, Nice is a great product but can be expensive for most companies. I would recommend this platform to the enterprise level.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: NICE inContact helps in optimising workforce, routing, automation and analytics. Very fast responder and act smarter. Scalable and Secure tool. Our team performance has been improved. Easily integrate with CRM. Distribute calls automatically.
Cons: Very easy to use and navigate. No cons till now found.
Overall: Very much reliable, secure, flexible and affordable software. Easy to setup. AI based software. Customer support teams are very responsive. Good software for small company. Increases productivity. Very easy to understand and use. User friendly interface.
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