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Audience

Business Owners

About Podium

Centralize all business reviews from across different platforms with Podium, an online review solution. Podium allows users to see their reviews and gain more customer feedback for quick and better-informed decisions. Podium can be accessed through its free iOS and Android app for sending review invitations, check analytics, and manage existing reviews.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 9 User Reviews

Overall 4.6 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Company Information

Podium
Founded: 2016
United States
www.podium.com/

Videos and Screen Captures

Product Details

System Requirements

SaaS
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars

Support

Business Hours
24/7 Live Support
Online

help_center_black_24dp Podium Frequently Asked Questions

Q: What kinds of users and organization types does Podium work with?
Q: What languages does Podium support in their product?
Q: What kind of support options does Podium offer?
Q: What other applications or services does Podium integrate with?
Q: Does Podium have a mobile app?
Q: What type of training does Podium provide?
Q: Does Podium offer a free trial?
Q: What pricing for support is available for Podium?
Q: What pricing for training is available for Podium?

Podium Product Features

Brand Management

Change Management
Approval Process Control
Asset Management
Artwork Management
Fulfillment Distribution
Project Management

Customer Communications Management

Chat / Messaging
Content Management
Multi-Channel Communications
On-Demand Communications
Batch Communications
Email Distribution
Interactive Content
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Segmentation
Knowledge Management

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Call Reporting

Customer Service

Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management

Lead Generation

Contact Import/Export
Visitor Identification
Pipeline Management
Contact Discovery
Lead Nurturing
Prospecting Tools
Lead Segmentation
Lead Capture
Lead Scoring
Lead Database Integration

Live Chat

Canned Responses
Customizable Branding
Offline Form
Website Visitor Tracking
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing

Local Marketing

Advertising Management
Feedback Management
Review Management
CRM
Email Marketing
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
SEO Management
Social Media Management
Store Locator
Website Management

Payment Processing

Online Payments
Signature Capture
Debit Card Support
POS Transactions
ACH Check Transactions
Gift Card Management
Recurring Billing
Receipt Printing
Mobile Payments
Bitcoin Compatible

Reputation Management

Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Monitoring
Campaign Management
Gamification
Social Media Metrics

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
  • Michael M.
    Software Development
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Instant communication with unique features"

    Posted 2021-07-02

    Pros: Podium has an excellent interface; it has a high quality in sending files, I can send images or audios without losing quality. Besides that, I use it to create more effective communication and with guaranteed security conditions. Podium cloud is incredible for storing information.

    Cons: I'm not too fond of that without running the application, the messages don't arrive, I have to open the application, and it starts to connect to receive the Podium.

    Overall: In the company, we use it to create communication groups and send large files right there. Other platforms do not have the same capacity and quality of sending files or documents. It is highly reliable and keeps the group together, essential for any person who wants a potent communication tool. It has a great scope of social interaction that is reflected in the quality of sending emoticons and files. It works very well, and you will like it to the fullest.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Senior account executive
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very superior product"

    Posted 2020-11-05

    Pros: This is by far the best review gathering platform for Google around. I think they are actually backed by Google.

    Cons: They are the most expensive option for managing reviews by far.

    Overall: Podium is good at helping get reviews but the overall cost will cost an arm and a leg for a monthly cost.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Finance Intern
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very influential application for softwares!"

    Posted 2020-08-20

    Pros: To get all your reviews from different platforms makes it easier and saves time in the process.
    A very user friendly app which is easy to set up.

    Cons: I cant really think of any cons for such an amazing and insightful software.

    Overall: To get all your reviews from different platforms makes it easier than checking on and logging on to different websites for reviews on your application. I would definitely recommend this to friends who care about opinions and reviews of their software from different platforms.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Messaging Software"

    Posted 2020-08-17

    Pros: It makes interactions easy. Using only one platform we can reply to each and every messages. Google, Facebook, Instagram we can easily connect with our customer on any platform using this software. Responses very quickly. Simple and easy to use. Also we can check the history of any customers interaction.

    Cons: No dislikes. Clean, simple and easy to use features.

    Overall: Real time based application. Using desktop or mobile application we can chat with our customer anytime from anywhere. Easy to navigate. Some of its main features are we can attach videos and photos, customisable templates, add reminders and many more. Easily manageable app. Very intuitive and user friendly.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Software Developer
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A great Business Review Platform"

    Posted 2020-06-25

    Pros: Easy to use for both admins & users
    Efficient Review tracking
    Great dashboard for comprehensive view
    Integration with many platforms like Google, Facebook
    Automated Review invites feature
    Responsive customer service

    Cons: Needs more integrations with CRM & automation tools.

    Overall: Podium is a great review platform for identifying quality of a business. It is easy to setup for admins and easy to give reviews by customers and is loaded with features- making it a simple yet powerful tool.

    Read More...
    Review Source: SourceForge
  • Sanjit M.
    IT manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It grows your business"

    Posted 2020-05-29

    Pros: The interface for both the administrator and customer is very simple and attractive. I can easily send someone a review invite in within few seconds that goes directly to the customer's phone. It's very effective and quick.

    Cons: I have had no bad experiences with Podium so far. It's wonderful.

    Overall: The app helps me to keep us in touch with how my customers are feeling about my service, identify problems as soon as they happen and ultimately helps us to gain some search engine optimization by having more qualified, relevant and recent reviews.

    Read More...
    Review Source: SourceForge
  • Punit R.
    Software engineer
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Podium make your business recognized"

    Edited 2020-08-19

    Pros: Clients can leave Google locals and Facebook review with some clicks. Which makes your business get recognized.
    Attractive and clean overall user interface.
    Easy to respond on negative feedback.

    Cons: Delay in publishing reviews.
    Mobile app have limited functionality.

    Overall: It's a well managed customer interaction platform which give the ability for sending text messages to help business and customer relationship. It helps your marketing to boost and allows to reach into different people.

    Read More...
    Review Source: SourceForge
  • Brandon P.
    Marketing Coordinator
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great software!"

    Posted 2020-04-28

    Pros: We've used this with a lot of our clients and it's a great way to send out sms reviews on the go and live chat on your website.

    Cons: It is a bit pricy but it does a great job at things.

    Overall: Overall it's great and as long as it fits in your budget it's totally worth going with Podium for reviews.

    Read More...
    Review Source: SourceForge
  • Chet N.
    Owner
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great software, however it's expensive."

    Edited 2020-04-13

    Pros: Easy to use and very simplistic. Encompasses everything you'd need to set up reviews to gather from customers.

    Cons: It's a very costly platform to use for what it does.

    Overall: Overall it's a good platform and can't go wrong. It's easy to use which if you can afford it, it's worth it.

    Read More...
    Review Source: SourceForge