WooCommerce 4+

Looking at some of the negative reviews I see certain people are opposed to using Jetpack to connect with their Wordpress website. I personally don’t understand the issue.

This application is great. We just completely revamped our e-commerce website and having a tool like this is extremely helpful. Our staff now can receive direct store notifications in real time. No more overflowing email inboxes and going back and fourth to our computers to fulfill/update orders.

When a new order comes in, all the needed info comes right to our smartphones. We can then verify payment (completed transactions appear in order notes), update the order status, and send customers an additional note with their parcel tracking number. This is all done without leaving the app.

If you’re a small store this application may not be necessary for you to operate successfully, but it would still be a nice tool in your pocket. Works as intended. I have no complaints and would recommend to anyone using woocommerce.

Thanks for using the app and leaving a wonderful feedback!

UPDATE: Automattic support was very responsive and worked with me to track down the problem. It turned out that a plugin on my site (WP-Lister Pro) was causing a problem that affected listing orders in all API applications. So the problem wasn’t with this WooCommerce app at all. With the information given to me by the Automattic support team, the WP-Lister developer (who is also excellent) was able to correct the problem so the WoCommerce App is now working.

This app now does what I wanted it for. I can easily check on new orders when I’m away from my office. I can also see the stats of my store, such as currently best selling items.

I look forward to seeing this app develop. I hope Automattic will specifically think about how store owners might use a mobile app vs. a laptop/computer. For example, a mobile point-of-sale option would be awesome. An easy way to do stock count would also be very welcome.

————Original Review———

I’ve had problems with this app since I installed it. Even after working with support to reinstall JetPack and to test for plugin conflicts the order lists won’t load. It does look like the developers are adding functionality to the app, but the basics aren’t inp,ace yet.

Glad to hear you had a good experience with our awesome support staff and that WP-Lister Pro's developers heard your needs and got that fixed quickly. Thanks for the additional feedback, we'll keep that in mind! You can formally submit ideas for consideration here: https://ideas.woocommerce.com/forums/133476-woocommerce?category_id=84283

So Woo is still the dominant e-commerce software for WordPress yet this is literally the only app offering to work in tandem with the plugin. — something i might add, is vital in this day and age for keeping up with orders on the go and just in general, since working from your phone helps expedite productivity.

Anyhow, Jetpack is terrible and should stay “optional” in order to utilize the app, yet Woo is now requiring Jetpack to be installed in order to use the app? Expect this app to die before it gets on its feet. No clue how the team behind this app came to the realization that that was a wise idea.

In addition, the app is greatly lacking any real useful features beyond a simple notification of an order. This app should be fully featured and allow fine tooth control including an overview of each order placed in your store. What else is the purpose of even bringing an app like this to market otherwise? I don’t get it.

The fact that the app is 100% necessary yet disappoints in generally all areas has essentially forced me to reassess my e-commerce platform and utilize big cartel instead. Even Big Cartels extremely minimal feature set puts this app to shame.

Love woo for its customization abilities but when there is no modern tools to accompany the software then what’s the point?

✌🏻 out Woo.

Hi there! Thanks for taking the time to leave feedback.

Jetpack is required because there are limitations in either XML-RPC and the core WordPress API which Jetpack API allows us to work around easily, and some features that can only be provided by a plugin. Please refer to our FAQ page for more details: https://docs.woocommerce.com/document/woocommerce-ios/#section-17.

Our team is continuing to work on additional features for the app. We invite you to add any feature requests to our ideas board at http://ideas.woocommerce.com/forums/133476-woocommerce?category_id=84283