Support » Plugin: Seriously Simple Podcasting » Rumors of Support Are Greatly Exaggerated

Rumors of Support Are Greatly Exaggerated

  • blindmonkey

    (@blindmonkey)


    2 days, 19 hours ago

    For over a week now, Seriously Simple Podcasting’s stopped sending new episodes to services, and the RSS feeds have stopped working altogether.

    Across 2 support channels, I’ve been ignored on one, and deflected on another.

    If your show matters to you, I recommend looking elsewhere.

Viewing 1 replies (of 1 total)
  • Plugin Author Craig Hewitt

    (@podcastmotor)

    1 day, 22 hours ago

    Hi @blindmonkey I’m sorry to hear that our team’s response to your needs didn’t meet your expectations. We take customer support extremely seriously, and to know that we’ve fallen short in that department is not great news to hear. We have taken a close look at this internally and have identified several ways that we can improve here going forward.

    Specific to the issue you were experiencing we did release an updated version of the plugin today that ought to resolve the issue you saw. Can you confirm that is the case?

    If we can do anything else to help please let us know.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.

Views