The service was a complete waste of money. The “custom” bathroom design consisted of him drawing a couple of rectangles on an 8 ½ x 11 sheet of paper with the dimensions of my bathtub, toilet and vanity. It was a complete joke and useless. There was no “design” involved. He did not ask me for any of my input or ideas about what I wanted and was impatient and cranky. Don’t know if he was having a bad day or if he is always that way. The “service” was basically just me paying him to get a quote for the job. I didn’t even get a copy of the drawing; when I told him I thought his “desgn” service was a misrepresentation and not worth the $200 he listed as the value, he got angry, grabbed his “drawing” and left. I asked him what I was paying for and his response was “for me to drive all the way down here.” (I noticed that in his most recent ad, he is now valuing the service at $99. In my opinion, it is worth nothing. ) He didn’t do anything differently than other contractors I received estimates from, only their input was free and they listened to what I wanted. He said they did a lot of custom bathrooms, but had no interest in listening to what I wanted. Just showed me some low end vanities that he could get a discount for and a cheap toilet and bathtub. Recommended a vinyl-type flooring. None of that was what I wanted. When I said that wasn’t what I wanted, he said something along the lines that “I could spend more for something crummy from Home Depot” in a tone that indicated I would be an idiot if I did that. I have just finished my bathroom remodel with another contractor. It is completely custom, has beautiful Italian tile and many custom touches. The contractor and I designed it together, it is gorgeous and it cost only a little more than the low-end bathroom he quoted me on.