uLawPractice

Pros: ULAW practice management is an excellent for professionalism, bookkeeping and being compliant to LSO. ULAW offers great support individually or through their many YouTube videos. ULAW also offers Friday afternoon support as well which can count for CPD hours.
The price of the practice management is affordable.

Cons: At the beginning, I had a learning curve to use ULAW, but I was given a lot of support from ULAW to learn the practice management system quickly.

Overall: ULAW has great, efficient support with someone either emailing you with an YouTube video or someone calling you for support if you are still not understanding. ULAW is compliant with the Law Society and makes it easy to undergo an audit from the Law Society as well. ULAW even offers practice audits which is a confidence builder that you are on the right track.

Pros: The support team is very helpful and efficient. The monthly fee is more affordable than most of the other similar software. The "ULaw Answers" function is very helpful, and makes it easy to learn to use various functions of the software, and find answer to most of the software related questions.

Cons: The design, and some functions can be improved. The invoice ends up as a long document in multiple pages, while it could be using less space and still show the items in a detailed and clearer way. I have tried the different available invoice formats, and I believe there is room for improvement. (This might be just a matter of taste. When I compare it with the look of the invoices created by other legal software, I usually prefer others.)

Overall: My overall experience has been great so far.

Pros: User friendly. Excellent features. Cloud based. Very helpful staff. It has everything I need and more.

Cons: None. It took me no time to get up to speed on the different feature.

Overall: I have used this program for more than 2 years. I have no hesitation recommending this to any legal practitioner.

Pros: That is it is a complete package of accounting and matter managing.
That it is user friendly. quick and easy to set up.

Cons: Not easy to erase accounts that you make in error.
Practice account is large and takes a long time to load.

Overall: Used it right from the beginning which i think is a bonus no matter what software you use. Pick this software when you start your business and set it up right from the start and you will not be disappointed.
Service and support are also right there and helpful.

Pros: Comprehensive software. Manages practice with ease from A to Z. The customer service is fast and bang on every time. I've even submitted questions late at night and received responses.

Cons: No ability to design your own invoices, letters, etc. Everything goes through the software developers

Overall: Very very happy. 3+ years in and wouldn't be able to manage without it. Compliance is very easy with uLaw.

Pros: Dams and Gayathri are awesome and always helpful even though I call a lot sometimes. Technical support is almost instant.

Cons: Sometimes some parts of the program are confusing.

Overall: The program is easy to use and navigate. With a lot of tutorials and videos you can easily learn how to navigate through the application.

Pros: The customer service is top-notch and the staff are very responsive to any issues. The program is simple to use and navigate. It saves me so much time by simplifying processes such as billing and accounting. I am able to easily track and manage client case files. The company releases simple videos to show me how to navigate features I may not understand, and they always answer right away when I have a question, either by phone or email.

Cons: Any issues I had with the program were resolved right away with an email or phone call.

Overall: I am very happy with uLaw and Superfluid Software. The program adds tremendous value to my legal services business and they have already contemplated almost all of my needs. It is great to be able to have everything I need to run my practice in one single program, so that I don't have to navigate a tremendous amount of software to get things done. The staff are excellent and great to deal with.

Pros: Whenever we have an issue I get an immediate response back and solution to fix the problem. The support service is excellent.

Cons: When a file gets too large it takes a very long time to load and save dockets. We have started to close very large files and open up new ones which is a bit of a pain. Also, there is only room for 5 lawyers and when we had one lawyer leave we had to open up some new files because we could not replace the old lawyer with the new lawyer

Overall: Overall this program works extremely well for small firms and I am very happy with it. The program runs extremely well except for the minor issues with large files as noted above, but even with those issues it works great - it can just be slow at times. It is extremely user friendly as well and was not hard to learn how to use at all.

Pros: - Software is intuitive
- Customer support is high quality, with near instant service
- Low cost
- Cloud based, can use with Mac

Cons: - It's not the mainstream software, which makes it slightly more difficult to find a bookkeeper, or the bookkeeper has to learn the software.

Overall: I have used this service for 5 years now. The software is great and the customer support cannot be beat.

Pros: Excellent support, fairly easy to navigate right from start, ongoing upgrades to system, full practice management system with build in Legal accounting for both Trust and General accounts, integrations with payment platforms. Just all round awesome. As a bonus, it's far less expensive than most, yet has more functionality.

Cons: Not really a "con" just a "wish" that it could be used in conjunction with our Nextcloud server, as opposed to dealing with Google, drop box or one drive.

Overall: Excellent all around. The after sales service and support are second to none. Very quick to respond, and hundreds of video tutorials.