Subscriptions

Visitors will first subscribe by typing in their email address. Afterwards, they’ll receive a confirmation email that looks like something like this:

Once they click the “Confirm Follow” button, they’ll receive a notification of every future post by email. Each email will have a link at the bottom to unsubscribe, so they won’t need to ask you to opt out. Also, if they ignore the confirmation email, they won’t receive anything from your site.

If you wish, you can customize the contents of this confirmation email by going to Settings → Reading in your dashboard.

A subscription email will be sent to subscribers each time a new post is added. It will include your author name, author photo, and site logo (if configured). It will look roughly like this:

At the bottom of each email, there is a link back to the full post on your site and also a link for the reader to unsubscribe.

• In order to only have a short excerpt show in the subscriber emails go to Settings → Reading in your dashboard, and locate the option for “For each article in a feed, show” and make sure that’s set to Summary:
• With the “Full text” option enabled, your followers will get the full content of your posts.

Note: The steps above will also adjust your site’s RSS feed.

If you prefer, you can split the content of each one of your blog posts into two parts thanks to the More tag. Everything that is above the More tag will appear on your home page and in the subscription emails, followed by a link inviting users to click to continue reading. Everything that is below that tag will only appear on the post’s page.

When you publish a new post, the subscription email includes a “by [author]” section below the post title. This uses the public display name settings from your site, which defaults to your username if you haven’t entered your real name. To change this, go to Users → My Profile and enter a first and last name, then you can change the Display name publicly as setting, to display a variation of your name instead of your username.

If you don’t want to use Subscriptions, you can follow the instructions here to disable it.

Sure! Here’s how to find them:

1. Go to your Dashboard.
2. Click on Jetpack → Settings → Discussion.
3. Scroll down to the “Subscriptions” section.
4. Click on the link to “View your email followers.”

If you’ve connected your site to any social networks using Jetpack’s Publicize feature, we add your followers from those into your subscriber count. This is because, when you publish a new post, your social media followers will see an update about the new content, just like your email followers will.

The Email Followers tab currently only shows email subscribers who do not have a WordPress.com account. Your followers should still be receiving your email updates if they are shown in the main Followers list:

http://wordpress.com/people/followers

If you’ve moved from WordPress.com to your very own Jetpack-powered site and want to transfer your WordPress.com followers and email subscribers, please use our transfer tool.

Due to consent related policies involved, it’s not possible to import a list of subscribers from a CSV file or any file to add them on Jetpack, as subscriptions are strictly opt-in only. However, there are two alternative ways to move them over to Jetpack Subscriptions:

• Inviting those subscribers under My site → People, though it’s only possible to invite ten people to prevent abusive uses of that feature, and it may take some time until it’s possible to invite the next ten – those will then receive an email with a link to accept the invitation and become subscribers.
• Creating a new page and adding the Jetpack Subscription Form block, then sending them the link, so they subscribe through Jetpack.

Note: This filter only currently works if you have the Classic Editor plugin installed and active on your site.

• Filter: jetpack_allow_per_post_subscriptions
• Will add a checkbox option to every new post of whether or not to email the post to subscribers.
• Example usage:

add_filter( 'jetpack_allow_per_post_subscriptions', '__return_true' );

• Filter: jetpack_subscriptions_exclude_these_categories
• Will never send subscriptions emails to whatever categories are in that array
• Example usage:

function exclude_these( $categories ) {
	$categories = array( 'category-slug', 'category-slug-2');
	return $categories;
}
add_filter( 'jetpack_subscriptions_exclude_these_categories', 'exclude_these' );

• Filter: jetpack_subscriptions_exclude_all_categories_except
• Will never send subscription email for posts, UNLESS the post in in one of these categories.
• Example usage:

function exclude_all_except( $categories ) {
	$categories = array( 'category-slug', 'category-slug-2');
	return $categories;
}
add_filter( 'jetpack_subscriptions_exclude_all_categories_except', 'exclude_all_except' );

Some email providers sometimes mark the emails coming from `*wordpress.com` as spam for security reasons. This means that the email might have gone to the junk or spam folder.

Action to take: check the spam/junk folder to see if the emails have landed there. If that doesn’t help, reach out to the email provider and ask them to whitelist emails coming from `*wordpress.com`.

Once a user subscribes to a site/blog they receive a confirmation email with a link to click in order to verify their subscription. This link lasts only 24 hours for security reasons.

Action to take: try subscribing to the site again. If you still don’t receive the confirmation email, check your spam/junk folder. If there’s nothing in there, head to https://subscribe.wordpress.com/. Click on ‘Request Details’ and then click on the link in the email that you will receive. This will take you to a page where you can manage your subscriptions. Check in the Pending tab if there’s anything you need to confirm, cancel or approve.

It’s possible that there might be another plugin active in your site that’s clashing with Jetpack’s subscription feature.

Action to take: if that’s so, try temporarily deactivating all your plugins, and then try sending another post to see if the subscriptions are sent. If it works, then reactivate each plugin one-by-one to find out which one is causing problems. Once you find it out, you can deactivate that if it’s not very much useful for you. It’s also worth reporting the plugin conflict to the plugin author(s) and to us too. There’s a partial list of plugins that may conflict with Jetpack at this page.

If your posts have no content, Jetpack will not send new post email notifications to your subscribers.

Action to take: make sure your post content is not empty. If page builders on your site use custom fields rather than the default WordPress post content field, Jetpack will not send emails also.

If your posts have no content, Jetpack will not send new post email notifications to your subscribers.

If you can’t pinpoint the root of the issue that’s preventing Subscriptions from working properly and showing as expected, chances are your Jetpack connection isn’t working properly either.

There are steps outlined on this page that you can follow to check and debug your Jetpack connection.

In case the Jetpack debugger is still showing a connection error, you can directly contact our support.

If you suddenly see that all your followers are disappeared into thin air, don’t lose your heart! All your data is stored in our WordPress.com servers, so it’s unlikely that you’ve lost all your followers. Chances are you’re running into an Identity Crisis issue.

We can recover your temporary lost followers for you: just contact us and let us know what happened to you and your followers. We’ll be happy to fix that for you!

Jetpack Subscriptions supports a subset of the most popular shortcodes used in subscription emails.

If you’re using a shortcode that WordPress.com and Jetpack Subscriptions does not support, then the shortcode will display in plain text.

If you do not like how shortcodes are handled in subscription emails, then you can follow the instructions to customize the content that is sent out.