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Requests are processed on working days, from 9 a.m. to 9 p.m. (GMT+3, Moscow).
We try to reply within 24 hours, but the time lag may increase depending on the number and complexity of requests received. If there is no answer for a long time, check your Spam folder.
Describe the key points of the request in details — this will reduce the number of follow-up questions and help to get the answer faster.
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Before contacting the support try to find the answer in the Help section of the website.