Audience

A suitable solution for any size business, across any industry.

About Front

Front is a platform for customer communication. We bring all customer messaging and business apps into a single place and pair them with native internal collaboration, so that every person in your company can have an impact on the customer experience.

Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

Pricing

Starting Price:
$9.00/month/user
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 3 User Reviews

Overall 4.3 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.7 / 5
support 4.7 / 5

Company Information

Front
Founded: 2013
United States
frontapp.com

Videos and Screen Captures

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Product Details

System Requirements

SaaS
Windows
Mac
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars
In Person

Support

Business Hours
Online

help_center_black_24dp Front Frequently Asked Questions

Q: What kinds of users and organization types does Front work with?
Q: What languages does Front support in their product?
Q: What kind of support options does Front offer?
Q: What other applications or services does Front integrate with?
Q: Does Front have a mobile app?
Q: What type of training does Front provide?
Q: Does Front offer a free trial?
Q: How much does Front cost?

Front Product Features

Advertising Agency

Collaboration
Document Management
File Sharing
Project Management
Task Management
Campaign Management
Time Tracking

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing
Content Management
Project Management
Version Control

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Content Management
Interactive Content
On-Demand Communications
Print Management
Template Management
Video Content

Customer Engagement

Communication Management
Community Management
Live Chat
Analytics
Churn Management
Content Syndication
Feedback Collection
Gamification
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management
Call Center Management
Knowledge Base
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics
Account Alerts
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Win / Loss Analysis

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Document Archiving
Email Management
Compliance Tracking
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Data Recovery
Whitelisting / Blacklisting

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
File Sharing
Knowledge Management
Activity / News Feed
Blogs
Event Calendar
Newsletter Management
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Self Service Portal

Hospitality Property Management

Employee Management
Front Office Management
Group Management
Online Booking
Reservations Management
Built-in Accounting
CRM
Catering
Extended Stay
GDS / OTA Integration
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Point of Sale (POS)
Reviews Management
Single Property
Vacation Rental

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Social Sharing
Video Chat
Blogs
Event Calendar
Newsletter Management
Photo Gallery
Survey Management
Telephony
Voice Chat

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
Geo Targeting
Offline Form
Screen Sharing

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat
Database Creation
Document Creation
File Sharing
Office Suite
Presentation Tools

Remote Support

Live Chat
Real-time Chat
Diagnostic Tools
File Transfer
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Task Management
Video Conferencing
Activity / News Feed
Audio Calls
Mobile Access
Push Notifications
Search
Surveys & Feedback

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration
Progress Tracking
Resource Management
Time Tracking

Transportation Management

Customer Management
Routing
Billing & Invoicing
Carrier Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Scheduling
Shipment Management

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration
Approval Process Control
Business Process Automation
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
  • Anonymous (Verified)
    Software Engineer Director
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Combination of communication tools"

    Posted 2020-08-29

    Pros: It combines different communicate platform into the front app.
    Integrates with email, Sms and workload status and management section.
    Clean user interface. Easy to navigate on the mobile app.

    Cons: No cons, I will update if I face any cons in the future.

    Overall: It delivers very essential features to make an ideal internal team communication platform. It provides an intuitive platform to combine our team collaboration and workload. It helps to combine our emails, SMS and workload on a single Front app.

    Read More...
    Review Source: SourceForge
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Extremely user-friendly software"

    Edited 2020-07-23

    Pros: Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install.

    Cons: Very good software. Search function is awesome. Good to go app. No cons.

    Overall: Customer support team is very responsive. Easy to understand software. Some of its main features are rental management, travel management and logistics. Great user interface. Easily integrates with Gmail, Asana, Dialpad, Hubspot, Drift, Clickup etc.

    Read More...
    Review Source: SourceForge
  • Mohit V.
    Operation manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Revolutionary Email Organizer "

    Edited 2020-06-29

    Pros: FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration.

    Cons: It worked very well and meet all of my requirement.

    Overall: Complicated inbox and organizing business and personal emails are difficult. But, Front makes everything easy and simple. It's the best tool to communicate with co-workers. It also includes performance analytics.

    Read More...
    Review Source: SourceForge