Audience
Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.
About Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.
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Company Information
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Other Useful Business Software
Product Details
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Five9 Frequently Asked Questions
Five9 Product Features
Auto Dialer
Call Center
Call Recording
Customer Engagement
Customer Experience
Customer Service
Customer Success
IVR
Predictive Dialer
Sales Enablement
Telemarketing
Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.
Cons: The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.
Overall: Overall, Five9 is one of the top players in the cloud contact center space. If you are a contact center, defiantly check them out!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.
Cons: How there is no texting ability like other softwares I’ve used in the past like truly.
Overall: Overall it’s an okay system but there are definitely better phone services I’ve used over five nine for sure.
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