Audience
SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.
About SysAid
SysAid revolutionizes the IT realm with a state-of-the-art, next-gen ITSM platform, effortlessly elevating service delivery for organizations. Leveraging cutting-edge generative AI, intricately woven into every service management aspect, SysAid offers a holistic solution. Its intuitive interface and immersive conversational user experience redefine operational norms, marking a monumental shift. Empowering IT admins and Service Management leaders, SysAid unlocks productivity, allowing employees to center on core roles. This empowerment fosters a sense of purpose, enabling unhindered operations, and propelling entities toward achieving their paramount objectives.
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Pricing
Company Information
Case Studies and Customer Success Stories
Videos and Screen Captures
Product Details
SysAid Frequently Asked Questions
SysAid Product Features
Business Intelligence
Chatbot
Customer Service
Help Desk
IT Asset Management
IT Management
IT Service
ITSM
Issue Tracking
Network Monitoring
Patch Management
Service Desk
Workload Automation
SysAid Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great ITSM Solution" Posted 2023-05-18
Pros: Customer experience is amazing.
All issues have been solved in 2-24h, their team at the online chat have solved all problems on the go.Cons: I would like to be able to filter ticket more efficiently. UX/UI could improve.
Overall: We are more effective since we customize the forms that users have to fill for every specific problem.
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Providing us with the needed information to solve the problems. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"SysAid is great and easy to use" Posted 2021-01-11
Pros: Easy to use:
The less experienced computer user quickly becomes familiar with SysAid.
Easy to set up:
Very easy to configure.
Friendly interface and clean.
Supports a large amount of information.Cons: At the moment I have no problems with the system, everything works as I hope.
Overall: SysAid is used by the entire organization, it's very important for the registration of requests, it is used by approximately 6 areas of the company in 5 countries. SysAid has the ability to record a lot of information and find it quickly when required. The ability to get the reports is great.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great ITSM tool" Posted 2020-12-03
Pros: Available on-premise and Cloud, Support in Spanish and english, topicalized options available by professional service.
Cons: Cloud is very restricted access to database, you cannot Access certain data via reports.
Overall: Good tool for ITSM, but cannot do deep analytics.
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