Hello!
I’m Dexter from Ecwid team. I’ll be glad to help you!
First of all, I apologize for the delayed response. We’re experiencing a high volume of customers due to COVID-19, but we’re working on optimizing our workflow and we hire more staff to overcome this situation. I hope for your understanding.
As I can understand, the extra fields show up at Checkout, but you can’t see them in your Order details, emails and invoices.
Is that correct?
If so, I’ll address all the three issues:
1. If you want to show the extra field values in the order details, make sure to specify orderDetailsDisplaySection in the code. The sections can be:
– shipping_info
– billing_info
– customer_info
– order_comments
In case if orderDetailsDisplaySection in your code contains an unsupported value, the extra field values will be saved to the ‘Additional information’ section;
2. When you add extra fields to your store, they are not displayed in emails and invoices by default. You should manually add a code snippet for them to show in emails and invoices. To learn more about it, please, follow this link: https://api-docs.ecwid.com/reference/order-extra-fields#order-extra-fields-in-invoices-and-emails
I hope it helps!
If you have more questions, please, contact us at [email protected].
We’re happy to assist!
