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ZupportDesk Live Chat Plugin (Free & Paid Plans)

By Zupport Desk

Description

ZupportDesk Live Chat is a cloud-based solution with a mission to empower businesses to provide amazing customer support. Our Live Chat tool allows real-time, personal customer engagement that boosts both your customer support as well as your sales.

Our products are accompanied by powerful analytics and reports that allow you to really understand your customers and make better business decisions.

Key Features

  • Customizable Chat Window: Match your website exactly with customizable colors, text, images and animations. Modify size, content and position to suit your unique brand.
  • Real-time Dashboard: Get real-time data of key chat metrics such as customer wait time, queue size and customer satisfaction in one convenient screen
  • Proactive Chat: See a list of every single visitor on your website and start a chat with them before they contact you. See what country they are from, what page they are currently on and much more.
  • Facebook Business Page Integration: Now your Facebook customers can chat with you on their Messenger and you can answer their questions right from your control panel without having to login to Facebook.
  • Saved Replies: Improve agent efficiency by saving repetitive replies and responses. Use the auto-complete function to send perfect, complete responses at the click of a mouse.
  • Activity history: Check if your visitors have already chatted with you by viewing their Activity History. You can review all past interactions and solve their problems.

Click Here for more features.

Download ZupportDesk Live Chat plugin now and sign up here for a free account!

Questions?
Just reach out to us through our live chat at or send an email to [email protected].

Why ZupportDesk?

  • Instant set up with tailor-made WordPress plugin
  • A user-friendly and highly customizable widget to match your unique brand
  • A simple yet powerful dashboard to manage and monitor chat activity
  • Trusted by over 6000 customers worldwide
  • Free and Paid versions to suit your requirements
  • Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).

Screenshots

  • Chat window on your website
  • ZupportDesk reports
  • ZupportDesk Live Chat Dashboard

Installation

Installation: Video Tutorial

Step-by-step Guide

  • Install the ZupportDesk plugin from the WordPress directory and activate it.
  • Click on the ZupportDesk icon on the left panel in WordPress and log in to your account
  • Select the Chat Widget from the widget list and hit Next
  • Log in to your Dashboard and start chatting!

FAQ

Installation Instructions

Installation: Video Tutorial

Step-by-step Guide

  • Install the ZupportDesk plugin from the WordPress directory and activate it.
  • Click on the ZupportDesk icon on the left panel in WordPress and log in to your account
  • Select the Chat Widget from the widget list and hit Next
  • Log in to your Dashboard and start chatting!
Do I have to install any software on my server?

No, ZupportDesk is a 100% cloud-based service. Just configure the plugin and your Live Chat Widget is ready to go.

Are different web browsers supported?

Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).

Is it free to use?

The plugin comes with a Free Plan that allows you to use all our advanced features, but with limited chats. Power users can upgrade to our paid plan

Are there any additional costs?

No, all costs are included in the price you pay which includes future feature additions.

Reviews

Very Good, just a few things…

September 3, 2016
I was looking for a free chat-support plugin for free that doesn't bind me to pay monthly to get a useful chat, but I found some bugs that need to be take care of: -The background color of the widget doesn't change(IMAGEN1), instead the default color is displaying(IMAGEN2). -Also the Send Button color to start a chat session is too light and when you put the mouse over it, the cursor doesn't change to a link cursor, it remains the same. -When a guest starts a chat session and reload the page, the incoming chat remain for the operator but the user lost it's session already. -At first, I desactived the email input to start a chat session, but later I reactived it, but even for that, when a guest only write its name, it can access without writting something in the email input. -I got another problem with the settings, this time when I'm chatting with a guest. As you can see(IMAGEN 2) I changed the settings in spanish, but instead the default texts remain(IMAGEN 2B). Currently, I'm using the nirvana template. Hope you can help me with those problems I have atm. Your work is great and If you need translation for the default settings for spanish, I'll be glad to give you a hand. Thx for all.
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Contributors & Developers

“ZupportDesk Live Chat Plugin (Free & Paid Plans)” is open source software. The following people have contributed to this plugin.

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Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

2.2

  • fixed issues with the login flow

1.8

  • Improved UI and resolve cross template issues

1.7

  • Safari Browser issue resolved. UI Improved

1.6

  • Cross Browser sign up issue resolved and minor UI changes

1.5

  • GEO IP issue resolved

1.2

  • Load performance improved. Layout improvements.

1.1

  • Minor Bug fixes

1.0

  • Plugin launch.

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