Knowledge management software enables employees and customers to have access to company information as a collective resource in order to optimize data search. Compare the best Knowledge Management software currently available using the table below.
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QualityUnit
Help Scout
livepro
Knowledge Powered Solutions Ltd
Bloomfire
MyHub Intranet Solutions
Freshworks
Axero Solutions
Interfacing Technologies
Nuxeo
OpenGenius
Spekit
Wellspring Worldwide
Naranga
Tovuti
Nimbus Web
UseResponse
hyperCMS Content Management Solutions
IP Checkups, Inc.
GoDesk
Freshworks
Zendesk
Kovai
Bitrix24
Microsoft
Knowledge management software converts raw data into a form that is simple to understand. Typically, data is collected in a central knowledge base, contextualized perfectly, and organized into searchable files. By doing this, it enables you to retrieve information easily. In other words, it collects information into a specialized database. By having a well-established and maintained knowledge base, your customers can easily find any information they need. They can get answers to their questions in the database without having to go through your customer support team.
Many companies incorporate their knowledge base on their websites. This is made possible through extranet and intranet access. You can develop a brand-oriented customer-support service portal using modern knowledge management software. Besides that, you can create content and post in the knowledge base on your website. But, you need to index and optimize the content to boost visibility and ranking in search engines.
A company’s knowledge database is also useful internally. Employees require it when performing various functions such as resolving customer issues, training, and sharing documents. To optimize the operations of the customer support team, you can interface the customer relationship management (CRM) tool and other related software with employee self-service features.
A knowledge management system is a fundamental aspect of a business. It enables you to organize massive data from your day-to-day operations, such as customer support and training. This article is a buyer’s guide that will offer you valuable tips to help you choose the right knowledge management software for your company.
The massive production of data can occur as a result of the daily activities of your business. Failing to organize this data can be detrimental to your overall business success. But, having well-organized information is quite beneficial. The software allows you to manage data effectively. You won’t waste time searching for a piece of information. It also improves customer service since there are no delays in responding to customer queries and concerns.
Although the software is essential for all types of businesses, some markets and enterprises require it more. They include finance, telecommunication, and IT companies. In these businesses, large volumes of data usually get produced within a short time. But, with this software, they can organize the data to a manageable size.
Cabinets cluttered with papers in an office are off-putting and might create a mix-up of essential information. Knowledge bases eliminate the need for paperwork. It can also help in facilitating training in your company by providing timely and reliable training modules. It ensures simplicity and consistency during the recruiting and onboarding of new employees.
There are different types of knowledge management software. However, there are some common features you will find in nearly all kinds of software. These features include the following:
Your employee and customers will benefit from well-organized data in several ways. These benefits include:
There are two options you might want to consider when purchasing your knowledge management software. These are the web-based deployment model and also knowledge management tools in integrated CRM suites.
In the “best-of-breed” or standalone system, knowledge management tools are not integrated into the system. You’ll need to incorporate these applications into the software to ensure its optimum performance. These applications include call center automation, help desk automation, and customer service solutions. On the other hand, integrated suites have instinctive applications. In many cases, these packages are ready to be used as soon as you purchase them. However, you must check whether the incorporated applications meet the needs of your business. If some important applications are missing, integrate them into the software.
There are two common methods of licensing CRM software: the on-premise model and the web-based model. In the on-premise model, you are required to pay only once for the licensing of the software. In this case, you get a perpetual license. On the other hand, a web-based licensing model involves paying monthly subscriptions for the permit. This model, also known as “Software-as-a-Service (SaaS)” model, is the most preferred model for many businesses. The on-premise system is installed on your company’s server. But, you can only access the web-based system using an internet browser because it is cloud-based software.
The prices of knowledge management software vary based on functionality. For instance, integrated systems might be more expensive than standalone systems due to the already installed applications. In the on-premise deployment model, you will pay a large one-off payment. On the contrary, you’ll need a monthly budget for the web-based model, which can scale up to a large sum over time. Generally, you’ll pay more for software containing many features. If you want to have a fully equipped knowledge base, consider paying for an enterprise-level subscription because it is less expensive than other options.