Support » Plugin: Genesis Blocks » atomic blocks migration into genesis blocks error offline

atomic blocks migration into genesis blocks error offline

  • Resolved julesmoody

    (@julesmoody)


    4 months, 2 weeks ago

    Hey there,

    whenever I try to migrate Atomic Blocks to Genesis blocks everything works fine but when it tries to migrate the favorite blocks it takes a loooong time and finally stops with the message “The following error occurred: You are offline.”

    I’ve tried it several times and I get the same result everytime.

    Thank you very much in advance for your help!

    Many greetings,
    Julia

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Luke Carbis

    (@lukecarbis)

    4 months, 2 weeks ago

    @julesmoody That’s very strange! Thanks for reporting.

    The first step when it comes to debugging issues like these is to disable all other plugins and switch to a default theme.

    I wanted to ask exactly what you meant by migrating the “favorite” blocks, too.

    Thread Starter julesmoody

    (@julesmoody)

    4 months, 2 weeks ago

    Hi Luke,

    thanks for your answer.

    The “favorite blocks” is the 3rd step from “migrate your content” during the process:

    – migrate block settings
    – migrate block content
    – migrate favorite blocks
    – deactivate atomic blocks

    and it always stops at the “migrate favorite blocks”.

    Have a nice day,
    Julia

    Plugin Support Luke Carbis

    (@lukecarbis)

    4 months, 2 weeks ago

    @julesmoody Have you tried deactivating all other plugins and trying the process again?

    Do the first two migration steps work? You should notice your content uses the new Genesis blocks instead.

    Alternatively, have you tried manually unfavoriting your favorite layouts, and refavoriting them after migration?

Viewing 3 replies - 1 through 3 (of 3 total)
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