Hi,
Warning: require_once(classes/class-wc-connect-extension-compatibility.php): failed to open stream: No such file or directory in /home3/icecream/public_html/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 39

Fatal error: require_once(): Failed opening required ‘classes/class-wc-connect-extension-compatibility.php’ (include_path=’.:/opt/php56/lib/php’) in /home3/icecream/public_html/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 39

Please be kind, I am trying to learn quickly with website hosting and all the jargon but essentially I’m an early years teacher, trying to run a small business from home and very much learning on the hoof! I’ve had my site for a good few months now and everything has been running well. However I suspect there has been an automatic update on the 13th March for my Woo Commerce plugin as since then my site has been down. I cannot access my wp admin panel- I receive the above message. I have tried accessing through the main WP site and it tells me my site cannot be accessed and I can delete it if I wish. Clearly I do not wish to do this. I don’t fully understand FTP but recall an issue I had early on with a theme that I was able to rectify through going through my Host site (Hostgator) and going through the file manager and changing the theme.

So I’ve gone onto Hostgator and located the Woo Commerce Services file (php) which indeed says it was modified on the 13th March.

I may be barking completely up the wrong tree but from my understanding the error message roughly translates to “there’s something amiss with line 39 of this file that’s cocking everything else up”. If I go into that file and scroll down to line 39 this is what is in that line:
require_once( plugin_basename( ‘classes/class-wc-connect-extension-compatibility.php’ ) );

I don’t really want to try anything before seeking advice and make the situation worse but my initial thought is to use the File Manager on Host Gator to delete the “Woo Commerce Services.php” file and then download it again onto my comp and upload it into here and see if that helps. Or am I completely barking up the wrong tree?

I was advised to download the services plug in folder onto my comp and upload it via my host overwriting the existing file to see if this worked but sadly it didn’t and my site is still down.

Any help would be really appreciated. Thank you for reading.
Joanne

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