Apple Store 4+

A critical part of the Apple experience beyond elegance in design, beyond product reliability, and beyond integrity in handling those rare occasions when support is needed, is simple thoughtfulness. The facility of use, the intuitive UI, and the ease and simplicity of discovering more and more commands effortlessly is what makes the Apple experience what it is. This is at the root of the deeply held loyalty of Apple customers.

This app is an extension of the Apple experience for purposes of buying from Apple. Nothing bad, nothing surprising, it just works as you would expect it to. Perfectly.

This is the worst customer service I have ever experienced. I would expect more from the amount they are charging for their products.
I recently tried to purchase an iPhone 13 through the online store. I tried my debit card about 5 times and it kept saying the payment failed. I then tried my dad’s credit card to see if it made a difference. Nothing, expect they were able to charge both of our cards for the one phone. I checked and no email with no confirmation number. I called several times the same day. I talked with someone rather helpful, or so I thought and said she found where it charged. She was then to push the charges through. Two days later, I have received nothing and the two cards are still charged. I called and called again. I got transferred about 20 times and got cut off a couple of times...how convenient for them. I was told they couldn’t find the charges. Nothing has been done and I’m still out the money with no phone to show for it. After that ridiculous amount of time wasted on trying to contact them and get some answers, I would rather just buy my phones from a different company. There is no reason for any of this.

Mountain of issues ordering online don’t even know where to begin. How can such a top rate company have such a shoddy ordering system? One item on my order defaulted to an old address despite the primary address being my current one - but they can’t change that despite the fact that I noticed it right away. I paid for my order using an Apple Gift card and the the rest on my Apple Credit Card - incoming “problem with your payment” email. Turns out the GIFT CARD had an authorization hold and they said I owed $29 more cover that. Um, absolutely NOT. What is the point of a gift card if you put an auth hold on it and ask for more money? All around a terrible experience. Would have had less of a headache just booking an appointment weeks out at the Apple Store. Waiting 8 days for that $29 to be returned to the gift card so it can cover its own balance…