Our 5-year old Jenn Air (Maytag) dishwasher went on the fritz over a weekend -- water filled and drained the tub, but no water was coming out of the jets. Called Steve on Saturday, and made an appointment for him to come diagnose and possibly repair the washer on Monday. Steve arrived slightly late, but called to let us know he was running behind. Upon arrival, he started the dishwasher waited for it to fill and drain, and then diagnosed the problem as a bad motor, a ~$220 replacement part plus several hours of labor. (Requiring, according to Steve, pulling the washer from the cabinet, which, as it turns out, is not true.) He did no disassembly to see if anything was stuck, the impeller was turning, etc. His recommendation - replace the dishwasher (a $900 unit). He seemed to have absolutely no desire to actually fix our dishwasher, but was happy to collect the $65 fee for making the house call. Steve's diagnosis made no sense to me, because there is only one motor in this dishwasher, and it is what runs the pump that drains the unit, as well as driving the impeller that forces the water around. If the motor were broken, the unit would not be able to drain. Furthermore, one can clearly hear the motor running during the cycle. I spent about 15 minutes researching the symptoms/problem on the internet, and found that there is a known failure mode for this model that matches the symptoms we were experiencing. (http://www.applianceblog.com/mainforums/maytag-magic-chef-admiral-jenn-air/17646-fixed-no-wash-spray-maytag-quiet-ser-200-a.html). The problem involves a stripped nylon part, which, in the replacement kit (total cost with postage, $25) is replaced with a stainless steel part. I was able to replace the part in less than an hour, without pulling the unit from the cabinet, or eve pulling the motor from the tub. (The motor in this model can be pulled up from the tub, no need to pull the entire unit as Steve stated.) The $65 we paid Steve is money down the drain, though we now know not to call him again. While he was waiting for the dishwasher to run through the (short) cycle, he did come listen to our clothes washer, which has been making ominous noises, and give a diagnosis. This was not part of what we originally asked him to do;however, given his misdiagnosis of our dishwasher, I'm not sure I'd trust his diagnosis and recommendation for the clothes washer.